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| Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, equipment and outdoor cookin' . ** Other cooking techniques are welcomed for when your cookin' in the kitchen. Post your hints, tips, tricks & techniques, success, failures, but stay on topic and watch for that hijacking. |
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01-10-2011, 07:08 PM
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#1 |
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is Blowin Smoke!
Join Date: 08-13-08
Location: San Antonio TX
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Weber Customer Service
I've never called Weber customer service before. Just thought I'd post this in case anyone is having issues with their Weber products. I have a Baby Q which is my go to grill for quick weeknight meals. (great grill btw) and it just seemed it wasn't getting hot enough like it used to. Turns out its a bad regulator. I called 1-800-446-1071 and in less than 5 minutes had my grill registered for me and was told a new valve and regulator would be at my house in 5-10 business days. It was still under the 2 year warranty. If you have any problems with your Webers call in and have your serial # handy and they'll take care of you.
 Just FYI
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22.5 OTG, 18.5 SJP (modded), 14.5 SJS, Weber Q 100, TX Longhorn Camper grill TL 21 [URL="http://www.elcapoteranch.com"]www.elcapoteranch.com[/URL] [URL="http://www.bbq-brethren.com/forum/group.php?groupid=39"]ZERO[/URL] Club Member (2) Creator of: "The Great Chicken Sammich Debacle of 2010" |
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01-10-2011, 07:13 PM
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#2 |
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Babbling Farker
Join Date: 02-28-10
Location: North Potomac, MD
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Cool!
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Graduate: Jack's Old South BBQ School, Smokin Triggers BBQ School, Paul Kirk BBQ School |
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01-10-2011, 07:16 PM
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#3 |
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Babbling Farker
Join Date: 02-02-08
Location: Westfield,Ma.
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That's not an unusual story about there service. There great.
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01-10-2011, 07:20 PM
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#4 |
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Full Fledged Farker
  Join Date: 12-08-10
Location: Maryville Tn
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+1 service is outstanding!!!!!
Jim
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BUBBA KEG CONVECTION GRILL (2) CHAR-GRILLER AKORN WEBER GENESIS E 310 SS WEBER PERFORMER WEBER SMOKEY JOE SMOKINTEX PRO 1400 (2) BBQ GURU [COLOR=red]RED[/COLOR][COLOR=black] THERAPEN[/COLOR] PIT-MASTER IQ 110 |
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01-10-2011, 07:33 PM
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#5 |
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is One Chatty Farker
Join Date: 03-22-09
Location: Fredericton N.B. Canada
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Yes I have had the same experiences from them.They even sent the wrong parts once and didn't want them back.
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MILLSY AND I AM A MEATATARIAN |
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01-10-2011, 07:49 PM
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#6 |
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is one Smokin' Farker
Join Date: 01-21-10
Location: Denver, NC
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I won't recomend anything but Weber for a grill, because of their cust serv and you can get parts from years back.
I have a Perfect Flame charcoal grill thats 2 years old and can't even get a charcoal tray for it. I burned thru it using lump since it was so thin. I'm gonna fab one and give it to my son. I was told the grill is no longer produced so no parts available, sorry!!!!!!
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[B][COLOR=black]Bill[/COLOR][/B] [COLOR=black][COLOR=red][B]Red[/B][/COLOR] [/COLOR]Performer 1993 Green Performer 1998 22.5 OTG 22.5 OTS UDS Mini WSM Super Fast [COLOR=red][B]Red[/B][/COLOR] Thermapen :thumb: [B]Got butt ? Smoke it !![/B] |
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01-10-2011, 08:34 PM
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#7 |
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Babbling Farker
Join Date: 05-07-09
Location: Draper Utah
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yeah weber is pretty good. But i tried to get replacement vents for my OTG and i asked for 3 of the top vents and they said NO! They said i could only order one vent. Very interesting i said because i was paying for the items. Im wondering if it was stocking and availability issues. Thats been my only problem.
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http://grillofmydreams.blogspot.com http://thebreadjournal.blogspot.com |
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01-10-2011, 08:40 PM
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#8 |
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Babbling Farker
Join Date: 02-28-10
Location: North Potomac, MD
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Webers are great cookers. Love the 2 I have.
But let's be honest: they don't make a cooker at the level of Stumps or BWS. Still, wouldn't give up my 2 kettles.
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Graduate: Jack's Old South BBQ School, Smokin Triggers BBQ School, Paul Kirk BBQ School |
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