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Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, equipment and outdoor cookin' . ** Other cooking techniques are welcomed for when your cookin' in the kitchen. Post your hints, tips, tricks & techniques, success, failures, but stay on topic and watch for that hijacking. |
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01-31-2013, 10:12 PM | #1 |
somebody shut me the fark up.
Join Date: 01-16-13
Location: USA
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customer service Pit Barrel Cooker Co
My new PBC arrived today. A dent occurred in shipping. I took photos of the packaging and dent and emailed them to the company. Tonight the owner, Mr. Noah Glanville called, and advises "we will do whatever you want to make you happy and this right as we value our customers". Boys and Girls- the PBC and the company are the real deal.
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Tiernan SOB34, Primo Oval XL, Oklahoma Joe's Bronco, Oklahoma Joe's Highland, Pit Boss Austin XL, Pit Boss Table Top |
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01-31-2013, 10:22 PM | #3 |
is One Chatty Farker
Join Date: 10-29-11
Location: Chicagoland
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Potential options:
-ask for a new one and sell/gift one or keep both -ask for a partial/full refund -send the old one back and a smaller discount (for your troubles) I would be more than satisfied with any one of these options. A partial refund is the most fair/reasonable/doable one for both sides IMO (unless you really do want a brand new pretty one, but you're gonna get it dirty anyway).
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Weber One Touch Gold 2001 Weber Genesis that is no longer used since the OTG |
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01-31-2013, 10:26 PM | #4 |
somebody shut me the fark up.
Join Date: 10-27-06
Location: Bothell WA
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cover the dent with a Brethren sticker
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Brian - Left Hand Smoke BBQ PNWBA 2010 Team of the Year BGE's/WSM's/Pellet Pro WSM/BWS Gater/BDS Clones/Cookshack 008/Weber Performer w EZ-Que/Cajun Bandit/Rib-O-Lator Test Pilot/La Caja China/BBQ Guru/Weber 1000 RK Drum Coffee Roaster Follow Left Hand Smoke on Facebook!http://www.facebook.com/pages/Left-H...462391?sk=wall KCBS CBJ/PNWBA CBJ www.pnwba.com |
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01-31-2013, 10:29 PM | #5 |
Watching over us.
Join Date: 12-27-05
Location: Mid Michigan
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FYI Mr. Glanville is a member here now. I think it is a bad thing to possibly try and take advantage of him if I understand your post correctly Mr. Trumpstylz. I am speaking as a member here and not a moderator. Please remember he is selling his product at a discount rate around $100 dollars to us all. He too has to feed his family and make enough to keep his business open. I am thrilled he is willing to make ammends.
Fair is fair IMHO.
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"You have never really lived until you have done something for someone who can never repay you." "I wish my mind could forget what my eyes have seen. :shocked:" "Heavily medicated for your protection. :doh:" Klose Mobile Pit Klose Owners Reccomended Pit Cookshack Smokette Gasser Little Chief Smoker Large BGE Gifted to me my Pit Barrel Smoker :mrgreen::clap:[URL="http://www.bbq-brethren.com//www.pinterest.com/pin/create/extension/"][/URL] |
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01-31-2013, 10:36 PM | #6 | |
is One Chatty Farker
Join Date: 10-29-11
Location: Chicagoland
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Quote:
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Weber One Touch Gold 2001 Weber Genesis that is no longer used since the OTG Last edited by Trumpstylz; 01-31-2013 at 11:18 PM.. |
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01-31-2013, 10:51 PM | #7 |
Quintessential Chatty Farker
Join Date: 10-06-10
Location: Austin, TX
Name/Nickname : Roger
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Is a dent going to affect the way it works? Most likely not. I'd hate on fed ex and enjoy the cooker.
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22.5" WSM nicknamed Fuel Hog! Rescued 22.5" OTS. 18.5" OTS. SJS Mini-WSM. Building UDS ver 2.0. HEB briqs (rebranded Royal Oak). Pecan/Hickory/Cherry/Apple/Peach woods. 2016 Fuji Absolute 2.0 LE (for burning off all the great BBQ) |
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01-31-2013, 10:58 PM | #8 | |
is one Smokin' Farker
Join Date: 11-26-12
Location: Saint Louis MO
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Agreed!! Shipping anything nowadays is all about the speed at the expense of care..
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That's top notch!
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18" OTS, 22" OTG, SJ Silver, Cimarron Offset, Coleman Bullet, PBC, UDS, QMaster ATC |
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01-31-2013, 11:00 PM | #9 |
is One Chatty Farker
Join Date: 01-13-10
Location: Houston, TX
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Sounds like the PBC guys are stand-up folks.
Weber does this sort of thing alot and we love their customer service - I bought a side table for a kettle from a pool/patio type of store and the attachment hardware was missing. Called Weber for the missing parts, but they said they couldn't ship out just the parts - they sent me a whole new table!
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02-01-2013, 04:35 AM | #11 |
Full Fledged Farker
Join Date: 09-04-12
Location: Boca Raton, Fl
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I would personally request a new one. Discount or not, you didn't buy a scratch and dent model you bought a new one. For me, it's one thing if I create the dent but ive ignored issues in the past and inevitably i always get a Frustrated,every time I see it.
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02-01-2013, 05:25 AM | #12 |
is one Smokin' Farker
Join Date: 11-22-12
Location: Boston
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Can you post a pic of the damaged box and cooker? Also let us know if you signed for the damage when you received. Then I want to have a look at fed ex grounds claim policy.
Seems that it was damaged in transportation while in fed exs custody and control. |
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02-01-2013, 06:26 AM | #13 |
somebody shut me the fark up.
Join Date: 01-16-13
Location: USA
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All valid points, and I truly appreciate everyones input. I did the ultimate test earlier. I shined a powerful Streamlight flashlight on the dent. No light going into the barrel, no light coming out. Is the dent ugly, yes. Is the powder coat fractured and going to rust, I dont know.Is it worth the "life's energy" to pack and ship at both ends of the product line. To some, maybe. To some definitely. Mr. Glannville stated he would make a note and warranty this location for a period of "if at anytime in the future". That's a long time when you're almost 55 years old. Here is my decision. I am going to buy a 12 pack of Negro Modelo (I'm not the most interesting man in the world) some meat and build a fire in this new machine. Thanks again everyone for you're input. They are all valid points.
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Tiernan SOB34, Primo Oval XL, Oklahoma Joe's Bronco, Oklahoma Joe's Highland, Pit Boss Austin XL, Pit Boss Table Top |
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02-01-2013, 06:41 AM | #14 |
somebody shut me the fark up.
Join Date: 01-16-13
Location: USA
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I have tried posting photos with wife's IPad and my Nokia 720 Windows operating system. phone. No go either way. We chunked our home computer and went totally mobile in our internet connectivity a couple years ago. Someday people will drive slowly by our house and gawk, stare and point and utter silently to their kiddos, " there is the house that does not own a computer". But they will also be amazed by the aroma of cherry, pecan and hickory.
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Tiernan SOB34, Primo Oval XL, Oklahoma Joe's Bronco, Oklahoma Joe's Highland, Pit Boss Austin XL, Pit Boss Table Top |
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02-01-2013, 07:04 AM | #15 | |
Moderator
Join Date: 12-09-04
Location: Wandering, but not lost
Name/Nickname : Captain Ron
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Quote:
Or... You can get the Tapatalk app and it works with this forum and you can post pictures directly from the app.
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"Ron Rico, Boss. You can call me Captain Ron..." Naked Fatties Rock! PKGo X 2/PK360/Weber Q1000/Blackstone Camping Griddle/Pit Boss Pro Series 850 |
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