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Simply Marvelous BBQ Rubs and Spices We sell the Simply Marvelous BBQ Rubs and Spices, along with a few select items, that you may find useful for barbecuing or grilling. http://simplymarvelousbbq.com/store/


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Unread 04-13-2012, 12:25 PM   #1
zwylde1
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Default Simply Marvelous Service!!!!!

I know alot of you guys love the SM products and service. I also have to say how good the customer service is. I ordered up their 7 pack of rubs a week or so ago. Within 10 minutes of placing my order I got an email reply from them that the one rub was on back order for a few days and was I in a hurry to recieve me order. I said yes, but if it was more convienent for them, I would wait until the out of stock item came in. Well yet again a short time later I got a reply that they would send out 6 of the rubs and include a few sample pack of the Cherry rub that was on back order. Got my package a few days later and was very happy. Now I get home yesterday and found my package that had my back ordered Cherry rub, open the package up and not only was there my rub, but also included was a pair of the BBQ gloves. Did not order them. Included as a gesture because a rub was on backorder! OUTSTANDING service I will say. Got one happy customer here!!!
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Unread 04-13-2012, 12:27 PM   #2
deguerre
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That's Steph for you.

Now get to cookin' with them new rubs!
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Unread 04-13-2012, 12:36 PM   #3
Pappy Q
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Quote:
Originally Posted by zwylde1 View Post
I know alot of you guys love the SM products and service. I also have to say how good the customer service is. I ordered up their 7 pack of rubs a week or so ago. Within 10 minutes of placing my order I got an email reply from them that the one rub was on back order for a few days and was I in a hurry to recieve me order. I said yes, but if it was more convienent for them, I would wait until the out of stock item came in. Well yet again a short time later I got a reply that they would send out 6 of the rubs and include a few sample pack of the Cherry rub that was on back order. Got my package a few days later and was very happy. Now I get home yesterday and found my package that had my back ordered Cherry rub, open the package up and not only was there my rub, but also included was a pair of the BBQ gloves. Did not order them. Included as a gesture because a rub was on backorder! OUTSTANDING service I will say. Got one happy customer here!!!
I agree, awesome customer service! Being in the business of customer service, it's always great to do business with someone else who understands the right way of doing business.
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Unread 04-13-2012, 12:52 PM   #4
nexpress
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I got my order in yesterday and it had 2 pair of gloves in it. I PM'd Steph and told him I was happy to pay for the extra set. I got up today and had a message that said "enjoy".
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Unread 04-13-2012, 01:04 PM   #5
Ryan Chester
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Steph is the man and his rubs are the bomb!
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Unread 04-13-2012, 01:10 PM   #6
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SM is a Class Act! all the way...!
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Unread 04-13-2012, 02:15 PM   #7
msuman
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Maybe Ill have the same experience when I go to the post office today, dont think we have checked it in a few days. Ordered the 7 pack as well and they were out of cherry.
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Unread 04-13-2012, 02:17 PM   #8
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Yep, look in the dictionary for "Perfect Customer Service" and Steph and Companies picture is there!
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Unread 04-13-2012, 02:29 PM   #9
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I too have experienced this great service! My 7 pack didn't have Season all but instead 2 Cherry rubs... contacted Steph and he said he would rush me a SEason all and I could keep the cherry! great people and marvelouse rubs!!!
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Unread 04-13-2012, 02:35 PM   #10
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Good folks for sure!
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Unread 04-13-2012, 08:05 PM   #11
msuman
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Mine didn't come today, maybe tomorrow.

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Unread 04-13-2012, 08:38 PM   #12
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Steph is a stand-up dude no question about it!

He will have my business for a long time to come.
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