Weber display models

expatpig · 03-15-2012, 07:02 AM

Someone I know purchased a Weber Genesis on sale from Lowes. It was a floor display model, when he got it home he noticed that one of the burner regulators was bent and the knob rubs against the fascia when turning. He contacted Weber and was told that since it was a display model that it had no warranty, Lowes will not help either. This sounds out of character for Weber, is that actually their policy?

billm · 03-15-2012, 07:03 AM

that has not been my experience

Po'k · 03-15-2012, 07:45 AM

Contact your credit card company. I find AMEX warranty to be second to none.

I'd not waste another minute with Weber or Home Depot.

rexbbq · 03-15-2012, 08:29 AM

I purchased a Lowes display model and Weber sent me new parts right away without any question. They even paid shipping.

expatpig · 03-15-2012, 08:54 AM

Quote:

Originally Posted by Po'k

Contact your credit card company. I find AMEX warranty to be second to none.

I'd not waste another minute with Weber or Home Depot.

I don't know if he paid by credit card, and not sure what HD has to do with this.

early mornin' smokin' · 03-15-2012, 08:59 AM

call back, don't tell them it's a display model and try again.

Stoke&Smoke · 03-15-2012, 09:01 AM

^^^+1

rexbbq · 03-15-2012, 09:15 AM

Completely agree. +1

Quote:

Originally Posted by early mornin' smokin'

call back, don't tell them it's a display model and try again.

KnucklHed BBQ · 03-15-2012, 09:22 AM

That sounds totally out of character for weber - I bought a well used pre-1979 red kettle last year that needed new lower vents - they sent them out at no charge and even paid the freight!

+1 on the call back and "forget" to mention the floor model part...

Po'k · 03-15-2012, 09:42 AM

Quote:

Originally Posted by expatpig

I don't know if he paid by credit card, and not sure what HD has to do with this.

HD/Lowes/Big Box...whatever....and who wouldn't buy merchandise with a credit card these days?

I'll take the free, extended, no hassle warranty and avoid the issue here.

But I do agree, I find it odd Weber won't back this up...

.....but then again everyone is cutting corners everywhere these days and the consumer is the one getting screwed.

expatpig · 03-15-2012, 10:36 AM

thanks, I'll pass on the advice.

03-15-2012, 07:02 AM	#1
expatpig is One Chatty Farker Join Date: 02-20-10 Location: Cochrane, On. Downloads: 0 Uploads: 0	Weber display models Someone I know purchased a Weber Genesis on sale from Lowes. It was a floor display model, when he got it home he noticed that one of the burner regulators was bent and the knob rubs against the fascia when turning. He contacted Weber and was told that since it was a display model that it had no warranty, Lowes will not help either. This sounds out of character for Weber, is that actually their policy? __________________ "When I was in Canada, I had a lot of time to think."- Doug Sahm [B][COLOR=red]UDS x 5[/COLOR][/B] [COLOR=red][B]Weber Performer[/B][/COLOR] [B][COLOR=red]Napoleon Apollo[/COLOR][/B] [COLOR=#ff0000][B]GOSM[/B][/COLOR] [COLOR=blue][B][I]CSBBQA, KCBS, NOBS(Northern Ontario Barbecue Society)Professional Barbecue Team. USAJFKCENMA.[/I][/B][/COLOR]

03-15-2012, 07:03 AM	#2
billm is One Chatty Farker Join Date: 03-08-06 Location: Roselle Il Downloads: 0 Uploads: 0	that has not been my experience __________________ --Average consumers replenish their supply of barbecue sauce every 54 days. Source: ACNielsen, as reported in American Demographics, Backwoods Party Backwoods Chubby Brinkmann Cimmarron Offset Weber 26.75 inch Kettle & Summit Gold gasser Cypriot Grill & Optimal Automatics Party Que http://www.headsredbbq.com

03-15-2012, 08:29 AM	#4
rexbbq Full Fledged Farker Join Date: 01-03-12 Location: Glen Allen, VA Downloads: 0 Uploads: 0	I purchased a Lowes display model and Weber sent me new parts right away without any question. They even paid shipping. __________________ Rex Rex's Red Hot BBQ http://www.rexbbq.com KCBS & MABA Member Black Thermapen - 10x faster than any other color! Says it on the internet, it must be true. Superior SS1, Weber OTS, Weber Spirit

03-15-2012, 08:59 AM	#6
early mornin' smokin' is One Chatty Farker Join Date: 10-06-08 Location: wading river, ny Downloads: 0 Uploads: 0	call back, don't tell them it's a display model and try again. __________________ I'm an EGGHEAD, L BGE, dueling weber 26.75's, heineken 22 1/2, and a neglected pro-q 20

03-15-2012, 09:01 AM	#7
Stoke&Smoke Babbling Farker Join Date: 12-18-07 Location: Woodridge, IL Downloads: 1 Uploads: 0	^^^+1 __________________ 2 Skinny Cooks Competition Team http://2SkinnyCooks.blogspot.com KCBS CJ/TC #17139 Member ILBBQS Too many cookers to list

03-15-2012, 07:45 AM	#3
Po'k Is lookin for wood to cook with. Join Date: 12-15-11 Location: Sherman, CT Downloads: 0 Uploads: 0	Contact your credit card company. I find AMEX warranty to be second to none. I'd not waste another minute with Weber or Home Depot.

03-15-2012, 09:22 AM	#9
KnucklHed BBQ is Blowin Smoke! Join Date: 10-14-09 Location: Kalispell, Montana Downloads: 4 Uploads: 0	That sounds totally out of character for weber - I bought a well used pre-1979 red kettle last year that needed new lower vents - they sent them out at no charge and even paid the freight! +1 on the call back and "forget" to mention the floor model part... __________________ Hybrid Pellet Pooper "The Meat Vault" - 3 *RED* Weber Kettles O, H (with Cajun Bandit Mod) & pre '79 - *Black* OT Platinum (DH) - SS AusPit - Rib-O-Lator - SJ UDS (DI) - *CRAZY FAST* Yeller Thermapen *We shall throw our bacon wrapped all beef justice upon the wooden skewers of truth to be held on high and let them know that we will not stand for this. ~Butz* (\__/) (='.'=) (")_(")

03-15-2012, 10:36 AM	#11
expatpig is One Chatty Farker Join Date: 02-20-10 Location: Cochrane, On. Downloads: 0 Uploads: 0	thanks, I'll pass on the advice. __________________ "When I was in Canada, I had a lot of time to think."- Doug Sahm [B][COLOR=red]UDS x 5[/COLOR][/B] [COLOR=red][B]Weber Performer[/B][/COLOR] [B][COLOR=red]Napoleon Apollo[/COLOR][/B] [COLOR=#ff0000][B]GOSM[/B][/COLOR] [COLOR=blue][B][I]CSBBQA, KCBS, NOBS(Northern Ontario Barbecue Society)Professional Barbecue Team. USAJFKCENMA.[/I][/B][/COLOR]