Maverick Industries -- YOU ROCK!!!

Enkidu · 02-01-2013, 06:15 PM

I just got my replacement food probe today from Maverick free of charge despite the fact that it failed after the expiration of the 90-day warranty. No hassle, no fight, heck... I didn't even need to ask for them to do it... I had actually called to order a new one and they just offered to send me a new one for free.

I'll tell you what... I have no qualms now about buying a second Maverick ET-732!

IamMadMan · 02-01-2013, 06:22 PM

Glad to see someone still stands behind their products ...

cb4004 · 02-01-2013, 09:01 PM

I just had my second smoker probe start failing on mine, like you experienced they sent me a replacement when my first one went no questions asked, we’ll see how the second one goes. I've only had mine for a month 4-5 cooks, not abusing the probes at all actually being careful with them. Think it just hit a bad production run... i don't know, I just want something reliable. Maybe at this price point I’m asking too much.

Quote:

Originally Posted by Enkidu

I just got my replacement food probe today from Maverick free of charge despite the fact that it failed after the expiration of the 90-day warranty. No hassle, no fight, heck... I didn't even need to ask for them to do it... I had actually called to order a new one and they just offered to send me a new one for free.

I'll tell you what... I have no qualms now about buying a second Maverick ET-732!

Fireburd · 02-01-2013, 09:13 PM

What was going on with the probes? Reading high, low, or not reading at all?

Enkidu · 02-01-2013, 09:54 PM

I feel you cb... my food probe died mid cook a few weeks back and I took really good care of it and have only had it since July. That said, despite the probe being past the 90-day warranty period, Maverick replaced it immediately upon my calling them. I called them on the afternoon of the 28th and my probe arrived today. That is pretty good customer service if you asked me.

BBQdisciple · 02-02-2013, 01:54 AM

I've posted a couple different times in this forum, but I burned a probe out on an ET 73 ( they only go up to 400), and called Maverick and told the lady what happened and she just asked for my address and sent me out a new one, had it in 5 days.

Been using the same gear dependably for over a year now, I used to be lucky if a digital system lasted more than 10 cooks.

Great company I will always look their way first when making a purchase.

PatAttack · 02-02-2013, 03:20 AM

Quote:

Originally Posted by Enkidu

I just got my replacement food probe today from Maverick free of charge despite the fact that it failed after the expiration of the 90-day warranty. No hassle, no fight, heck... I didn't even need to ask for them to do it... I had actually called to order a new one and they just offered to send me a new one for free.

I'll tell you what... I have no qualms now about buying a second Maverick ET-732!

Good on ya', LA! Hope this one works!

PatAttack · 02-02-2013, 03:22 AM

Quote:

Originally Posted by BBQdisciple

I've posted a couple different times in this forum, but I burned a probe out on an ET 73 ( they only go up to 400), and called Maverick and told the lady what happened and she just asked for my address and sent me out a new one, had it in 5 days.

Been using the same gear dependably for over a year now, I used to be lucky if a digital system lasted more than 10 cooks.

Great company I will always look their way first when making a purchase.

Brother, step yourself up to the 732. You'll never go back. And, you'll throw that '73 away that's been pissing you off!!

Happy Hapgood · 02-02-2013, 07:34 PM

My 732 is a Might Thang! Glad to hear of good CS!

02-01-2013, 06:15 PM	#1
Enkidu Take a breath! Join Date: 06-12-12 Location: Los Angeles	Maverick Industries -- YOU ROCK!!! I just got my replacement food probe today from Maverick free of charge despite the fact that it failed after the expiration of the 90-day warranty. No hassle, no fight, heck... I didn't even need to ask for them to do it... I had actually called to order a new one and they just offered to send me a new one for free. I'll tell you what... I have no qualms now about buying a second Maverick ET-732! __________________ 22" OTG; 22" Performer; mini-WSM; Brinkmann gasser; UDS (on the way); Maverick ET-732

02-01-2013, 09:13 PM	#4
Fireburd Knows what a fatty is. Join Date: 12-06-12 Location: Mt Holly, NJ	What was going on with the probes? Reading high, low, or not reading at all? __________________ BWS G2 Party w/custom cart, Thermapen (does yours have flames.......mine does so be jealous)

02-01-2013, 09:54 PM	#5
Enkidu Take a breath! Join Date: 06-12-12 Location: Los Angeles	I feel you cb... my food probe died mid cook a few weeks back and I took really good care of it and have only had it since July. That said, despite the probe being past the 90-day warranty period, Maverick replaced it immediately upon my calling them. I called them on the afternoon of the 28th and my probe arrived today. That is pretty good customer service if you asked me. __________________ 22" OTG; 22" Performer; mini-WSM; Brinkmann gasser; UDS (on the way); Maverick ET-732

02-02-2013, 07:34 PM	#9
Happy Hapgood somebody shut me the fark up. Join Date: 03-17-12 Location: Shreveport, Louisiana Name/Nickname : Mike	My 732 is a Might Thang! Glad to hear of good CS! __________________ Cooking Equipment: Weber WSM, Weber GA, Weber Spirit E-310, Weber 22" OTG Charbroil Oilless Turkey Fryer Wife LuzziAnn 1956 model. Ink Bird IBBQ 4T Wi-Fi Temp Monitor, Superfast LSU Purple Thermapen & ThermaPop, Party Q Ink Bird Sous Vide, HF Flame Thower My Motto these days is "Low Stress, Low Drag". The Artist Formally Known as Toast

02-01-2013, 06:22 PM	#2
IamMadMan somebody shut me the fark up. Join Date: 07-30-11 Location: Pemberton, New Jersey	Glad to see someone still stands behind their products ...

02-02-2013, 01:54 AM	#6
BBQdisciple Full Fledged Farker Join Date: 01-24-13 Location: Virginia Beach, VA	I've posted a couple different times in this forum, but I burned a probe out on an ET 73 ( they only go up to 400), and called Maverick and told the lady what happened and she just asked for my address and sent me out a new one, had it in 5 days. Been using the same gear dependably for over a year now, I used to be lucky if a digital system lasted more than 10 cooks. Great company I will always look their way first when making a purchase.