KCBS + Restaurant Depot = No admittance - Page 2

TEC · 01-31-2013, 02:36 PM

Quote:

Originally Posted by gtr

I went in a month or so ago with the coupon from the website and my KCBS card and was told it was a no-go - there was no longer a deal with RD and KCBS. She let me in anyway, probably because I'm so hot.

This took place after it was announced that things were square with KCBS and RD btw - she put in the code and everything, and got the message that the day pass deal was no longer in place. Does this mean RD needs to update its info with KCBS or does KCBS need to update its info with RD?

I'm glad see that I am not the only one experiencing issues.

Jason TQ · 01-31-2013, 02:42 PM

Quote:

Originally Posted by TEC

I saw a thread a while ago that stated things were square again with KCBS members getting day passes at Restaurant Depot. So myself and my KCBS member holding buddy went tromping up to Restaurant Depot here in Atlanta this morning and we were told flatly that we would not be admitted. The lady behind the counter even showed us a hand written note on her computer monitor stating that no day passes were to be given to anyone. When I told her that their national marketing director issued a statement back in November saying that KCBS members were eligible for day passes she told us that her, nor her manager knew nothing about it.

So what is the deal with KCBS and Restaurant Depot?

Are you going to the one downtown or Norcross??

I literally was at the Norcross one about an hour ago and I put my card on the counter as I always do, she picked it up, did something on the computer that looks like looking up a code, took out the little piece of paper and wrote the code down and said "have a nice day". Didn't flinch for a second.

annalada · 01-31-2013, 02:49 PM

I just spoke with the manager of our Atlanta store and he said you are more than welcomed to shop in the store (which you are.. there and any of our stores if you show your KCBS membership card). I am very sorry for the trouble. If it ever happens again, please ask to speak to the store manager.

-Anna Lada
Restaurant Depot Marketing

Goddahavit · 01-31-2013, 02:59 PM

Quote:

Originally Posted by bander7003

I have to admit that I cheated...

I occassionally had trouble with the KCBS card so I filed for a tradename for a catering business and got my own card. Worked like a charm ever since.

Did they say it was only good monthly? As in if i didnt use it in a month i needed to reapply?
I took my tax id and got a card and all, and thats what they told me, i dont often drive the 1-1.5 hours to get there, only when im in a pinch for briskets.

Havent been back since... Seems a way to not sell product.

John Bowen · 01-31-2013, 03:07 PM

I went to the one in Memphis one week ago and used my KCBS coupon with my membership card - they let me right in and did not do anything on the computer but gave me a hand written day pass – like Mr. gtr I am sure it was because I too am hot!

chingador · 01-31-2013, 03:26 PM

I just grabbed the tax exempt form from the company I work for and my business card and headed down there. Told them that we do a lot of entertaining clients (we are no way related to the restaurant biz) and needed an account. I also told them that I was in a purchasing position (technically I am since I am the GM). They had no problem with that and I got my membership.

To be honest, after shopping there a couple of times, I don't see a huge amount of value in shopping there. I have not seen the meat quality to be better than what I can get at Sams or Costco. Everything is in such large putups, that it doesn't work for me. Everything is in bulk and I just don't need all of that. I honestly do not see any cost savings over Sams or Costco.

That said, it is cool to walk through there anyway, so I will be there tomorrow morning seeing if there is anything there that I cannot live without. I was planning on buying a large pack of ribs there, but I just read that loin back and St Louis ribs are on sale at HEB for under $2/lb, so we will see what's up.

TEC · 01-31-2013, 03:52 PM

Quote:

Originally Posted by fnbish

Are you going to the one downtown or Norcross??

I literally was at the Norcross one about an hour ago and I put my card on the counter as I always do, she picked it up, did something on the computer that looks like looking up a code, took out the little piece of paper and wrote the code down and said "have a nice day". Didn't flinch for a second.

I was at the downtown Atlanta store off of Ellensworth Industrial.

TEC · 01-31-2013, 03:53 PM

Quote:

Originally Posted by annalada

I just spoke with the manager of our Atlanta store and he said you are more than welcomed to shop in the store (which you are.. there and any of our stores if you show your KCBS membership card). I am very sorry for the trouble. If it ever happens again, please ask to speak to the store manager.

-Anna Lada
Restaurant Depot Marketing

THANK YOU!

I'm going to get my own membership and avoid the trouble.

posey's_pork_pit · 01-31-2013, 04:46 PM

Quote:

Originally Posted by fnbish

Are you going to the one downtown or Norcross??

I literally was at the Norcross one about an hour ago and I put my card on the counter as I always do, she picked it up, did something on the computer that looks like looking up a code, took out the little piece of paper and wrote the code down and said "have a nice day". Didn't flinch for a second.

+1

Norcross NEVER has given me trouble. In fact, they let me keep the day pass which is getting a bit ragged but will hopefully last until Poobah gives me my BBQBrethren card.

Teamfour · 01-31-2013, 05:45 PM

Last year I was given a hand written day pass after showing my kcbs card. I always get the pass back at checkout and have used it numerous times.

accuseal · 01-31-2013, 06:39 PM

I went a few weeks ago. No problems.

Sent from my SCH-I905 using Tapatalk HD

chriscw81 · 01-31-2013, 07:50 PM

sorry to hear about your bad luck. they were wrong, though. it IS still active....

01-31-2013, 03:26 PM	#21
chingador is One Chatty Farker Join Date: 10-18-06 Location: Houston, TX	I just grabbed the tax exempt form from the company I work for and my business card and headed down there. Told them that we do a lot of entertaining clients (we are no way related to the restaurant biz) and needed an account. I also told them that I was in a purchasing position (technically I am since I am the GM). They had no problem with that and I got my membership. To be honest, after shopping there a couple of times, I don't see a huge amount of value in shopping there. I have not seen the meat quality to be better than what I can get at Sams or Costco. Everything is in such large putups, that it doesn't work for me. Everything is in bulk and I just don't need all of that. I honestly do not see any cost savings over Sams or Costco. That said, it is cool to walk through there anyway, so I will be there tomorrow morning seeing if there is anything there that I cannot live without. I was planning on buying a large pack of ribs there, but I just read that loin back and St Louis ribs are on sale at HEB for under $2/lb, so we will see what's up. __________________ ______________________________________________ Rec Tec 590 Stampede, Primo Oval XL, Weber 26" Kettle with Gabby Grills Santa Maria attachment. Lonestargrillz 42" pellet grill on order.

01-31-2013, 05:45 PM	#25
Teamfour is Blowin Smoke! Join Date: 07-13-12 Location: Sterling, VA	Last year I was given a hand written day pass after showing my kcbs card. I always get the pass back at checkout and have used it numerous times. __________________ BWS Party \|UDS\|Maverick ET-73 \|Maverick ET-732 \|Super Fast [COLOR=DarkOrange]Orange[/COLOR] Thermapen \| BBQ Guru DigiQ \|Two 100 QT crawfish boiling rigs \| LEM Meat Grinder \| Grizzly Sausage Stuffer Smokin-n-Style BBQ Team - Pitmaster Lagniappe Chili Team - Head Cook KCBS CBJ

01-31-2013, 06:39 PM	#26
accuseal On the road to being a farker Join Date: 08-17-11 Location: Strongsville, Ohio	I went a few weeks ago. No problems. Sent from my SCH-I905 using Tapatalk HD __________________ [SIZE=3][FONT=Impact][COLOR=red]RUB-A-RIB-RIB BBQ[/COLOR][/FONT][/SIZE] Two Modified WSM 22, iQue 110, CyberQ, Traeger Texas, Smokey Joe, Weber Gasser CBJ

01-31-2013, 07:50 PM	#27
chriscw81 is One Chatty Farker Join Date: 07-01-12 Location: Fredericksburg, VA	sorry to hear about your bad luck. they were wrong, though. it IS still active.... __________________ [B][I][COLOR=black]A Texan transplant[/COLOR][/I][/B] [B][SIZE=1][COLOR=black]UDS \| [COLOR=blue]Blue[/COLOR] Weber Performer Platinum \| Chargriller Akorn \| 22.5 Weber OTG \| WSJ Gold \| Mini WSM \| Maverick ET-73 \| [COLOR=blue]Blue [/COLOR][COLOR=black]Thermapen \| Maverick PT-100 \|[/COLOR] Gasser(charcoal chimney starter)[/COLOR][/SIZE][/B]

01-31-2013, 02:49 PM	#18
annalada Found some matches. Join Date: 11-07-12 Location: Chicago, IL	I just spoke with the manager of our Atlanta store and he said you are more than welcomed to shop in the store (which you are.. there and any of our stores if you show your KCBS membership card). I am very sorry for the trouble. If it ever happens again, please ask to speak to the store manager. -Anna Lada Restaurant Depot Marketing

01-31-2013, 03:07 PM	#20
John Bowen is Blowin Smoke! Join Date: 01-09-13 Location: Tupelo, MS	I went to the one in Memphis one week ago and used my KCBS coupon with my membership card - they let me right in and did not do anything on the computer but gave me a hand written day pass – like Mr. gtr I am sure it was because I too am hot!