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Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, Equipment and just outdoor cookin' in general, hints, tips, tricks & techniques, success, failures... but stay on topic. And watch for that hijacking.


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Unread 12-09-2013, 02:40 PM   #1
motoeric
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Default Best Customer Service - Small companies

Hey,

I need your input on the 2 BBQ related SMALL companies with the best customer service. There is no exact definition of 'small', but I'd say under 10 employees.

The company has to sell things that could be ordered from anywhere in the US, but that's the only restriction. Sauce maker, rub maker, pit maker, accessory maker, whoever.

This is for the next issue of Smoke Signals.

Thanks!

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Unread 12-09-2013, 02:45 PM   #2
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Oakridge BBQ and A-Maze-N-Products
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Unread 12-09-2013, 02:49 PM   #3
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Shirley Fabrication has the best customer service I've ever had. Only 2 employees - that small enough?!
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Unread 12-09-2013, 02:51 PM   #4
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Seconds on Oakridge BBQ & Paul Shirley Fabrication

They are my favorites, but to be honest, I'm amazed at how good the customer service is from pretty much anybody associated with this forum.
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Unread 12-09-2013, 02:53 PM   #5
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BigButzBBQ, Oakridge BBQ and Double D's have all exemplified the best of what customer service is, to me. I'm thinking they're all 10 folks or less.
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Unread 12-09-2013, 02:54 PM   #6
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Two companies that gave me excellent service are:

http://michaelscustomgrillworks.com

I bought his mammoth 3/8 inch stainless steel 18.5 inch grill for my Big Green Egg. Fast service, fast shipping. The website needs work, be he can do just about anything and he's a nice guy to boot.

The other company is:

http://smokeware.net/

I bought his stainless steel vent cap, also for the BGE. Once again excellent service, excellent product.

I should also mention that both of thesee companies came to my attention from reading the Naked Whiz website.

There's tons of good reviews and a charcoal database that's just fantastic.
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Unread 12-09-2013, 04:26 PM   #7
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Big Ron's and Oak Ridge BBQ
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Unread 12-09-2013, 05:05 PM   #8
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I agree with the above, and I don't know how many employees Big Poppa Smokers has, but they are at the top of my list as well.
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Unread 12-09-2013, 05:13 PM   #9
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Yea think I have to go with Big Poppas.
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Unread 12-09-2013, 05:17 PM   #10
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Another Big Poppa fan here.... also have not ordered from them but Shirley Fabrication has an awesome reputation!
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Unread 12-09-2013, 06:17 PM   #11
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Oakridge BBQ and Big Ron's
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Unread 12-09-2013, 06:40 PM   #12
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Quote:
Originally Posted by motoeric View Post
Hey,

I need your input on the 2 BBQ related SMALL companies with the best customer service. There is no exact definition of 'small', but I'd say under 10 employees.

The company has to sell things that could be ordered from anywhere in the US, but that's the only restriction. Sauce maker, rub maker, pit maker, accessory maker, whoever.

This is for the next issue of Smoke Signals.

Thanks!

Eric

I would have to say that I would like to nominate OakRidge BBQ Rubs...

I know, a manufacturer, distributer, and supplier ... what can be so special about customer service with a rub???

Well, my son is stationed at a remote base in South Korea, travel to a town with stores is a 4 hour trip one-way. Needless to say he cannot go very often as his assignment has him working 6 and sometimes 7 days a week.

My son learned on November 17th that the mess hall would be closed on Thanksgiving day and it would be up to the individual to take extra food the day before or to procure local food for the holiday breakfast. lunch, and dinner. He contacted me and asked for some specific rubs as he was going to buy some local chicken to cook for his unit on Thanksgiving.

Not having enough rub on hand for his cook, I contacted several suppliers some which are listed above. Most of them sat on their hands and did nothing when trying to place an order, while other tried to charge me outrageous international shipping rates to a San Francisco zipcode. It goes to San Francisco and the military takes possession and delivers the items with their normal supply and administrative dispatch deliveries.

With less than a week left where shipping normally takes about 10 days, I found myself waiting for some of these suppliers to accept my order and ship some rub to him.

After waiting and waiting until the last possible moment I contacted Mike from OakRidge who shipped the order the same day priority mail at less than the actual cost of the USPS Priority shipping to San Francisco. The items arrived in less than 5 days and made their Thanksgiving cook a total success.

While OakRidge was not the brand my son requested, he said he actually likes it better than what he was expecting to receive.

I'd like to point out that while many of the others may hide behind a facade of good customer service, they are not willing to do something out of the ordinary to satisfy their customers like Mike did.

In my opinion nothing beats the customer service of making sure a group of deployed soldiers can enjoy their holiday with food reminding them of the BBQ back home.

I cannot thank Mike enough for his actions where others had lacked to respond or made excuses. My way of thanking Mike is to change the rubs I have been using and to support his business. While I may miss using the other rubs from time to time, it is a small price for supporting him when he stepped forward to deliver his product in a time of need.

If anyone has ever had one of their children deployed, they know that as a parent we would all try to move mountains to make things more bearable for them.



Humphrey's Smokers would be second on my list... Kevin was great giving me what I wanted in a smoker..

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Last edited by IamMadMan; 12-09-2013 at 08:02 PM.. Reason: Spelling
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Unread 12-09-2013, 06:53 PM   #13
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Butcher BBQ has been great.
Oakridge ditto.
Texas BBQ is excellent.
BBQ Guru is also great.
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Unread 12-09-2013, 06:59 PM   #14
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The BBQ Equipment Store and Oakridge.
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Unread 12-09-2013, 07:02 PM   #15
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Big Pappa Smokers
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