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Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, Equipment and just outdoor cookin' in general, hints, tips, tricks & techniques, success, failures... but stay on topic. And watch for that hijacking.

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Old 01-14-2013, 06:06 PM   #1
is Blowin Smoke!
Join Date: 12-08-09
Location: Turlock, California
Default Weber Customer Service

I wanted to get the new mini Weber chimney, but didn't want to pay shipping. I called Weber to see if there was a local retailer that had one. They couldn't locate one, but said it's off-season and they might later on. Off season, what's that? Anyhoo, long story short...I get the chimney ordered, free shipping, and 3 clips for an OTS(date code H)ashpan, added to the order for free.

I love their products and their customer service. Thanks Sue, you did me a solid!

"Grandpa, you make the best meat, EVER!!"
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Old 01-14-2013, 08:41 PM   #2
is Blowin Smoke!
Pappy's Avatar
Join Date: 05-09-11
Location: Granite City, Illinois (Near St. Louis "GO CARDS")

They have great customer service most of the time. They can get weird if you want to buy a replacement part and you don't own that model of weber grill.
22.5 WSM, 120 Gallon Offset, Weber Performer, IQ-110, ET-732
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Old 01-14-2013, 08:48 PM   #3
is One Chatty Farker
Join Date: 07-01-12
Location: Fredericksburg, VA

wait!?!?!? there are grilling and BBQ seasons? Am i crazy for doing it all year long?

[B][I][COLOR=black]*A Texan transplant*[/COLOR][/I][/B]

[B][SIZE=1][COLOR=black]UDS | [COLOR=blue]Blue[/COLOR] Weber Performer Platinum | Chargriller Akorn | 22.5 Weber OTG | WSJ Gold | Mini WSM | Maverick ET-73 | [COLOR=blue]Blue [/COLOR][COLOR=black]Thermapen | Maverick PT-100 |[/COLOR] Gasser(charcoal chimney starter)[/COLOR][/SIZE][/B]
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Old 01-14-2013, 09:12 PM   #4
Quintessential Chatty Farker

martyleach's Avatar
Join Date: 12-18-10
Location: Pleasanton, Ca

Originally Posted by Pappy View Post
They have great customer service most of the time. They can get weird if you want to buy a replacement part and you don't own that model of weber grill.
Agreed about not wanting to sell you the replacement part if you don't own the grill. I just tell them I bought it used and make sure I have a code off the lid vent to convince them...... my bad!!
Large BGE, Cold smokehouse, Kamado Joe Jr, [B]Santa Maria pit, Backwoods Chubby,
26.75" Weber custom performer, Blackstone 36" griddle, WGA
MAK One Star, Smokey Joe, Jumbo Joe Gold, Custom wooden handles for BBQ's made by Marty Leach (oh, that's me)

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Old 01-14-2013, 09:22 PM   #5
Babbling Farker

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Join Date: 01-01-10
Location: Fond du Lac, WI

All you have to do is go on their site register the grill and you're in....DONE
2000 Weber Simpsons OTG
2010 22.5 WSM
Smokin' Bucky UDS
Weber Q200
1983 WGA
Early 70's Red Weber Statesman
1995 Red Weber Master Touch
2010 Brick Red Touch n' Go Performer
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Old 01-15-2013, 01:09 AM   #6
Babbling Farker
Join Date: 06-24-07
Location: visalia, ca

strange how some stuff is out and other struff is not.
customer service to me is up and down. the last time after the lady said i was trying to cheat them really put me off on them, probably for life. nothing special anymore, just another company.
spam, can't live without it
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