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Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, Equipment and just outdoor cookin' in general, hints, tips, tricks & techniques, success, failures... but stay on topic. And watch for that hijacking.


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Unread 08-22-2013, 05:25 PM   #1
uncblue
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Default Why I love Weber

Called CS today to check pricing and to order a new grill cover for my Platinum D6...the cover is 11 yrs old and I inherited it when I got my CL find for $400...I casually mentioned that Amazon had the cover for same price but free shipping so she waived shipping for me...figured since I was on a roll, I'd mention that 1 rod on a section of the S/S grates is loose..next thing I know she's telling me she'll replace the grates...looks it up and she's now sending me all 3 sections of grates..what!!! that's $300 worth of grates..I'm only in this grill now for $100 not including the 2 empty tanks that he threw in for free...

Their CS has now cemented what I already knew... that I'll never buy another brand of grill but Weber....
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Unread 08-22-2013, 05:38 PM   #2
Banjoe
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Great to hear about the good guys out there. Thanks for sharing your excellent experience.
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Unread 08-22-2013, 06:00 PM   #3
5string
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Welcome to the "Weber Faithful"
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Unread 08-22-2013, 06:21 PM   #4
charrederhead
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yup.....love Weber.
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1/4" Cimarron offset & Webers galore. REAL men drink ALE.
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Unread 08-22-2013, 07:27 PM   #5
HeSmellsLikeSmoke
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Most companies could learn a lot from Weber customer service.
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Former KCBS CBJ

Large and Medium Big Green Eggs , Black 18.5" WSM, Blue Weber Performer - Stainless, Green Weber OTG Kettle , Brinkmann SnP Pro, and a Stainless UDS. One retired Portable Kitchen grill.

Red Thermapen, Maverick ET-732, EdgePro Apex Sharpener.

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Unread 08-22-2013, 07:41 PM   #6
caseydog
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I have been preaching the "quality over quantity" message for years. I own very few things, but when I do buy stuff, I go for quality. I have friends who tell me they can't afford the stuff I own, but they have big houses FULL of a lot of cheap chit.

I paid 400 bucks for a lawn mower in 1986. It finally died 23 years later. I also "overpaid" for my redhead Weber Master Touch in 1995 -- I still have it.

My dad learned the hard way that my purchase strategy was a better way. He bought a Weber Genesis over ten years ago, and he has not had to make a single repair on it.

Weber gets people like me. Charge a premium price for a premium product, then provide premium customer service. In the long run, buying quality is cheaper than the low-cost alternative, IMO.

CD
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Unread 08-22-2013, 07:41 PM   #7
NeilH
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Awesome!!
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Unread 08-22-2013, 07:53 PM   #8
samfsu
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Exactly why I started with a Genesis Silver B in 2004 which is still going strong. A few years after the porcelain enamel cast iron grates that came with it rusted so I called and asked about them. The weber rep said they were not under warranty but he would replace them. I asked if he could send me the stainless ones in lieu of cast iron and he said absolutely.

Then when I was getting in to bbq, I looked at a lot of smokers and came to the realization I just need to stay with what I know so came home the WSM. Then I wanted a good charcoal grill for oak fired steaks, so came home a performer. Then I wanted more bbq space so came home another WSM.

My name is Sam and I have a Weber problem.
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Unread 08-22-2013, 07:56 PM   #9
Toast
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Welcome to the World of Weber. ;D
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Unread 08-22-2013, 10:19 PM   #10
twofishy4u
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Love my webers! I went through 3 gas grills in a year and a half. Finally bit the bullet and bought a weber....that was over 6 years ago. I lost 2 knobs on a road trip on my trailer and they gave me new ones for free. They are the best.
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Unread 08-22-2013, 10:26 PM   #11
humdogj
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Fantabulous! Got my first Weber this summer (Q 300) and there's no looking back.
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Unread 08-22-2013, 10:38 PM   #12
Wampus
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Awesome!
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SSUDS
18.5", 22.5" OTS
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Large BGE (chambersuac's)
Onyx Oven
The Fiery Furnace (chambersuac's)
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Unread 08-23-2013, 08:21 AM   #13
Shooter1
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Quote:
Originally Posted by caseydog View Post
I have been preaching the "quality over quantity" message for years. I own very few things, but when I do buy stuff, I go for quality. I have friends who tell me they can't afford the stuff I own, but they have big houses FULL of a lot of cheap chit.

I paid 400 bucks for a lawn mower in 1986. It finally died 23 years later. I also "overpaid" for my redhead Weber Master Touch in 1995 -- I still have it.

My dad learned the hard way that my purchase strategy was a better way. He bought a Weber Genesis over ten years ago, and he has not had to make a single repair on it.

Weber gets people like me. Charge a premium price for a premium product, then provide premium customer service. In the long run, buying quality is cheaper than the low-cost alternative, IMO.

CD
I couldn't have said it any better Brother. I am always getting crap from people about how much I pay for things when I could get some other brand for so much cheaper. I do the research and buy quality products and pay the price. I have one friend who's wife alone makes more than my wife and I. I bought my Weber Genesis 20 years ago and he thought I was crazy paying $500.00 for a grill. I can't even tell you how many cheap grills he has purchased in that time and how much money he has wasted.
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Unread 08-23-2013, 08:49 AM   #14
akoda
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Buy the best and cry once!
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Unread 08-23-2013, 09:38 AM   #15
Bob in St. Louis
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Quote:
Originally Posted by 5string View Post
Welcome to the "Weber Faithful"
Add me too!
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Meat eater. Woodworker. PS3 Gamer. Home Theater Guy. Beer Drinker.
WSM 22.5 and random cooking stuff used to help form my shapely manly figure.
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