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Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, Equipment and just outdoor cookin' in general, hints, tips, tricks & techniques, success, failures... but stay on topic. And watch for that hijacking.


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Unread 10-25-2013, 01:08 AM   #16
JMSetzler
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That's awesome! That's how good customer service should be :)
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Unread 10-25-2013, 03:11 AM   #17
sliding_billy
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Holy Crap!
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Unread 10-25-2013, 06:08 AM   #18
Diesel Dave
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That is some great customer service for sure.
Also I'm glad to see your blog getting that kind of traffic.
Your cooks are always great and are inspiring.
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Unread 10-25-2013, 06:35 AM   #19
Drunk Monkey
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Good to hear. I have not had a reason to contact them since I bought mine 2 years ago.
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Unread 10-25-2013, 08:35 AM   #20
NickTheGreat
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That's crazy.

I assume they were free? Otherwise that is effective marketing.
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Unread 10-25-2013, 10:00 AM   #21
charrederhead
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Quote:
Originally Posted by mrbill View Post
wow! it's one thing to call and ask, but to be contacted w/offer is really a cut above!

^^^^^^^^^^^^^^^^^^^^
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Unread 10-25-2013, 10:20 AM   #22
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Very cool! I will be in the market for a Kamado soon and will definitly check them out.
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Unread 10-25-2013, 10:32 AM   #23
CtTradArcher
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That really is great customer service. Talk about proactive!

And I have a Vision Classic, so doubly nice to hear!
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Unread 10-25-2013, 12:12 PM   #24
slow-smoker
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Good for you Jed, and kudos to Vision for caring about their brand and customers. Love hearing stuff like this.
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Unread 10-25-2013, 02:54 PM   #25
Grimm5577
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a free set of gaskets is nothing compared to how you just increased their credibility and possible sales. Why don't more companies think and act this way.
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Unread 10-25-2013, 02:58 PM   #26
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Quote:
Originally Posted by oifmarine2003 View Post
It is good marketing on their part. They figured you would give them a shout out and also, they don't want their product on your blog with faulty or damaged seals. Very smart business on their part. Great company!
^^^^^^
Exactly what I was thinking...

Right after I called them stalkers...
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Unread 10-25-2013, 07:36 PM   #27
Big George's BBQ
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WOW That is awesome You dont hear/see that very often
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Unread 10-25-2013, 09:18 PM   #28
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Outstanding customer service!
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Unread 10-26-2013, 07:20 AM   #29
Banjoe
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That is truly exceptional customer service! Wish the manufacturers I've dealt with were 2% as good.

By the way, can you give me their email address? I'm going to send them a picture of my car and see what happens.
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Unread 10-26-2013, 11:48 AM   #30
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That is great! Sounds like Vision is an outstanding company with a "Vision" for success. Glad to hear they take such good care of customers.
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