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Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, Equipment and just outdoor cookin' in general, hints, tips, tricks & techniques, success, failures... but stay on topic. And watch for that hijacking.


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Unread 01-03-2014, 02:17 PM   #1
dadsr4
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Default Cudos to ThermoWorks

I emailed them about an error display on my RT301WA Digital Thermometer.
They responded quickly and advised me to remove the battery for a while, then reinstall it to see if that would solve the problem. I tried that and still had an error message. I emailed them back, mentioning that I no longer had the receipt. I received an email stating that they looked up my order and were shipping me a new unit. They are a class act.
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Unread 01-03-2014, 02:19 PM   #2
IamMadMan
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That's great customer service..
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Unread 01-03-2014, 02:22 PM   #3
Toast
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I didn't even know one could malfunction. ;D They are good.
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Unread 01-03-2014, 02:31 PM   #4
dadsr4
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Quote:
Originally Posted by Toast View Post
I didn't even know one could malfunction. ;D They are good.
It was displaying "LLLLL".
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Unread 01-03-2014, 02:35 PM   #5
ColoradoSmoke
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I had a 3 month old thermapen that cracked. I emailed them and had a replacement unit within a week. Excellent customer service.
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Unread 01-03-2014, 03:16 PM   #6
sliding_billy
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Good deal!
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Unread 01-03-2014, 03:34 PM   #7
Leopold2
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Thermapen built like a tank.... Love mine!
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Unread 01-03-2014, 03:53 PM   #8
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We just had a themapen less then a year old quite working. Emailed today, hopefully we will hear equally good news.

We had another therapen that we bought in June 2013 that it only reads temp to the degree, not the tenth degree like our slightly older one? Is this an error? Is there a way to set it to the tenth degree?

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Unread 01-03-2014, 03:54 PM   #9
Tricky
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I had the same unit with the same problem ("LLLL") - I emailed them a picture of the display, and then decided to call the customer service number (I was too impatient to wait for the response over a long holiday weekend). They put a new one in the mail the same day. Great service!

I ended up upgrading to the Thermapen shortly thereafter . . . ;)
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Unread 01-03-2014, 05:19 PM   #10
Jaybls
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Default Thermapen Tenths of a Degree

Quote:
Originally Posted by Eggspert View Post
We just had a themapen less then a year old quite working. Emailed today, hopefully we will hear equally good news.

We had another therapen that we bought in June 2013 that it only reads temp to the degree, not the tenth degree like our slightly older one? Is this an error? Is there a way to set it to the tenth degree?

Eggspert
Check out this link! It'll show you how to adjust your Thermapen to show tenths, or turn tenths off - if that's more to your liking.

http://www.thermoworks.com/learning/...thermapen.html
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