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Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, equipment and outdoor cookin' . ** Other cooking techniques are welcomed for when your cookin' in the kitchen. Post your hints, tips, tricks & techniques, success, failures, but stay on topic and watch for that hijacking.


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Old 01-14-2013, 05:06 PM   #1
el_matt
is Blowin Smoke!
 
Join Date: 12-08-09
Location: Turlock, California
Default Weber Customer Service

I wanted to get the new mini Weber chimney, but didn't want to pay shipping. I called Weber to see if there was a local retailer that had one. They couldn't locate one, but said it's off-season and they might later on. Off season, what's that? Anyhoo, long story short...I get the chimney ordered, free shipping, and 3 clips for an OTS(date code H)ashpan, added to the order for free.

I love their products and their customer service. Thanks Sue, you did me a solid!

Matt
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Old 01-14-2013, 07:41 PM   #2
Pappy
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Location: Granite City, Illinois (Near St. Louis "GO CARDS")
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They have great customer service most of the time. They can get weird if you want to buy a replacement part and you don't own that model of weber grill.
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Old 01-14-2013, 07:48 PM   #3
chriscw81
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Join Date: 07-01-12
Location: Fredericksburg, VA
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wait!?!?!? there are grilling and BBQ seasons? Am i crazy for doing it all year long?

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Old 01-14-2013, 08:12 PM   #4
martyleach
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Location: Pleasanton, Ca
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Quote:
Originally Posted by Pappy View Post
They have great customer service most of the time. They can get weird if you want to buy a replacement part and you don't own that model of weber grill.
Agreed about not wanting to sell you the replacement part if you don't own the grill. I just tell them I bought it used and make sure I have a code off the lid vent to convince them...... my bad!!
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Custom wooden handles for BBQ's made by Marty Leach (oh, that's me)
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Old 01-14-2013, 08:22 PM   #5
Bluesman
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Location: Fond du Lac, WI
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All you have to do is go on their site register the grill and you're in....DONE
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Old 01-15-2013, 12:09 AM   #6
mbshop
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Join Date: 06-24-07
Location: visalia, ca
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strange how some stuff is out and other struff is not.
customer service to me is up and down. the last time after the lady said i was trying to cheat them really put me off on them, probably for life. nothing special anymore, just another company.
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