customer service Pit Barrel Cooker Co - Page 2

charrederhead · 02-01-2013, 08:39 AM

I don't see any issue. I'd send it back (via PBC generated return slip) and get what I paid for- an undamaged unit.

Freddy j · 02-01-2013, 11:19 AM

Quote:

Originally Posted by 16Adams

. I am going to buy a 12 pack of Negro Modelo (I'm not the most interesting man in the world) some meat and build a fire in this new machine. .

i like to see your photos, i LOVE negro modelo.

Ron_L · 02-01-2013, 11:25 AM

Quote:

Originally Posted by Freddy j

i like to see your photos, i LOVE negro modelo.

Not to hijack, but have you tried Leon? I like it more than Negro Modelo. Apparently it isn't available in the US, however.

OK... We now return you to your originally intended topic.

Freddy j · 02-01-2013, 11:27 AM

Quote:

Originally Posted by Ron_L

Not to hijack, but have you tried Leon? I like it more than Negro Modelo. Apparently it isn't available in the US, however.

OK... We now return you to your originally intended topic.

looks like we're gonna have to have a brethren meet up in Mexico for some. They got any good bbq down there?

J-Rod · 02-01-2013, 02:42 PM

If it bothers you, get it taken care of. But from what I've read on here about PBC's service it sounds like a FedEx issue more than a QC issue. I'd take it up with that corporate monster first. Until then, enjoy your beers!

aawa · 02-01-2013, 02:49 PM

Quote:

Originally Posted by J-Rod

If it bothers you, get it taken care of. But from what I've read on here about PBC's service it sounds like a FedEx issue more than a QC issue. I'd take it up with that corporate monster first. Until then, enjoy your beers!

The way both UPS and Fed Ex work is that the claim from the customer needs to go to the sender. The sender will then file a report with Fed Ex or UPS and resolved between those 2 parties. This keeps the buyer out of being sent back and fourth between the sender and the delivery company.

If you want what you paid for, which is a brand new undamaged Pit Barrel Cooker. Contact Noah and have him send you a new one as well as a generated slip to return the damaged PBC. Noah can then take it up with Fed Ex, UPS, or USPS for the damage done in shipping. If you can live with the dent then so be it. Or if you would like a partial refund and keep the dented PBC that is your perogative. I don't think there would be any issue for you to request a partial refund if you are willing to live with a dented PBC as it is a damaged product but still usable.

02-01-2013, 08:39 AM	#16
charrederhead is One Chatty Farker Join Date: 06-29-12 Location: Thomaston, CT Downloads: 0 Uploads: 0	I don't see any issue. I'd send it back (via PBC generated return slip) and get what I paid for- an undamaged unit. __________________ Weber kettle farmer, rotis., 18.5 WSM, WGA, Brinkmann (nee OK Joe) Cimarron stickburner

02-01-2013, 02:42 PM	#20
J-Rod is one Smokin' Farker Join Date: 08-15-12 Location: Detroit Downloads: 0 Uploads: 0	If it bothers you, get it taken care of. But from what I've read on here about PBC's service it sounds like a FedEx issue more than a QC issue. I'd take it up with that corporate monster first. Until then, enjoy your beers! __________________ "Hey careful man there's a beverage here!!!"