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Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, Equipment and just outdoor cookin' in general, hints, tips, tricks & techniques, success, failures... but stay on topic. And watch for that hijacking.


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Old 12-23-2013, 03:10 PM   #16
PatAttack
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Quote:
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I got a hold of customer service today and have to ship the unit back on my dime. I know it's only like $10 to ship it back, but it kinda leaves a sour taste in my mouth being that the unit is brand new and I've had it for less than a month.

Oh well I'll keep throwing batteries in it and ship it back after the holiday cook's are complete.
Well, that's not right. You should have asked them to ship you a return label.

Who did you purchase it from?
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Old 12-23-2013, 03:13 PM   #17
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Well, that's not right. You should have asked them to ship you a return label.

Who did you purchase it from?

SVM products through Amazon.
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Old 12-23-2013, 03:16 PM   #18
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SVM products through Amazon.
I'd ask them for a return shipping label. You shouldn't have to pay to send a faulty product back.
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Old 12-23-2013, 03:35 PM   #19
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I'd ask them for a return shipping label. You shouldn't have to pay to send a faulty product back.


I did ask for them to pay shipping, but was told "Im sorry".
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Old 12-23-2013, 03:39 PM   #20
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It totally sucks, but that is the way it is with most manufacturers. I've had to pay to ship a 60# stereo amp back once. ...
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Old 12-23-2013, 03:41 PM   #21
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It totally sucks, but that is the way it is with most manufacturers. I've had to pay to ship a 60# stereo amp back once. ...

Yep, unfortunately....


Made in China strikes again....
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Old 12-23-2013, 03:44 PM   #22
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just contact them

they have very good customer service
+1 ..... had a bad temp probe with my 732 and they sent me a replacement within a few days.
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Old 12-23-2013, 03:46 PM   #23
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+1 ..... had a bad temp probe with my 732 and they sent me a replacement within a few days.
Well, he's having to pay to ship a faulty unit back. To me, that's not very good customer service.
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Old 12-23-2013, 03:47 PM   #24
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+1 ..... had a bad temp probe with my 732 and they sent me a replacement within a few days.

Did you read the above posts ?
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Old 12-23-2013, 03:52 PM   #25
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Quote:
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Yep, unfortunately....


Made in China strikes again....
well, then they blew it

I retract my statement

when I contacted them with a bad probe they shipped one out no questions asked. Did not even ask how old it was or any info on it
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Old 12-23-2013, 04:07 PM   #26
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Did you read the above posts ?
Sure did, sucks they will not pay to ship it back. I don't agree with it, I was just agreeing with a previous poster about MY experience with customer service.

Looks like a temp probe is an easier matter... compared to a new unit.

Unit weighs what... 2lbs. Shouldn't break the bank to get it back to them.
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Old 12-23-2013, 04:15 PM   #27
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Quote:
Originally Posted by KingofTheCoals View Post
Sure did, sucks they will not pay to ship it back. I don't agree with it, I was just agreeing with a previous poster about MY experience with customer service.

Looks like a temp probe is an easier matter... compared to a new unit.

Unit weighs what... 2lbs. Shouldn't break the bank to get it back to them.


Yeah copy that. It's not really about the $$$ just the principle.
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Old 12-23-2013, 04:29 PM   #28
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Contact Amazon. They are pretty cooperative about helping with resolution with bad sellers.
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Old 12-23-2013, 08:55 PM   #29
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Just wondering what brand batteries you are putting in it? Also being the unofficial go to guy for Maverick issues I may be able to help even if you bought it from someone other than me.
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Old 12-23-2013, 11:12 PM   #30
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I have just had bad luck I guess with the Mavericks. The temps lose their accuracy after awhile to the point I just don't trust them anymore. I now only use Thermoworks stuff because it is quality stuff, not toys. More expensive, but I don't want to be second guessing my temps.
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