Simply Marvelous Service!!!!!

zwylde1 · 04-13-2012, 12:25 PM

I know alot of you guys love the SM products and service. I also have to say how good the customer service is. I ordered up their 7 pack of rubs a week or so ago. Within 10 minutes of placing my order I got an email reply from them that the one rub was on back order for a few days and was I in a hurry to recieve me order. I said yes, but if it was more convienent for them, I would wait until the out of stock item came in. Well yet again a short time later I got a reply that they would send out 6 of the rubs and include a few sample pack of the Cherry rub that was on back order. Got my package a few days later and was very happy. Now I get home yesterday and found my package that had my back ordered Cherry rub, open the package up and not only was there my rub, but also included was a pair of the BBQ gloves. Did not order them. Included as a gesture because a rub was on backorder! OUTSTANDING service I will say. Got one happy customer here!!!

deguerre · 04-13-2012, 12:27 PM

That's Steph for you.

Now get to cookin' with them new rubs!

Pappy Q · 04-13-2012, 12:36 PM

Quote:

Originally Posted by zwylde1

I know alot of you guys love the SM products and service. I also have to say how good the customer service is. I ordered up their 7 pack of rubs a week or so ago. Within 10 minutes of placing my order I got an email reply from them that the one rub was on back order for a few days and was I in a hurry to recieve me order. I said yes, but if it was more convienent for them, I would wait until the out of stock item came in. Well yet again a short time later I got a reply that they would send out 6 of the rubs and include a few sample pack of the Cherry rub that was on back order. Got my package a few days later and was very happy. Now I get home yesterday and found my package that had my back ordered Cherry rub, open the package up and not only was there my rub, but also included was a pair of the BBQ gloves. Did not order them. Included as a gesture because a rub was on backorder! OUTSTANDING service I will say. Got one happy customer here!!!

I agree, awesome customer service! Being in the business of customer service, it's always great to do business with someone else who understands the right way of doing business.

nexpress · 04-13-2012, 12:52 PM

I got my order in yesterday and it had 2 pair of gloves in it. I PM'd Steph and told him I was happy to pay for the extra set. I got up today and had a message that said "enjoy".

Ryan Chester · 04-13-2012, 01:04 PM

Steph is the man and his rubs are the bomb!

razrbakcrzy · 04-13-2012, 01:10 PM

SM is a Class Act! all the way...!

msuman · 04-13-2012, 02:15 PM

Maybe Ill have the same experience when I go to the post office today, dont think we have checked it in a few days. Ordered the 7 pack as well and they were out of cherry.

aquablue22 · 04-13-2012, 02:17 PM

Yep, look in the dictionary for "Perfect Customer Service" and Steph and Companies picture is there!

porkingINpublic · 04-13-2012, 02:29 PM

I too have experienced this great service! My 7 pack didn't have Season all but instead 2 Cherry rubs... contacted Steph and he said he would rush me a SEason all and I could keep the cherry! great people and marvelouse rubs!!!

Johnny_Crunch · 04-13-2012, 02:35 PM

Good folks for sure!

msuman · 04-13-2012, 08:05 PM

Mine didn't come today, maybe tomorrow.

Sent from my SCH-I500 using Tapatalk

PatAttack · 04-13-2012, 08:38 PM

Steph is a stand-up dude no question about it!

He will have my business for a long time to come.

04-13-2012, 12:25 PM	#1
zwylde1 Full Fledged Farker Join Date: 12-17-10 Location: Cape Cod, MA Downloads: 0 Uploads: 0	Simply Marvelous Service!!!!! I know alot of you guys love the SM products and service. I also have to say how good the customer service is. I ordered up their 7 pack of rubs a week or so ago. Within 10 minutes of placing my order I got an email reply from them that the one rub was on back order for a few days and was I in a hurry to recieve me order. I said yes, but if it was more convienent for them, I would wait until the out of stock item came in. Well yet again a short time later I got a reply that they would send out 6 of the rubs and include a few sample pack of the Cherry rub that was on back order. Got my package a few days later and was very happy. Now I get home yesterday and found my package that had my back ordered Cherry rub, open the package up and not only was there my rub, but also included was a pair of the BBQ gloves. Did not order them. Included as a gesture because a rub was on backorder! OUTSTANDING service I will say. Got one happy customer here!!! __________________ 2-Weber 22.5 OTS, Green Weber Performer, WSJG, Mini WSM, Char Griller Kamado, Weber Gasser, UDS awaiting production! [FONT=Arial Black]Of everything I have lost in this life...I miss my mind the most![/FONT]

04-13-2012, 12:27 PM	#2
deguerre somebody shut me the fark up. Join Date: 07-15-09 Location: Memphis, TN...Formerly of Decatur, AL Downloads: 0 Uploads: 0	That's Steph for you. Now get to cookin' with them new rubs! __________________ Guerry >^..^< Weber 22 1/2" OTS "Dirty Girl", Weber Performer/Cajun Bandit "Cajun Queen", GOSM "Bubba Q", Maverick et73, RED Thermapen, One Cameron Stove Top "Lazy Girl".It burns sawdust... Avatar by Northwest BBQ!!! If you really care about this place, you'll show some respect for it. Seven Zero notches on my spatula. Join_Us_In_The_Throwdowns_Forum!

04-13-2012, 12:52 PM	#4
nexpress Full Fledged Farker Join Date: 05-11-11 Location: lexington ky Downloads: 0 Uploads: 0	I got my order in yesterday and it had 2 pair of gloves in it. I PM'd Steph and told him I was happy to pay for the extra set. I got up today and had a message that said "enjoy". __________________ Large BGE, Ique110

04-13-2012, 01:04 PM	#5
Ryan Chester is One Chatty Farker Join Date: 02-06-09 Location: Orange County, CA Downloads: 0 Uploads: 0	Steph is the man and his rubs are the bomb! __________________ Ryan Chester - The Rub Company & Smoqued California BBQ

04-13-2012, 01:10 PM	#6
razrbakcrzy is one Smokin' Farker Join Date: 09-13-11 Location: Fort Smith, Ar. Downloads: 5 Uploads: 1	SM is a Class Act! all the way...! __________________ Jim Boston Current Smoker "The most reliable, easiest to make at home, Smoker "The UDS" W/ an Auber temp. Controller w/ 20CFM Blower. Future Smoker $5438.25 Total BYC Smoker!! Some people spend an entire lifetime wondering if they made a difference in the world. But, the Marines don't have that problem. Ronald Reagan, President of the United States; 1985

04-13-2012, 02:15 PM	#7
msuman Knows what a fatty is. Join Date: 02-24-12 Location: MS Downloads: 0 Uploads: 0	Maybe Ill have the same experience when I go to the post office today, dont think we have checked it in a few days. Ordered the 7 pack as well and they were out of cherry.

04-13-2012, 02:17 PM	#8
aquablue22 Babbling Farker Join Date: 11-26-08 Location: Ormond Beach, Florida Downloads: 0 Uploads: 0	Yep, look in the dictionary for "Perfect Customer Service" and Steph and Companies picture is there! __________________ Weber Spirit E-310 Gasser 1 - Big Green Egg - Large 2 - 22.5 Weber Kettles 2 - 18.5 Weber Kettle Magma Newport - Gasser (on the Boat) 1 - Terracotta PIG 1 Masterbuilt Modified Smokehouse [COLOR=Green]2 - Super FAST, Super ACCURATE Green Thermapen[/COLOR]1 splashproof)

04-13-2012, 02:29 PM	#9
porkingINpublic is one Smokin' Farker Join Date: 09-30-11 Location: Beebe, ar Downloads: 0 Uploads: 0	I too have experienced this great service! My 7 pack didn't have Season all but instead 2 Cherry rubs... contacted Steph and he said he would rush me a SEason all and I could keep the cherry! great people and marvelouse rubs!!! __________________ Jacks Old South single door unit Traeger Junior Old Country (Bandera Clone) UDS BLACK Thermapen "Do not eat the meat raw or cooked in water, but roast it over the fire" Exodus 12:9

04-13-2012, 02:35 PM	#10
Johnny_Crunch Babbling Farker Join Date: 04-03-10 Location: Cypress TX Downloads: 0 Uploads: 0	Good folks for sure! __________________ J Crunch

04-13-2012, 08:05 PM	#11
msuman Knows what a fatty is. Join Date: 02-24-12 Location: MS Downloads: 0 Uploads: 0	Mine didn't come today, maybe tomorrow. Sent from my SCH-I500 using Tapatalk

04-13-2012, 08:38 PM	#12
PatAttack is One Chatty Farker Join Date: 07-19-11 Location: Mt. Pleasant S.C. Downloads: 0 Uploads: 0	Steph is a stand-up dude no question about it! He will have my business for a long time to come.