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Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, equipment and outdoor cookin' . ** Other cooking techniques are welcomed for when your cookin' in the kitchen. Post your hints, tips, tricks & techniques, success, failures, but stay on topic and watch for that hijacking.


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Old 12-23-2011, 04:29 PM   #1
pattyp
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Join Date: 09-05-10
Location: Las Vegas NV
Default primo issues

Brethern I need help!
i opened the lid to my primo oval XL today and noticed the hing is out of adjustment. when i close hte lid it shifts to the right, and leavs a noticable gap between the lid and the base. I called/emailed primo but havent gotten anything back yet. Anyone out there had tis issue before, or smart on adjusting the hing for proper lid seating? any help would be great!
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Old 12-24-2011, 01:53 PM   #2
Arlin_MacRae
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I'm sorry, Patty, but I haven't had that trouble. I'd guess you'll have to loosen the screws on both sides of the hinge, though. There are a lot of bolts back there to mess with, too. :(

Arlin
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Old 12-24-2011, 02:23 PM   #3
Whitfield
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I had a similar issue and I had a broken bolt. I just replaced the bolt and made sure everything was snug. Haven't had any problems since.
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Old 12-24-2011, 02:36 PM   #4
pattyp
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I looked at all the bolts and they seem good. Called primo and they aer looking into it. I am sure they will know what to do. In the mean time I plan on doing a prime rib and leg of lamb tomorrow. it will be tricky, but I think I am obsessed and cannot fathom dinner in the oven. Thanks for the thoughts merry Christmas all!
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Old 12-24-2011, 04:17 PM   #5
Arlin_MacRae
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Quote:
Originally Posted by pattyp View Post
...I think I am obsessed and cannot fathom dinner in the oven.
It's terminal. There's no cure for it.
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Old 12-24-2011, 04:25 PM   #6
PFSmith
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Patty - Please let us all know what Primo says about your problem. It does sound like some kind of tension imbalance - those bolts can still look tight and have a lot of room to be tightened further. I had the same problem with my Kamado Joe and after going through the cooker and tightening everything I could find that would tighten, the lid "straightened" out - sorry for the pun! Merry Christmas!

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Old 12-25-2011, 11:17 AM   #7
pattyp
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I took Arlins advice and loosend all the bolts on the hing assembly. I set it in place and retightend to just snug. It appears that the problem is now corrected. (looks properly rigged with no binding or gap when opend/closed) Ill keep you posted on what primo suggests. I am sure there is a minimal torque for the bolts. thanks everyone for the help.
Merry christmas to all!
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Old 12-27-2011, 09:50 PM   #8
pattyp
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Primo emails me this a.m. And asked for a phone #. I sent them the requested info, and in less than 1 hour I got a call from the warranty team lead. She suggested the same thing the brethren did. Loosen the bolts enter the lid and just snug the bolts up. I told her that I had done that and things seemed to be fixed. She wanted to send me anew set of bolts and hing assembly, but I told her no need. I have to say I was extremely I
Pressed with their response times and desire to make sure I was fully satisfied with the product. So all in all a happy ending.
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Old 12-28-2011, 08:11 AM   #9
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Glad it worked out!!
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Old 12-29-2011, 04:23 PM   #10
Greywolf36
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Their customer support is usually very good, glad to hear all is well
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