עָטִין
The BBQ BRETHREN FORUMS.


Forum Portal Recipes Smoke Signals Magazine Welocme Merchandise Associations Purchase Subscription Brethren Banners
Go Back   The BBQ BRETHREN FORUMS. > Discussion Area > Q-talk

Notices

Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, Equipment and just outdoor cookin' in general, hints, tips, tricks & techniques, success, failures... but stay on topic. And watch for that hijacking.


Reply
Thread Tools
Unread 08-21-2012, 09:46 PM   #1
tortaboy
is One Chatty Farker
 
Join Date: 06-04-11
Location: San Jose, Ca.
Downloads: 0
Uploads: 0
Default Kudo's to Tel-Tru

I recently had a fogging problem with a $40 Tel-Tru Thermometer that I had installed on my stick burner. I emailed Tel-Tru about it and they asked me to send it to them so they could check out the unit....somehow the seal was not holding up properly, and water had gotten inside. They wanted the unit returned to do some testing.

A week after I sent my Thermometer in, they sent a replacement. Good to go.

Tel-Tru then emailed me apologizing for the issue and asked me if there was anything else they could do for me. I said, as a matter of fact there is. I've only owned my BGE for a couple of months and I'm having the same fogging issue. Should I deal BGE for a replacement Thermometer or did Tel-Tru want to deal with it. She asked me to take a pic of the Thermometer and email it to her. Today, I received my BGE replacement Thermometer.

Kudo's to Tel-Tru. They stand by their products.
Attached Images
File Type: jpg SDC10591.jpg (36.7 KB, 79 views)
tortaboy is online now   Reply With Quote


Unread 08-22-2012, 12:21 AM   #2
chagovatoloco
Full Fledged Farker
 
Join Date: 08-05-11
Location: castro valley, ca.
Downloads: 0
Uploads: 0
Default

It is always nice to hear from companies who stand by their product. Posts like tell people what is worth buying and what is not. Thanks for the heads up.
__________________
mini wsm, weber 22.5 kettle, uds
chagovatoloco is offline   Reply With Quote


Unread 08-22-2012, 12:32 AM   #3
tortaboy
is One Chatty Farker
 
Join Date: 06-04-11
Location: San Jose, Ca.
Downloads: 0
Uploads: 0
Default

Agreed. And since most of us will be buying thermometers eventually, it's nice to buy with confidence from Tel-Tru.
tortaboy is online now   Reply With Quote


Unread 08-22-2012, 02:12 AM   #4
BGEMike
Got Wood.
 
Join Date: 09-12-11
Location: Brandon MS
Downloads: 3
Uploads: 0
Default

Used their online store the other day simple fair prices it's good to see they also have good product support.
BGEMike is offline   Reply With Quote


Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Loading



All times are GMT -5. The time now is 01:39 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
vBulletin Optimisation provided by vB Optimise v2.6.0 Beta 4 (Lite) - vBulletin Mods & Addons Copyright © 2014 DragonByte Technologies Ltd.
2003 -2012 © BBQ-Brethren Inc. All rights reserved. All Content and Flaming Pig Logo are registered and protected under U.S and International Copyright and Trademarks. Content Within this Website Is Property of BBQ Brethren Inc. Reproduction or alteration is strictly prohibited.