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Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, Equipment and just outdoor cookin' in general, hints, tips, tricks & techniques, success, failures... but stay on topic. And watch for that hijacking.


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Unread 09-30-2013, 08:24 PM   #1
wonderbread
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Angry Both gaskets ripped off my Kamado Joe.

Brand new! First time I used it yesterday. I had a tri-tip on there for 2 1/2 hours, temp was 230, so it didn't even get that hot. I went to lift the lid (didn't lift it the whole cook) to take the meat off and the gaskets where stuck together in one little spot (I figured out later) and they just tore right apart. Did I do something wrong?? I'm so bummed. They didn't tear off clean either...seperated in half, so to replace them I'm gonna have to somehow get whats left of the old ones off. UGH.

Called the place where I got it and they where nice, but said someone would call me tomorrow. I bought the floor model and told the woman on the phone maybe it had been sitting around unused to long, but she said no, they just got that one in.

Anyone had this happen??
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Unread 09-30-2013, 08:58 PM   #2
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That hasn't happened to me, but I have heard of that happening. KJ will take care of you.
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Unread 09-30-2013, 09:45 PM   #3
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Bummer...The KJ gasket is thick, so hopefully you can still cook, until you get a replacement...
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Unread 09-30-2013, 10:52 PM   #4
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WB, Send Meghan at KJ an email and they'll take care of you. I've seen this happen on other Kamado brands as well including the Komado, Primo and BGE's.

Sometimes you get gaskets with adhesive bonding issues. My friend tore his gasket off his BGE on the first burn. Good news is both KJ and BGE take care of clients when this does occur.

You'll still be able to grill in the meantime just not low and slow or easily over 600F. Just make sure to remove any left over fuzz so you don't trap more grease gunk between the gaskets that will make it harder to put on a replacement set.

Goo-off adhesive remover works very well without any scraping.
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Unread 10-01-2013, 12:55 PM   #5
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I won't say gasket failure is common because after all.... we only hear about failures. It's rare for the subject of a new post to be something like "Yippee, my gasket is 3 years old today and going strong", but it does happen. Even normal use will sometimes wear them down to the point you need to replace. I've had some worn ones on one of my Eggs for several years, just haven't gotten around to replacing them.

Premature failures like you had should be covered under the warranty, if fact if your dealer is cool, instead of just giving you a new kit, they might even come over and do it themselves. If they do, stick around and watch because eventually you will have to replace them again.

A few years back BGE got a bad batch of gaskets (self adhesive felt-like material), and the glue was bad... causing the gaskets to release and actually fall completely off, sometimes into the cooker or onto the food. The company provided replacements, but the users had to purchase a special kind of adhesive, then clean and prep the surfaces, then install the new one. This caused an enormous amount of heartburn with new owners, but corporate took a hard line on this. (Some BGE dealers did have a different policy). At any rate, it appears some other ceramic manufacturers and dealers took notice of all the bad publicity and go out of their way to correct any gasket problems which happen early, like in the first year.

There is also an option of fiberglass gaskets which are really long lasting, but they come with a warning about the material coming in contact with food, so they are strictly after market.
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Unread 10-01-2013, 01:19 PM   #6
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Does KJ use the crappy 3M spray adhesive like BGE too?

Inferior adhesive whenever you do high heat cooks.
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Unread 10-01-2013, 04:37 PM   #7
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I am still on my original KJ gasket after what I would guess is 500+ cooks. I cook on it around 3-4 times a week, and a few years ago we had a tornado that came through, and lost power for 10 days. I cooked not only for my family but several neighbors during that event. Easily did 50 cooks during those 10 days. Honestly I think there were days that it ran for nearly 24 hours during that. Back to the point. I would chalk your situation up to bad luck. Call them, and keep on cooking.
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Unread 10-01-2013, 05:11 PM   #8
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absolutely NOT the norm... but very frustrating none the less. I've had my KJ for about 7 months now. The gasket is definitely matted down... but still in great shape. As other have said, KJ will definitely take care of you! :-)
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Unread 10-01-2013, 06:05 PM   #9
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I melted my gasket on my Primo pretty much the first hi temp pizza cook. I replaced it with a Cotronics and have never looked back. I hear that the KJ gasket is pretty good. Hopefully the people there will hook you up.
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Unread 10-01-2013, 08:48 PM   #10
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Thanks so much for the replies. The dealer never called back today and I got busy at work. Hopefully will talk with them tomorrow. I really hope they will replace them for me, because scraping the old leftovers off does not look easy. Perhaps the guy that assembled the floor model did a shoddy job and they didn't adhere properly. Hope it doesn't happen again. I will contact KJ regardless and see what they say.
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Unread 10-01-2013, 09:52 PM   #11
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KJ's come 95% built from the factory unlike eggs. The gasket is installed at the factory, so it is not the store's fault.
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Unread 10-01-2013, 09:55 PM   #12
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Quote:
Originally Posted by nucornhusker View Post
KJ's come 95% built from the factory unlike eggs. The gasket is installed at the factory, so it is not the store's fault.
Your point? My BGE came with a factory installed gasket.
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Unread 10-02-2013, 10:19 AM   #13
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Quote:
Originally Posted by wonderbread View Post
Thanks so much for the replies. The dealer never called back today and I got busy at work. Hopefully will talk with them tomorrow. I really hope they will replace them for me, because scraping the old leftovers off does not look easy. Perhaps the guy that assembled the floor model did a shoddy job and they didn't adhere properly. Hope it doesn't happen again. I will contact KJ regardless and see what they say.
KJ will respond very quickly. Allow the Goo-Off Adhesive remover about 20 -30 minutes to work on the gaskets and they will come off pretty easy with a putty knife.
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Unread 10-03-2013, 08:19 PM   #14
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Quote:
Originally Posted by Charcoal_Addict View Post
KJ will respond very quickly. Allow the Goo-Off Adhesive remover about 20 -30 minutes to work on the gaskets and they will come off pretty easy with a putty knife.
Thank you. I received an email from KJ this morning saying the dealer had contacted them for me and the gaskets are being shipped to me. As soon as they arrive the dealer is sending someone out to repair it. I couldn't be happier with the customer service at both KJ and Armstrongs...really impressive!
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Unread 10-03-2013, 08:22 PM   #15
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Quote:
Originally Posted by wonderbread View Post
Thank you. I received an email from KJ this morning saying the dealer had contacted them for me and the gaskets are being shipped to me. As soon as they arrive the dealer is sending someone out to repair it. I couldn't be happier with the customer service at both KJ and Armstrongs...really impressive!

good to hear! sounds like dealer and KJ are both doing what's right instead of trying to pass the buck.
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