ブタ
The BBQ BRETHREN FORUMS.


Forum Portal Recipes Smoke Signals Magazine Welocme Merchandise Associations Purchase Subscription Brethren Banners
Go Back   The BBQ BRETHREN FORUMS. > Discussion Area > Q-talk

Notices

Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, Equipment and just outdoor cookin' in general, hints, tips, tricks & techniques, success, failures... but stay on topic. And watch for that hijacking.


Reply
Thread Tools
Unread 04-25-2011, 10:01 PM   #1
motoeric
Babbling Farker
 
motoeric's Avatar
 
Join Date: 08-07-06
Location: huntington, ny
Downloads: 0
Uploads: 0
Default Customer Service

The BBQ world is pretty small, and word of bad customer service gets around quickly.

I thought that I would offer up a positive experience instead.

The thermometer on the lge WSM decided that WilliePallooza would be a good place to tender it's resignation. Phil was kind enough to take a look, but it had given up the ghost.

It was annoying, but not a major problem. I sent Weber's customer service an email explaining what the problem was. They got back to me VERY quickly and said that they would be sending out a replacement at no charge. I asked if if they had replacement handles for the door to the small WSM and if so, could I pay for it and have them include it in the shipment.

They wrote back and said that it would be included gratis.

I know that Weber was purchased recently, so it's nice to see that they still have a commitment to customer service.

Eric
__________________
Smoke Signals
Current Issue

A BBQ Brethren Publication
2 Thessalonians 2:15
Exodus 12:9
motoeric is offline   Reply With Quote


Thanks from:--->
Unread 04-25-2011, 10:02 PM   #2
Boshizzle
somebody shut me the fark up.
 
Join Date: 01-26-10
Location: Virginia
Downloads: 0
Uploads: 0
Default

Way to go Weber!
__________________
Operation BBQ Relief Founding Member - I am Obsessive Compulsive about BBQ. Google it.
Boshizzle is offline   Reply With Quote


Unread 04-25-2011, 10:08 PM   #3
Dallas Dan
is one Smokin' Farker
 
Join Date: 02-28-11
Location: Dallas, Texas
Downloads: 0
Uploads: 0
Default

Quote:
Originally Posted by motoeric View Post
The BBQ world is pretty small, and word of bad customer service gets around quickly.
Nice job. Yep, good word of mouth cost a lot less than advertising.
__________________
BGE large w/ lots of accessories; Lyfe Tyme offset; RED Termapen
Dallas Dan is offline   Reply With Quote


Unread 04-25-2011, 10:13 PM   #4
Fife
On the road to being a farker
 
Fife's Avatar
 
Join Date: 04-10-11
Location: Jacksonville, Florida
Downloads: 0
Uploads: 0
Default

Love to hear these things
__________________
Robert "Barney" Fife
[B]Master-built Electric Smoker 40[/B]
Fife is offline   Reply With Quote


Unread 04-25-2011, 11:22 PM   #5
Chef Jim
Babbling Farker

 
Chef Jim's Avatar
 
Join Date: 02-07-10
Location: Tequesta, Florida
Downloads: 0
Uploads: 0
Default

Yes sir, can't beat Weber Customer Service.
__________________
Judge Jim, Given to me by Terry @ Git R Smoked.
Chef Jim, Gym, Jim, or CJ. I'm not a Chef, but I play one on the internet.
http://www.chef-jim.com

A veteran is Someone who, at one point in his life, wrote a blank check made payable to "The United States of America", for an amount of "up to and including my life." That is honor, and there are far too many people in this country who no longer understand it. Author unknown.


Chef Jim is offline   Reply With Quote


Unread 04-25-2011, 11:27 PM   #6
Smoothsmoke
Babbling Farker

 
Join Date: 01-20-10
Location: Monterey, CA
Downloads: 0
Uploads: 0
Default

Top notch.
__________________
Kamado Big Joe
Kamado Classic Joe
Kamado Joe Jr.

A bunch of Webers
Smoothsmoke is offline   Reply With Quote


Unread 04-25-2011, 11:27 PM   #7
mbshop
Babbling Farker
 
Join Date: 06-24-07
Location: visalia, ca
Downloads: 0
Uploads: 0
Default

i can't get weber to do anything. not happy with them at all.
__________________
george
spam, can't live without it
mbshop is offline   Reply With Quote


Unread 04-26-2011, 12:51 AM   #8
jimithing78
Full Fledged Farker
 
Join Date: 06-11-09
Location: Plano, TX
Downloads: 0
Uploads: 0
Default

Quote:
Originally Posted by mbshop View Post
i can't get weber to do anything. not happy with them at all.

Details? I've dealt with Weber customer service on 3 separate occasions and have always had great customer service. They seem to go beyond what's required to ensure the customer is happy.
__________________
18.5" WSM / Weber Performer / Weber Genesis S-320 / Weber Genesis S-310 / 22.5" WSM
jimithing78 is offline   Reply With Quote


Unread 04-26-2011, 01:01 AM   #9
caliking
is One Chatty Farker

 
caliking's Avatar
 
Join Date: 01-13-10
Location: Houston, TX
Downloads: 0
Uploads: 0
Default

Agreed. Awesome CS. Say hi to Janice if she takes your call!
__________________
EZ wood handled 3 wheeler | OTS | OTS mod to OTG | Ladybug SS Performer | UglyDrumTandoor | UDS v1 | midi UDS with red nipples | SJG smoker mod | Simpsons SJS | Simpsons OTG | WGA charcoal | SJP | Stacked brick WFO | Lodge Logic Sportsman's Grill cast iron hibachi/sigri | LBGE | sbge | mini bge
caliking is offline   Reply With Quote


Reply

Similar Threads
Thread Thread Starter Forum Replies Last Post
Thanks!! Best customer service I've had! pwa The BBQ Equipment Store 2 12-09-2011 11:35 PM
Customer service gator320 Simply Marvelous BBQ Rubs and Spices 5 10-02-2011 11:08 PM
Example of Bad Customer Service dmprantz Q-talk 5 08-17-2010 08:56 PM
Stoker customer service moocow Q-talk 11 02-08-2009 10:29 PM
Brinkman Customer Service. leanza Q-talk 5 06-16-2007 08:09 PM

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Loading



All times are GMT -5. The time now is 06:49 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
vBulletin Optimisation provided by vB Optimise v2.6.0 Beta 4 (Lite) - vBulletin Mods & Addons Copyright © 2014 DragonByte Technologies Ltd.
2003 -2012 © BBQ-Brethren Inc. All rights reserved. All Content and Flaming Pig Logo are registered and protected under U.S and International Copyright and Trademarks. Content Within this Website Is Property of BBQ Brethren Inc. Reproduction or alteration is strictly prohibited.
no new posts