Great customer Service

ricksegers · 12-22-2008, 04:14 PM

I know some members don't consider electric smokers real BBQ but I can turn out some great product on mine. I have to since community rules prohibit open flames etc. That being said I had great a customer service experience with Masterbuilt.

Some where between getting up to temp (which it did) and putting meat in, my Digital Smokehouse died. It was on the weekend and I called last Monday morning (12/15). The CSR told me what I needed to do. She emailed me a letter and I sent it all by UPS to Masterbuilt. They received it Tuesday. This morning UPS deliveres a brand new cooker minus the control unit which I took off my old one and put on the new one. Mind you, this was nearly a year out of warranty.

This customer service is so good I just had to sing their praises here.

Spydermike72 · 12-22-2008, 04:41 PM

Excellent!! That is good to hear. That kind of service is hard to find lately.

Nothing wrong with an electric smoker, as long as the food is good!!

gpalasz · 12-22-2008, 04:55 PM

Great customer service...even for an electric

sfisch · 12-22-2008, 07:07 PM

Its good to hear a good story about service, glad things worked out for you.

Scott

cheez59 · 12-22-2008, 07:21 PM

Good service is what keeps companies in business.
I have heard it more than once on here and many other places. "it's not the cooker, but the cook"

Smoke On

KuyasKitchen · 12-22-2008, 10:56 PM

Great service!

No open flames? What ... your locals hate grilling and BBQ?

12-22-2008, 04:14 PM	#1
ricksegers Full Fledged Farker Join Date: 08-11-03 Location: Island off the GA Coast	Great customer Service I know some members don't consider electric smokers real BBQ but I can turn out some great product on mine. I have to since community rules prohibit open flames etc. That being said I had great a customer service experience with Masterbuilt. Some where between getting up to temp (which it did) and putting meat in, my Digital Smokehouse died. It was on the weekend and I called last Monday morning (12/15). The CSR told me what I needed to do. She emailed me a letter and I sent it all by UPS to Masterbuilt. They received it Tuesday. This morning UPS deliveres a brand new cooker minus the control unit which I took off my old one and put on the new one. Mind you, this was nearly a year out of warranty. This customer service is so good I just had to sing their praises here. __________________ Rick Segers KCBS Certified Judge/Fl BBQ Assoc Certified Judge/MBN Judge

12-22-2008, 04:41 PM	#2
Spydermike72 Babbling Farker Join Date: 07-17-06 Location: Flushing Michigan	Excellent!! That is good to hear. That kind of service is hard to find lately. Nothing wrong with an electric smoker, as long as the food is good!! __________________ Mike Rubbed,Smoked, and Sauced BBQ Team Powered by Bar's Leak and Rislone RSSBBQ.COM Backwoods Competitor Backwoods Party Weber Performer Certified Moink Baller Past President of the Great Lakes BBQ Association For those who fought for it, freedom has a flavor the protected will never know

12-22-2008, 04:55 PM	#3
gpalasz is one Smokin' Farker Join Date: 11-01-07 Location: Okiehoma	Great customer service...even for an electric __________________ [COLOR=#ff0000][COLOR=black][I]Team[/I] [B]Diamondback Q-[/B]STUMPS SW223 :eusa_clap[/COLOR] [/COLOR][COLOR=#ff0000][B]RED[/B] [/COLOR][COLOR=black]1999 [/COLOR]Performer Total Restore Kettle 22.5 [COLOR=silver][B]OTS[/B][/COLOR] Kettle 22.5 [COLOR=blue][B]BLUE[/B][/COLOR] OTG/W rotiss Ultra Fast [COLOR=orange][B]Orange[/B][/COLOR] Thermapen CCW SP 101 357 125g

12-22-2008, 07:07 PM	#4
sfisch is One Chatty Farker Join Date: 09-05-05 Location: Holly, Michigan	Its good to hear a good story about service, glad things worked out for you. Scott __________________ Scott Rubbed, Smoked & Sauced BBQ Team Sponsored by Bars Leaks/Rislone Humphreys Battle Box Chargriller Akorn, Akorn Jr. Certified Moink Baller, CBJ# 53817

12-22-2008, 07:21 PM	#5
cheez59 Quintessential Chatty Farker Join Date: 05-29-08 Location: LaFayette, GA	Good service is what keeps companies in business. I have heard it more than once on here and many other places. "it's not the cooker, but the cook" Smoke On __________________ Lone Star Grillz mini insulated cabinet.Lonestar Grillz 20x42 offset. Broil King Baron Gasser, Vortex and Slow & Sear Plus, Weber 26" Original Premium, Weber Smoky Joe, Cajun Fryer 8-1/2 & 4 Gallon, The Big Easy oil-less fryer, BBQ Guru CyberQ Cloud, BBQ Guru DigiQ DX2, Thermoworks Smoke, Maverick XR-50

12-22-2008, 10:56 PM	#6
KuyasKitchen is one Smokin' Farker Join Date: 11-27-08 Location: Tacloban, Leyte, Philippines	Great service! No open flames? What ... your locals hate grilling and BBQ? __________________ James Kuya's Kitchen - my culinary adventures in the rural Philippines IMBAS Certified MOINK Baller Equipment: Weber Kettle, Stainless GOSM, Green Super-Fast Thermapen Equipment Wish List: Smokehouse, Backyard Brick Pit with Lechon Spit

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