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Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, equipment and outdoor cookin' . ** Other cooking techniques are welcomed for when your cookin' in the kitchen. Post your hints, tips, tricks & techniques, success, failures, but stay on topic and watch for that hijacking.

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Old 04-25-2011, 11:01 PM   #1
Babbling Farker
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Join Date: 08-07-06
Location: huntington, ny
Default Customer Service

The BBQ world is pretty small, and word of bad customer service gets around quickly.

I thought that I would offer up a positive experience instead.

The thermometer on the lge WSM decided that WilliePallooza would be a good place to tender it's resignation. Phil was kind enough to take a look, but it had given up the ghost.

It was annoying, but not a major problem. I sent Weber's customer service an email explaining what the problem was. They got back to me VERY quickly and said that they would be sending out a replacement at no charge. I asked if if they had replacement handles for the door to the small WSM and if so, could I pay for it and have them include it in the shipment.

They wrote back and said that it would be included gratis.

I know that Weber was purchased recently, so it's nice to see that they still have a commitment to customer service.

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Old 04-25-2011, 11:02 PM   #2
somebody shut me the fark up.
Join Date: 01-26-10
Location: Virginia

Way to go Weber!
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Old 04-25-2011, 11:08 PM   #3
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Originally Posted by motoeric View Post
The BBQ world is pretty small, and word of bad customer service gets around quickly.
Nice job. Yep, good word of mouth cost a lot less than advertising.
BGE large w/ lots of accessories; Lyfe Tyme offset; RED Termapen
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Old 04-25-2011, 11:13 PM   #4
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Location: Jacksonville, Florida

Love to hear these things
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Old 04-26-2011, 12:22 AM   #5
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Yes sir, can't beat Weber Customer Service.
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Old 04-26-2011, 12:27 AM   #6
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Top notch.
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A bunch of Webers
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Old 04-26-2011, 12:27 AM   #7
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Join Date: 06-24-07
Location: visalia, ca

i can't get weber to do anything. not happy with them at all.
spam, can't live without it
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Old 04-26-2011, 01:51 AM   #8
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Join Date: 06-11-09
Location: Plano, TX

Originally Posted by mbshop View Post
i can't get weber to do anything. not happy with them at all.

Details? I've dealt with Weber customer service on 3 separate occasions and have always had great customer service. They seem to go beyond what's required to ensure the customer is happy.
Weber Performer / Weber Genesis S-320 / 22.5" WSM / XL BGE
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Old 04-26-2011, 02:01 AM   #9
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Agreed. Awesome CS. Say hi to Janice if she takes your call!
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