BGE Help

BBQ_MAFIA · 06-14-2014, 09:08 PM

Does anyone know if the Plate Setter for the XL Big Green Egg is covered under their guarantee?
A week or so ago I seared two large steaks on my Egg and then took them off the grate, put in the Plate Setter and finished off the steaks indirectly. When the steaks were done I took them off and closed the egg along with the vents and replaced the daisy wheel with the ceramic cap. Today I planned to cook a few chops so when I uncovered my Egg and found my Plate Setter Split in half.
Nobody has touched the Egg and it has not been exposed to any crazy weather.

To top it all off I just bought a Pizza stone for the XL and now can't use it.

I plan to call the mother ship on Monday but first wanted to check in here and get your thoughts.

Thanks in advance for your feed back.

Dizzy810 · 06-14-2014, 09:34 PM

The plate setter has a 3 year warranty instead of the lifetime on the egg. They gave me another one last year after mine developed a hairline crack through it. The new one is staying in the box until the old one finally breaks.

CT-Mike · 06-14-2014, 10:17 PM

What Dizzy said. The Egg itself, firebox, and fire ring have the lifetime warranty. Platesetter and pizza stone are 3 years.

martyleach · 06-14-2014, 11:49 PM

Covered.

camben · 06-15-2014, 08:28 AM

I have to admit. I thought the BGE would be a little more durable than what I'm reading about. I'm on a few other forums and it seems like it's happening a lot to people also,myself included. I bought mine off of CL at a REALLY great price so I really don't give a rip if it falls apart. I've had mine now for 3-4 years and love it and use it all the time. I understand that if you buy it new it comes with a warranty but I wouldn't want the hassle of dealing with corporate and having my egg out of service.

K80Shooter · 06-15-2014, 08:59 AM

I also have the XL Egg, my plate setter has had a crack about half way across it and has for the last several years. Does not hurt a thing and don't seem to be getting worse. Get it replaced and don't sweat it.

cmcadams · 06-15-2014, 11:23 AM

Camben, the problem as I've seen it is with the XL (and XXL may be worse), but it typically just needs care in handling. The XL is enough bigger that the platesetter probably is stressed in ways that make it more difficult to keep intact. Just my opinion, though.

R2Egg2Q · 06-15-2014, 03:26 PM

As stated above, 3 yr warranty on the platesetter (a.k.a convEGGtor). You can find the warranty details here: http://www.biggreenegg.com/support/warranty/

06-14-2014, 09:08 PM	#1
BBQ_MAFIA somebody shut me the fark up. Join Date: 07-10-05 Location: NORTH BERGEN, NEW JERSEY	BGE Help Does anyone know if the Plate Setter for the XL Big Green Egg is covered under their guarantee? A week or so ago I seared two large steaks on my Egg and then took them off the grate, put in the Plate Setter and finished off the steaks indirectly. When the steaks were done I took them off and closed the egg along with the vents and replaced the daisy wheel with the ceramic cap. Today I planned to cook a few chops so when I uncovered my Egg and found my Plate Setter Split in half. Nobody has touched the Egg and it has not been exposed to any crazy weather. To top it all off I just bought a Pizza stone for the XL and now can't use it. I plan to call the mother ship on Monday but first wanted to check in here and get your thoughts. Thanks in advance for your feed back. __________________ Guido Lang 60 Lang 84 Deluxe Warmer with Chargrill Large Spicewine Large BGE XL - BGE Med. BGE ( Bought it for my son Vincenzo) Brinkman Snp Brinkman ECB GOSM Weber Kettle Kenmore Elite Gasser Camp Chef Outdoor Stove Blackstone Pizza Oven Blackstone 36" Griddle 1-Banjo

06-14-2014, 09:34 PM	#2
Dizzy810 Got Wood. Join Date: 05-05-14 Location: DFW	The plate setter has a 3 year warranty instead of the lifetime on the egg. They gave me another one last year after mine developed a hairline crack through it. The new one is staying in the box until the old one finally breaks. __________________ Yoder Kingman Competition (coming soon), Big Green Egg - XL, Delta Heat 36"

06-14-2014, 10:17 PM	#3
CT-Mike is one Smokin' Farker Join Date: 01-11-14 Location: SE CT	What Dizzy said. The Egg itself, firebox, and fire ring have the lifetime warranty. Platesetter and pizza stone are 3 years. __________________ MMBGE/Large BGE/XL BGE/SF 30x80 - "Ol' Mortimer" [url]www.facebook.com/goindeepbbq[/url]

06-14-2014, 11:49 PM	#4
martyleach Quintessential Chatty Farker Join Date: 12-17-10 Location: Pleasanton, Ca	Covered. __________________ XL BGE, Kamado Joe Jr, Santa Maria pit, 26" Weber custom performer, MAK One Star pellet cooker, 14.5" WSM, Jumbo Joe, WGA, Arte Flame griddle insert for the 26" Weber. Custom wooden handles for BBQ's made by Marty Leach (oh, that's me) [url]http://www.amlwoodart.com[/url]

06-15-2014, 08:28 AM	#5
camben Knows what a fatty is. Join Date: 06-30-12 Location: Spring Grove, PA	I have to admit. I thought the BGE would be a little more durable than what I'm reading about. I'm on a few other forums and it seems like it's happening a lot to people also,myself included. I bought mine off of CL at a REALLY great price so I really don't give a rip if it falls apart. I've had mine now for 3-4 years and love it and use it all the time. I understand that if you buy it new it comes with a warranty but I wouldn't want the hassle of dealing with corporate and having my egg out of service. __________________ L BGE w/ BBQ GURU Party Q, Weber OTG w/smokenator, Weber Smokey Joe Platinum, Big Chief electric smoker, Thermapen, Maverick ET-732.

06-15-2014, 08:59 AM	#6
K80Shooter Full Fledged Farker Join Date: 10-20-12 Location: Hartwell, GA	I also have the XL Egg, my plate setter has had a crack about half way across it and has for the last several years. Does not hurt a thing and don't seem to be getting worse. Get it replaced and don't sweat it. __________________ X-Large Big Green Egg-Hatched 12-15-2011, Custom Assassin 28 In Cayenne Red Pearl 9-12-2015

06-15-2014, 11:23 AM	#7
cmcadams Quintessential Chatty Farker Join Date: 02-15-06 Location: Waynesville, Ohio	Camben, the problem as I've seen it is with the XL (and XXL may be worse), but it typically just needs care in handling. The XL is enough bigger that the platesetter probably is stressed in ways that make it more difficult to keep intact. Just my opinion, though. __________________ Curt McAdams Livefire Blog Livefire Whisky CBJ, some comps, a few awards, Certified Artisan Steak Taster. XL Big Green Egg, Bubba Keg Convection Grill, Weber Kettle, Charbroil Infrared and mad livefire cooking skillz! :)

06-15-2014, 03:26 PM	#8
R2Egg2Q is Blowin Smoke! Join Date: 08-15-10 Location: Pleasanton, CA	As stated above, 3 yr warranty on the platesetter (a.k.a convEGGtor). You can find the warranty details here: http://www.biggreenegg.com/support/warranty/ __________________ -John BGEs: XL, Large, Small, Mini, Shirley Fabrication 24x36 Patio, Humphrey's Weekender, MAK 1-Star General, Karubecue C-60, Hasty Bake Gourmet, Santa Maria Grill, Webers: 14" WSM, 22.5" OTG, 22.5" Kettle Premium, WGA, Summit S-620 NG; custom BGE & Weber handles by brethren martyleach [U][URL="http://www.bbq-brethren.com/forum/forumdisplay.php?f=86"]CLICK HERE to join us in a BBQ Brethren Throwdown![/URL][/U]