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Competition BBQ *On Topic Only* Discussion regarding all aspects of Competition BBQ. Experiences competing or visiting, questions, getting started, Equipment, announcements of events, Results, Reviews, Planning, etc. Questions here will be responded to with competition BBQ in mind.


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Unread 11-01-2012, 06:23 PM   #1
The_Kapn
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Default KCBS renewal online

Just got my email to renew--no problem--glad to.
But, on the KCBS site I can find no way to do that without re-entering ALL of my data (and it is a bunch) on the stupid form and marking it "renewal".
Am I missing something??

At other sites, like the Brethren, the FBA, and others, they know who I am and all the rest of the details.
All I need to do click on a "Pay" button and go from there.

And, since I am bitching, the whole site is "cluttered" and no where near "user friendly" in many cases.

I certainly hope we are not paying big bucks for the design of this thing!

Anyway--anyone know of an reasonably easy way to renew online or am I just missing it??

Thanks

TIM
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Unread 11-01-2012, 08:00 PM   #2
Rich Parker
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Quote:
Originally Posted by The_Kapn View Post
Just got my email to renew--no problem--glad to.
But, on the KCBS site I can find no way to do that without re-entering ALL of my data (and it is a bunch) on the stupid form and marking it "renewal".
Am I missing something??

At other sites, like the Brethren, the FBA, and others, they know who I am and all the rest of the details.
All I need to do click on a "Pay" button and go from there.

And, since I am bitching, the whole site is "cluttered" and no where near "user friendly" in many cases.

I certainly hope we are not paying big bucks for the design of this thing!

Anyway--anyone know of an reasonably easy way to renew online or am I just missing it??

Thanks

TIM
Nope, you aren't missing anything. Looks like you are just pointing out that their "Join" page wasn't designed very well. If you are renewing, you should only have to enter in your member id unless you wanted to change something.
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Unread 11-01-2012, 08:40 PM   #3
nthole
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Nope. I just did it. Same thing. Really a pain in the patooty. But still, better than mailing a check.
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Unread 11-01-2012, 11:28 PM   #4
BRBBQ
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When I was a memeber, I'd just call them..
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Unread 11-01-2012, 11:52 PM   #5
dmprantz
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Last time I renewed my membership, I called to do it. Didn't take long.

dmp
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Unread 11-02-2012, 08:42 AM   #6
New Pal Frank
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Just a couple of minutes over the phone and you are once again a dues paying member in good standing. I did it last year.
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Unread 11-04-2012, 05:47 PM   #7
brownkw
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I generally call as well. Less of a hassle.
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Unread 11-04-2012, 05:50 PM   #8
The_Kapn
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Think I will just copy the email invoice and mail them a check.

If they are paying for a quality website, they are getting totally ripped off on this part of it.

TIM
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Former owner of a WSM, a Smokey Joe, a Charbroil Commercial gasser (junk), the legendary "StudeDera", a FEC100, a Fast Eddy PG500, and Sherman the Wonder Trailer.
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Unread 11-04-2012, 07:50 PM   #9
Finney
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Just call... you won't be on the phone 5 mins... (and that's if you want to chat).
Easy Breezy....
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Unread 11-05-2012, 12:38 AM   #10
Rookie'48
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Hmmm - something must have changed since May or June of this year when I re-upped via the website. I've done the on-line renewal for the past 2 or 3 years & it's been a snap.
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Unread 11-05-2012, 04:34 PM   #11
The_Kapn
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Quote:
Originally Posted by Rookie'48 View Post
Hmmm - something must have changed since May or June of this year when I re-upped via the website. I've done the on-line renewal for the past 2 or 3 years & it's been a snap.
Dave,
If ya get a minute, go and try to renew now.
You can always cancel before you commit to pay.

A properly designed site would know who you are because you are logged on, or you could enter your member number.
You would click a button that says "renew" and your data would show up filled in from the database info.
You would be asked to review/modify the data and then click "Pay" which would take you to the PayPal site.

The system now requires you to rekey a whole lot of data that is on file and is simply BS in the modern WWW e-commerce world.

Basically--"Make it hard on your customers and they will go away. Make it easy on them and they will stay" ! Simple customer service principle.

Once again, If KCBS is spending big bucks for this section of the web site, they are getting ripped off and need to find a new webmaster/provider. This is an amateur developed part of the site.

Small side bitch--This function is done with Flash and an auto-fill program sees it as an "image" not a "form". So even my "very capable" auto-fill function will not work.

Small stuff, but details like this are what make an organization or company a success or failure.

TIM
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"Flirtin' with Disaster" BBQ Team (RETIRED)
FBA and KCBS Cook and Judge.
Former owner of a WSM, a Smokey Joe, a Charbroil Commercial gasser (junk), the legendary "StudeDera", a FEC100, a Fast Eddy PG500, and Sherman the Wonder Trailer.
Now cooking with a Yoder YS640
Proud Pellet guy cooking on real wood.
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Unread 11-05-2012, 04:48 PM   #12
Big George's BBQ
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I sent them an E Mail and said I would have done it on line but their site was not renewal friendly- mailed a check
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Unread 11-06-2012, 05:05 PM   #13
Smoke Ring
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You can send your letter of thanks to MMA for the wonderful job on the website. And yes they are getting the big bucks. But they own the decision makers on the board so that's all that really matters.
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Unread 11-06-2012, 05:07 PM   #14
Smoke Ring
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Quote:
Originally Posted by The_Kapn View Post
Once again, If KCBS is spending big bucks for this section of the web site, they are getting ripped off and need to find a new webmaster/provider. This is an amateur developed part of the site.

Small side bitch--This function is done with Flash and an auto-fill program sees it as an "image" not a "form". So even my "very capable" auto-fill function will not work.

Small stuff, but details like this are what make an organization or company a success or failure.

TIM
They picked a new web developer this past spring. MMA

Capability doesn't matter, just connections and influence on the board. The same reason the new scoring program was handed over to Sonny Ashford's son. And still isn't done, a year and a half later.
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Unread 11-07-2012, 05:23 AM   #15
altomari8868
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I had to call to renew. They said there are issues at times with paying online? I agree, it was a bit of a hassle because I waited a month, nothing came in the mail. So I called and it was then I found out there were "issues".
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