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Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, equipment and outdoor cookin' . ** Other cooking techniques are welcomed for when your cookin' in the kitchen. Post your hints, tips, tricks & techniques, success, failures, but stay on topic and watch for that hijacking.

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Old 10-24-2013, 09:23 PM   #1
Babbling Farker

Join Date: 02-24-13
Location: Ventenac en Minervois, France
Default Vision Grills Contacted Me Today

I received an email today from Vision Grills. This what it said.

Dear Jed: I was looking through your site today and notice in one photo that it looks like your gaskets are in pretty bad shape. Can I send you a set?

I can only guess that this is what she saw.

I have had this Kamado since February of this year. But as many of you know, I cook on it at least 5 nights a week or more. I called them and thanked them for their interest and told them I would love a new set of gaskets. The following message appeared.

This message was sent to you at the request of Vision Grills, to notify you that they have shipped a package to you. For details about your shipment or to track your package, please refer to the information below.

Now that my Brothers is exceptional Customer Service.
Follow me at Uncle Jed's BBQ and like the new French Barbecue Association, on Facebook. Proud recipient of the coveted "Aussie Lamb Farker Tick of Approval" Award

"Tushka" The Black Warrior 24 x 50 offset by TuscaloosaQ, "Libby the Lion" L5000 gasser, and "Vanessa" my Vision Kamado Pro III & "Ruprecht" my Weber Gold OTG, Omar the WGA, and Sophia my WFO
Member KCBS, FBA, CBJ, and Founder French Bbq Association
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Old 10-24-2013, 09:25 PM   #2
somebody shut me the fark up.

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Join Date: 08-09-13
Location: Round Rock, TX

Damn! Nice work, Vision!
- Earl - My Custom Vertical Offset Smoker by AJ's Custom Cookers (build link)
- Colt - Superior SS-2 w/ DigiQ DXII- Courtesy of Gainesville Jaycees and Superior Smokers
- Weber Kettle 22.5 OTG w/ Craycort Cast Iron Grates
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Old 10-24-2013, 09:26 PM   #3
The Pig's Blanket
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Join Date: 05-23-13
Location: Catlettsburg KY

yes sir I would agree!!!
Shirley 250RF Smoker** Shirley Competition cooker** Traeger Lil Tex Elite **Blue Thermapen **
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Old 10-24-2013, 09:28 PM   #4
is one Smokin' Farker

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Join Date: 04-20-13
Location: Pleasant Prairie, WI

Um...WOW! That is amazing!
Weber Summit S-670, Backyard Bomber MJH, Weber 22.5 WSM, Weber 22.5 kettle/cajun bandit conversion, Weber Smokey Joe Tamale pot conversion
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Old 10-24-2013, 09:29 PM   #5
Q Junkie
is One Chatty Farker

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Join Date: 07-07-12
Location: San Marcos, CA

They have been sending me messages (via the voice in my head) telling me to stop dycking around and buy one already.
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Old 10-24-2013, 09:30 PM   #6
Full Fledged Farker

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Join Date: 03-30-13
Location: Lake City, FL

That's customer service at its best!
48" Brinkman off-set, Model A1 RF trailer, Bradley Smoker Luck= preparation + hard work
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Old 10-24-2013, 09:31 PM   #7
somebody shut me the fark up.

Join Date: 06-26-09
Location: sAn leAnDRo, CA

Well, that is some sorry looking grills. Man, you got site traffic, that is also nice, you are getting noticed. I never get any swag.
me: I don't drink anymore

Yelonutz: me either, but, then again, I don't drink any less

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Old 10-24-2013, 09:31 PM   #8
Full Fledged Farker
Join Date: 07-09-13
Location: Dog Patch, Ca

Wow...Preemptive Customer Service...Nice Work Vision!
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Old 10-24-2013, 09:31 PM   #9
somebody shut me the fark up.

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Join Date: 08-22-13
Location: Fort Wayne, Indiana

Dang with all of my home made jobbies ain't no one gonna send me parts! LOL.....Great story!
Change the way you rotisserie for the BETTER!Cajun Bandit Kits for your WSM or Weber Kettle Now Available!

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Old 10-24-2013, 10:09 PM   #10
Babbling Farker
Join Date: 11-26-12
Location: Cedarburg, WI

It is good marketing on their part. They figured you would give them a shout out and also, they don't want their product on your blog with faulty or damaged seals. Very smart business on their part. Great company!
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Old 10-24-2013, 10:45 PM   #11
is one Smokin' Farker
Join Date: 05-25-13
Location: Los Angeles

Makes me want to buy one to replace my current grill.
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Old 10-24-2013, 10:59 PM   #12
somebody shut me the fark up.

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Join Date: 07-25-12
Location: Los Angeles
Name/Nickname : Sako

That's how they do. Their service is second to none the two times I dealt with them. They ship fast and free wheather its gaskets or a heavy ceramic piece.
LSG 24x30 V/O
DCS 36 Gasser
Vision Kamado PRO
Blackstone Griddle Retrofit
Blackstone Pizza Oven
Hunsaker Drum
Pit Barrel Junior
Kingsford Oval (resto mod)

Last edited by ssv3; 10-25-2013 at 12:07 AM..
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Old 10-24-2013, 11:19 PM   #13
On the road to being a farker
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Join Date: 10-22-13
Location: Cincinnati, OH

That's customer service right there! That makes me want to buy from them now.
geek, dad, noobie griller. Master Forge 32-in Charcoal Grill, 32" Polecat horizontal smoker
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Old 10-24-2013, 11:24 PM   #14
Full Fledged Farker
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Join Date: 04-28-13
Location: Raleigh, NC

I have nothing to say but wonderful things about the service I've Rcvd from Vision Grills. Matter of fact I owe them a review of their new Kub as soon I can get a couple more cooks on it. Never ending rain & work put a damper on my grilling as of late . 1st impressions is that it nibbles lump yet stays hot for a long time... I'm talking 450-500 degree for 4+ hrs with less then a 1/4 weber chimney. Will do a Chuckie low & slow next.
Vision Classic Kamado, Vision Classic Kamado Kub, Weber Summit Platinum D6, Lime Green Weber Performer, Weber OTG, & Lime Green Weber Smokey Joe
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Old 10-25-2013, 01:50 AM   #15
is one Smokin' Farker
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Join Date: 06-25-13
Location: Tx

wow! it's one thing to call and ask, but to be contacted w/offer is really a cut above!
Weber-18.5" Kettle, 2 Performers, 18.5" WSM, NYG Smokey Joe, OC Smokehouse
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