The BBQ BRETHREN FORUMS.  



Our Homepage Donation to Forum Overhead Recipes Smoke Signals Magazine Welocme Merchandise Associations Purchase Subscription Amazon Affiliate
Go Back   The BBQ BRETHREN FORUMS. > Discussion Area > Q-talk

Notices

Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, equipment and outdoor cookin' . ** Other cooking techniques are welcomed for when your cookin' in the kitchen. Post your hints, tips, tricks & techniques, success, failures, but stay on topic and watch for that hijacking.


Reply
 
Thread Tools
Old 04-25-2011, 11:01 PM   #1
motoeric
Babbling Farker
 
motoeric's Avatar
 
Join Date: 08-07-06
Location: huntington, ny
Default Customer Service

The BBQ world is pretty small, and word of bad customer service gets around quickly.

I thought that I would offer up a positive experience instead.

The thermometer on the lge WSM decided that WilliePallooza would be a good place to tender it's resignation. Phil was kind enough to take a look, but it had given up the ghost.

It was annoying, but not a major problem. I sent Weber's customer service an email explaining what the problem was. They got back to me VERY quickly and said that they would be sending out a replacement at no charge. I asked if if they had replacement handles for the door to the small WSM and if so, could I pay for it and have them include it in the shipment.

They wrote back and said that it would be included gratis.

I know that Weber was purchased recently, so it's nice to see that they still have a commitment to customer service.

Eric
__________________
Smoke Signals
Current Issue

A BBQ Brethren Publication
2 Thessalonians 2:15
Exodus 12:9
motoeric is online now   Reply With Quote


Thanks from:--->
Old 04-25-2011, 11:02 PM   #2
Boshizzle
somebody shut me the fark up.
 
Join Date: 01-26-10
Location: Virginia
Default

Way to go Weber!
__________________
Operation BBQ Relief Founding Member - I am Obsessive Compulsive about BBQ. Google it.
Boshizzle is offline   Reply With Quote


Old 04-25-2011, 11:08 PM   #3
Dallas Dan
is one Smokin' Farker

 
Join Date: 02-28-11
Location: Dallas, Texas
Default

Quote:
Originally Posted by motoeric View Post
The BBQ world is pretty small, and word of bad customer service gets around quickly.
Nice job. Yep, good word of mouth cost a lot less than advertising.
__________________
BGE large w/ lots of accessories; Lyfe Tyme offset; RED Termapen
Dallas Dan is offline   Reply With Quote


Old 04-25-2011, 11:13 PM   #4
Fife
On the road to being a farker
 
Fife's Avatar
 
Join Date: 04-10-11
Location: Jacksonville, Florida
Default

Love to hear these things
__________________
Robert "Barney" Fife
[B]Master-built Electric Smoker 40[/B]
Fife is offline   Reply With Quote


Old 04-26-2011, 12:22 AM   #5
Chef Jim
Babbling Farker

 
Join Date: 02-07-10
Location: Tequesta, Florida
Default

Yes sir, can't beat Weber Customer Service.
__________________
Judge Jim, Given to me by Terry @ Git R Smoked.
Chef Jim, Gym, Jim, or CJ. [B][COLOR=Black] I'm not a Chef, but I play one on the internet.[/COLOR][/B]
[URL]http://www.chef-jim.com[/URL]

[FONT=Tahoma][SIZE=3][FONT=Tahoma]A veteran is Someone who, at one point in his life, wrote a blank check made payable to "The United States of America", for an amount of "up to and including my life." That is honor, and there are far too many people in this country who no longer understand it. Author unknown.[/FONT][/SIZE][/FONT]

[COLOR=Red][COLOR=Black]
[/COLOR][/COLOR]
Chef Jim is offline   Reply With Quote


Old 04-26-2011, 12:27 AM   #6
Smoothsmoke
Babbling Farker
 
Join Date: 01-20-10
Location: Monterey, CA
Default

Top notch.
__________________
Kamado Big Joe
[COLOR=Red]Kamado Classic Joe
Kamado Joe Jr. [/COLOR]
A bunch of Webers
Smoothsmoke is offline   Reply With Quote


Old 04-26-2011, 12:27 AM   #7
mbshop
Babbling Farker
 
Join Date: 06-24-07
Location: visalia, ca
Default

i can't get weber to do anything. not happy with them at all.
__________________
george
spam, can't live without it
mbshop is offline   Reply With Quote


Old 04-26-2011, 01:51 AM   #8
jimithing78
Full Fledged Farker
 
Join Date: 06-11-09
Location: Plano, TX
Default

Quote:
Originally Posted by mbshop View Post
i can't get weber to do anything. not happy with them at all.

Details? I've dealt with Weber customer service on 3 separate occasions and have always had great customer service. They seem to go beyond what's required to ensure the customer is happy.
__________________
Weber Performer / Weber Genesis S-320 / 22.5" WSM / XL BGE
jimithing78 is offline   Reply With Quote


Old 04-26-2011, 02:01 AM   #9
caliking
is One Chatty Farker
 
caliking's Avatar
 
Join Date: 01-13-10
Location: Houston, TX
Default

Agreed. Awesome CS. Say hi to Janice if she takes your call!
__________________
[FONT=Arial Narrow][B]EZ wood handled 3 wheeler | OTS | OTS mod to OTG | [COLOR=red]Ladybug[/COLOR] SS Performer | UglyDrumTandoor | UDS v1 | midi UDS with [COLOR=red]red[/COLOR] [COLOR=black]nipples[/COLOR] | SJG smoker mod | Simpsons SJS | [COLOR=black]Simpsons[/COLOR] OTG | WGA charcoal | SJP | Stacked brick WFO | Lodge Logic Sportsman's Grill cast iron hibachi/sigri | [COLOR=green]LBGE | sbge | [SIZE="1"]mini bge[/SIZE] [/COLOR] [/B][/FONT]
caliking is offline   Reply With Quote


Reply

Similar Threads
Thread Thread Starter Forum Replies Last Post
Thanks!! Best customer service I've had! pwa The BBQ Equipment Store 2 12-10-2011 12:35 AM
Customer service gator320 Simply Marvelous BBQ Rubs and Spices 5 10-03-2011 12:08 AM
Example of Bad Customer Service dmprantz Q-talk 5 08-17-2010 09:56 PM
Stoker customer service moocow Q-talk 11 02-08-2009 11:29 PM
Brinkman Customer Service. leanza Q-talk 5 06-16-2007 09:09 PM

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


Forum Custom Search: Enter your Search text below. GOOGLE will search ONLY the BBQ Brethren Forum.





All times are GMT -5. The time now is 05:26 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
2003 -2012 © BBQ-Brethren Inc. All rights reserved. All Content and Flaming Pig Logo are registered and protected under U.S and International Copyright and Trademarks. Content Within this Website Is Property of BBQ Brethren Inc. Reproduction or alteration is strictly prohibited.
no new posts