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| Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, equipment and outdoor cookin' . ** Other cooking techniques are welcomed for when your cookin' in the kitchen. Post your hints, tips, tricks & techniques, success, failures, but stay on topic and watch for that hijacking. |
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06-15-2007, 09:02 PM
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#1 |
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Babbling Farker
Join Date: 05-26-07
Location: Southern California
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Brinkman Customer Service.
Has anyone had problems getting through to Brinkman Customer Service? I cant get through on their toll free or local line. I've waited along time and no one picks up. All you get is their recorded monolog. I've also tried email and have not response.
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Tom |
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06-15-2007, 09:04 PM
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#2 |
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Babbling Farker
 
Join Date: 06-15-06
Location: Middletown, DE
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I tried on a couple of occassions to contact them by phone and email. Never got a responce. I will not buy another of their products.
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Ron Pigheaded BBQ Team www.pigheadedbbq.com KCBS CBJ Stumps Stretch (Raquel) Eagles Green. 1 -22" Weber WSM, 1 - 18"Weber WSM's 2 - 22" kettles 6x12 Haulmark Trailer |
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06-15-2007, 09:06 PM
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#3 | |
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Babbling Farker
Join Date: 07-08-05
Location: Ocoee, Fl
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Quote:
You believe that Brinkman has customer service? Guess you have the tooth fairies phone number too? J/K, but it is about that bad.
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qman Para Bellum |
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06-16-2007, 07:51 PM
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#4 |
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Quintessential Chatty Farker
  
Join Date: 11-12-06
Location: Des Moines, Iowa
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I ordered 2 grates for my BSKD from Brinkman. After 4 to 5 months of run-around I cancelled the order & told them to credit my Visa account for the amount charged. The cancellation & credit took a d*mn sight less time than farkin' around with their C.S. people. Oh, yeah, when I asked them if they had gotten their shipment in yet from China or wherever(because a local BBQ dealer had his in), the good folks @ Brinkman informed me that they didn't sell parts through retail stores! I thought that the last part was really strange because I had just gotten 2 grates from a local supplier
 .Dave |
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06-16-2007, 08:00 PM
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#5 |
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Quintessential Chatty Farker
Join Date: 02-22-07
Location: Springfield, MO
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Their Cs Is A Bogus As Sears!
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my avatar swiped fatties from the plate....look how sorry he is. ________ Meat. NB Bandera with mods Weber 22 .5" x 2, 26.75" x 1 UDS x 3 KCBS CBJ Created "The Great Spam Revelation of 2011." www.bbq-brethren.com/forum/showthread.php?t=111155 |
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06-16-2007, 08:09 PM
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#6 |
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is Blowin Smoke!
Join Date: 05-31-07
Location: Shippensburg PA
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I have tried to get service out of them and your better off getting teeth pulled, warranties? service..thats funny..good luck
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