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Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, Equipment and just outdoor cookin' in general, hints, tips, tricks & techniques, success, failures... but stay on topic. And watch for that hijacking.


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Unread 01-31-2013, 02:36 PM   #16
TEC
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Quote:
Originally Posted by gtr View Post
I went in a month or so ago with the coupon from the website and my KCBS card and was told it was a no-go - there was no longer a deal with RD and KCBS. She let me in anyway, probably because I'm so hot.

This took place after it was announced that things were square with KCBS and RD btw - she put in the code and everything, and got the message that the day pass deal was no longer in place. Does this mean RD needs to update its info with KCBS or does KCBS need to update its info with RD?
I'm glad see that I am not the only one experiencing issues.
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Unread 01-31-2013, 02:42 PM   #17
fnbish
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I saw a thread a while ago that stated things were square again with KCBS members getting day passes at Restaurant Depot. So myself and my KCBS member holding buddy went tromping up to Restaurant Depot here in Atlanta this morning and we were told flatly that we would not be admitted. The lady behind the counter even showed us a hand written note on her computer monitor stating that no day passes were to be given to anyone. When I told her that their national marketing director issued a statement back in November saying that KCBS members were eligible for day passes she told us that her, nor her manager knew nothing about it.

So what is the deal with KCBS and Restaurant Depot?
Are you going to the one downtown or Norcross??

I literally was at the Norcross one about an hour ago and I put my card on the counter as I always do, she picked it up, did something on the computer that looks like looking up a code, took out the little piece of paper and wrote the code down and said "have a nice day". Didn't flinch for a second.
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Unread 01-31-2013, 02:49 PM   #18
annalada
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I just spoke with the manager of our Atlanta store and he said you are more than welcomed to shop in the store (which you are.. there and any of our stores if you show your KCBS membership card). I am very sorry for the trouble. If it ever happens again, please ask to speak to the store manager.

-Anna Lada
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Unread 01-31-2013, 02:59 PM   #19
Goddahavit
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Quote:
Originally Posted by bander7003 View Post
I have to admit that I cheated... I occassionally had trouble with the KCBS card so I filed for a tradename for a catering business and got my own card. Worked like a charm ever since.
Did they say it was only good monthly? As in if i didnt use it in a month i needed to reapply?
I took my tax id and got a card and all, and thats what they told me, i dont often drive the 1-1.5 hours to get there, only when im in a pinch for briskets.

Havent been back since... Seems a way to not sell product.
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Unread 01-31-2013, 03:07 PM   #20
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I went to the one in Memphis one week ago and used my KCBS coupon with my membership card - they let me right in and did not do anything on the computer but gave me a hand written day pass – like Mr. gtr I am sure it was because I too am hot!
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Unread 01-31-2013, 03:26 PM   #21
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I just grabbed the tax exempt form from the company I work for and my business card and headed down there. Told them that we do a lot of entertaining clients (we are no way related to the restaurant biz) and needed an account. I also told them that I was in a purchasing position (technically I am since I am the GM). They had no problem with that and I got my membership.

To be honest, after shopping there a couple of times, I don't see a huge amount of value in shopping there. I have not seen the meat quality to be better than what I can get at Sams or Costco. Everything is in such large putups, that it doesn't work for me. Everything is in bulk and I just don't need all of that. I honestly do not see any cost savings over Sams or Costco.

That said, it is cool to walk through there anyway, so I will be there tomorrow morning seeing if there is anything there that I cannot live without. I was planning on buying a large pack of ribs there, but I just read that loin back and St Louis ribs are on sale at HEB for under $2/lb, so we will see what's up.
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Unread 01-31-2013, 03:52 PM   #22
TEC
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Originally Posted by fnbish View Post
Are you going to the one downtown or Norcross??

I literally was at the Norcross one about an hour ago and I put my card on the counter as I always do, she picked it up, did something on the computer that looks like looking up a code, took out the little piece of paper and wrote the code down and said "have a nice day". Didn't flinch for a second.
I was at the downtown Atlanta store off of Ellensworth Industrial.
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Unread 01-31-2013, 03:53 PM   #23
TEC
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Originally Posted by annalada View Post
I just spoke with the manager of our Atlanta store and he said you are more than welcomed to shop in the store (which you are.. there and any of our stores if you show your KCBS membership card). I am very sorry for the trouble. If it ever happens again, please ask to speak to the store manager.

-Anna Lada
Restaurant Depot Marketing
THANK YOU!

I'm going to get my own membership and avoid the trouble.
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Unread 01-31-2013, 04:46 PM   #24
posey's_pork_pit
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Quote:
Originally Posted by fnbish View Post
Are you going to the one downtown or Norcross??

I literally was at the Norcross one about an hour ago and I put my card on the counter as I always do, she picked it up, did something on the computer that looks like looking up a code, took out the little piece of paper and wrote the code down and said "have a nice day". Didn't flinch for a second.
+1

Norcross NEVER has given me trouble. In fact, they let me keep the day pass which is getting a bit ragged but will hopefully last until Poobah gives me my BBQBrethren card.
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Unread 01-31-2013, 05:45 PM   #25
Teamfour
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Last year I was given a hand written day pass after showing my kcbs card. I always get the pass back at checkout and have used it numerous times.
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Unread 01-31-2013, 06:39 PM   #26
accuseal
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I went a few weeks ago. No problems.

Sent from my SCH-I905 using Tapatalk HD
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Unread 01-31-2013, 07:50 PM   #27
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sorry to hear about your bad luck. they were wrong, though. it IS still active....
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