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| Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, equipment and outdoor cookin' . ** Other cooking techniques are welcomed for when your cookin' in the kitchen. Post your hints, tips, tricks & techniques, success, failures, but stay on topic and watch for that hijacking. |
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03-25-2020, 12:12 PM
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#1 |
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is one Smokin' Farker
Join Date: 10-19-15
Location: City, MN
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Camp Chef attaboy!/attagirl!
My first smoker was a Camp Chef 24" Smoke Vault, bought used. I had some troubles with it and ended up calling CC, who sent me a new LP burner at no charge. For a guy who wasn't the original purchaser.
Like in most cases, the first thing you buy just teaches you what you really wanted, so next I bought a SmokePro DLX 24 Pellet Grill. It worked like a dream and had several features that Traeger doesn't have, like a fire cup cleanout without taking the grill apart. I have been lusting over their Sear Box accessory but at north of $200 I didn't buy. Last week CraigsList gave me a brand new sear box for $100. Pretty good. So ... getting to the point here, the Sear Box kit included an LP bottle handing bracket, one of two styles that CC makes. The wrong one, of course. So I just got off the phone with CC and the nice lady is sending me, for free, the other bracket despite knowing that I am not the original purchaser of the product. Attagirl! Camp Chef definitely has the right attitude on customer support. |
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| Thanks from: ---> |
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03-25-2020, 01:21 PM
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#2 |
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is Blowin Smoke!
Join Date: 06-20-14
Location: Driftwood, Texas
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Great customer service
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03-25-2020, 01:41 PM
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#3 |
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Babbling Farker
Join Date: 06-29-12
Location: Litchfield County, CT
Name/Nickname : Pete
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That's impressive CS!
__________________
hopelessly, helplessly, happily addicted to a shipload of Webers |
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03-25-2020, 01:46 PM
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#4 |
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Quintessential Chatty Farker
  Join Date: 06-08-12
Location: Columbia, TN
Name/Nickname : Robb
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Love it!!! I have a 6 burner CS griddle that sees a TON of use. Great products!
__________________
MAK 3 Star — Camp Chef FTG 900 — 26.75 Weber kettle — Weber Q3200 Follower of Jesus, Husband of 1, Father of 9, Lover of people "Ya don't win friends with salad!" Come follow my adventures on Instagram: @rwaltersbbq |
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03-25-2020, 02:30 PM
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#5 |
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is Blowin Smoke!
Join Date: 04-13-12
Location: On Lake Michigan
Name/Nickname : ...
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I have a few pieces of their cast iron. Good quality and a little bit cheaper than Lodge.
__________________
Humphrey Battle Box | WSM | Grilla Chimp | Weber Q1200 |
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03-25-2020, 02:39 PM
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#6 |
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Full Fledged Farker
Join Date: 03-28-13
Location: NorCal
Name/Nickname : RemoGaggi
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When I had my 4-burner CC griddle, I had to make a couple of warranty calls as the welds on the pins for the shelf kept breaking. The CS was always great.
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Mak 1, PKGO, Akorn Jr., Gabbys 22"w/ Weber SS Performer, Blackstone 22" & Pizza Oven. |
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03-25-2020, 03:55 PM
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#7 |
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somebody shut me the fark up.
 
Join Date: 07-16-16
Location: Johns Creek, Ga.
Name/Nickname : Ron
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I never get tired of hearing good customer service stories. Way to go, Camp Chef!
__________________
Ron Join us for the South East Bash in Lebanon, Tn. May 4, 2024 (https://docs.google.com/spreadsheets...usp=drivesdk)] Bash planning thread here https://www.bbq-brethren.com/forum/s...d.php?t=305951 |
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03-26-2020, 08:46 AM
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#8 |
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Quintessential Chatty Farker
Join Date: 04-21-06
Location: Lake Ponderosa-Montezuma, IA
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It's just as important to share great CS stories as opposed to just the poor ones.
Thanks. Ed
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Designer of a custom drum smoker Customized Aussie gas passer Turkey fryer Extremely seasoned hand hammered Wok Pit Boss-HART BURN Competition BBQ Team KCBS certified judge And Your not the boss of me either!! |
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03-26-2020, 08:57 AM
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#9 |
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somebody shut me the fark up.
  
Join Date: 02-07-08
Location: Framingham, MA
Name/Nickname : George
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Some companies realize how much good customer service means
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Large BIG Green EGG- Hatched 8/17/09 Backwoods Extented Party- sold Weber Genesis Gasser Mid Atlantic BBQ Association KCBS Back Porch BBQ Competition BBQ Team Proud Member of the Zero Club  When all else fails ask yourself WWGALD |
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03-26-2020, 09:07 AM
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#10 | |
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is one Smokin' Farker
Join Date: 10-19-15
Location: City, MN
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Quote:
IMO the internet has substantially increased the quality of customer service across the board but in a lot of ways it is also cruelly unfair to vendors, since it is the unhappy and often unreasonable customers whose screaming rants seem to be in the majority. |
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