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Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, Equipment and just outdoor cookin' in general, hints, tips, tricks & techniques, success, failures... but stay on topic. And watch for that hijacking.


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Unread 10-24-2013, 08:23 PM   #1
CharredApron
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Default Vision Grills Contacted Me Today

I received an email today from Vision Grills. This what it said.

Dear Jed: I was looking through your site today and notice in one photo that it looks like your gaskets are in pretty bad shape. Can I send you a set?



I can only guess that this is what she saw.





I have had this Kamado since February of this year. But as many of you know, I cook on it at least 5 nights a week or more. I called them and thanked them for their interest and told them I would love a new set of gaskets. The following message appeared.



This message was sent to you at the request of Vision Grills, to notify you that they have shipped a package to you. For details about your shipment or to track your package, please refer to the information below.


Now that my Brothers is exceptional Customer Service.
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Unread 10-24-2013, 08:25 PM   #2
peeps
somebody shut me the fark up.

 
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Damn! Nice work, Vision!
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Unread 10-24-2013, 08:26 PM   #3
The Pig's Blanket
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yes sir I would agree!!!
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Unread 10-24-2013, 08:28 PM   #4
TroyA65
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Um...WOW! That is amazing!
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Unread 10-24-2013, 08:29 PM   #5
Q Junkie
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They have been sending me messages (via the voice in my head) telling me to stop dycking around and buy one already.
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Unread 10-24-2013, 08:30 PM   #6
boiler93
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That's customer service at its best!
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Unread 10-24-2013, 08:31 PM   #7
landarc
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Well, that is some sorry looking grills. Man, you got site traffic, that is also nice, you are getting noticed. I never get any swag.
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Unread 10-24-2013, 08:31 PM   #8
MeatCandy
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Wow...Preemptive Customer Service...Nice Work Vision!
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Unread 10-24-2013, 08:31 PM   #9
Fwismoker
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Dang with all of my home made jobbies ain't no one gonna send me parts! LOL.....Great story!
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Unread 10-24-2013, 09:09 PM   #10
oifmarine2003
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It is good marketing on their part. They figured you would give them a shout out and also, they don't want their product on your blog with faulty or damaged seals. Very smart business on their part. Great company!
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Unread 10-24-2013, 09:45 PM   #11
hachi-roku_fan
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Makes me want to buy one to replace my current grill.
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Unread 10-24-2013, 09:59 PM   #12
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That's how they do. Their service is second to none the two times I dealt with them. They ship fast and free wheather its gaskets or a heavy ceramic piece.
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Last edited by ssv3; 10-24-2013 at 11:07 PM..
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Unread 10-24-2013, 10:19 PM   #13
noclss2000
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That's customer service right there! That makes me want to buy from them now.
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Unread 10-24-2013, 10:24 PM   #14
uncblue
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I have nothing to say but wonderful things about the service I've Rcvd from Vision Grills. Matter of fact I owe them a review of their new Kub as soon I can get a couple more cooks on it. Never ending rain & work put a damper on my grilling as of late . 1st impressions is that it nibbles lump yet stays hot for a long time... I'm talking 450-500 degree for 4+ hrs with less then a 1/4 weber chimney. Will do a Chuckie low & slow next.
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Unread 10-25-2013, 12:50 AM   #15
mrbill
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wow! it's one thing to call and ask, but to be contacted w/offer is really a cut above!
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