Pitmaker Customer Service

bshell7 said:

I don't think they have been at this big event since Monday when I first spoke with them on the phone. That is frustrating to chase them down.

Then you refused to check your facts... TWICE - the ones provided to you that you were wrong by members of this forum that know.

So call me a pita if you want but it's messed up.

Yes... you are probably one less PITA that they need (although I am sure they will be nice about it) during a period when dang near the whole BBQ world is lionizing them. YOUR WORDS

I have been very nice with them up to this point.

BULL CRAP. I m pretty sure a guy like you would threaten to go off to the man unfortunate enough to answer the phone when you called on Tuesday-Friday

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Pitmaster T said:

Okay, remember how you said you didn't want to be a dxck about this? I totally agree with you.

On this again... the charge that they are not at this event. You have essentially said this twice... the first time someone came in here and defended that maybe you meant "hot zone" cell wise. But apparently, you just don't believe they are there at all... so... its not about cell phones is it?


View attachment 92140
Actual Picture from the morning of Thursday the 27th... on KHOU I think... ready to go... after three days of preparation.

Now you come in and make the charge again-- after Neil and Ron showed you their damn link showing you where they were. That makes you what I thought you were in the first place... someone who wants to snap their fingers and when they don't get their way on THEIR time schedule they are going to cause trouble for a great vendor without giving them the chance to make things right.

Next you admit YOU HAVE BEEN CALLING THEM SINCE MONDAY AND YOU HAVE BEEN NICE TO THEM???? I could have sworn this was a 2 week process when I read it. I just assumed... I never dreamed you would be this way.

Lets look at PM schedule... in which the HLSSR is the pinnacle of their year. Not Christmas, not family vacation --- this show.

On Feb 20th they were on Nightline. That was last Thursday... then off to the show.... https://www.facebook.com/photo.php?...78495559.1073741908.1267545148&type=1&theater

Then on Feb 25th they were already there setting up (these things take a lot of time - kind of like a BBQ competition on steroids) https://www.facebook.com/photo.php?....1049026885238.7669.1812712883&type=1&theater

I know a buddy that does the show and many of the biggest vendors set up starting Monday.

This guy is not setting up some 4 by 4 foot tent.... https://www.facebook.com/photo.php?fbid=10152008173667333&set=p.10152008173667333&type=1&theater

That was the 26th.... Wednesday. If you have some integrity and deductive reasoning you might be able to realize that a set up like that, with bar, laser freaking lights and food and sound takes a few days to set up.

You were invited to look for yourself. All you have done is lambaste a pretty good vendor and talent in the industry... over not calling you back during THE busiest time and most rewarding time of this guys entire career.

That makes you what you call yourself in my book.

So now that everyone else has come in here and pretty much crapped on George and Victor... try and stuff it back on the box when he makes things right for you.

I did something similar once but that guy literally told me he would not fix my Stoker and I had it on tape. Months had gone by.

I hope someone calls you for something when and if you ever make it to another competition.... calls you on a Friday as you are setting up or out of range... and then try to destroy your livelihood claiming you were hiding from them.

And if any of you think this should keep you from buying his product.... well I think he is going to be just fine with about 6 less PIAes after his KHOU and Nightline appearance.

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bshell7 said:

First sorry I didn't look up this thread over the weekend or I would have responded to Pitmaster T who has no idea what he is talking about. For those not needing to read my response to him just go to the bottom paragraph for the update.

Getting flamed by someone that has made wild assumptions and has no direct knowledge of the deal was not my idea of what this forum was about. I posted this here, as have others who have had issues with vendors to see if someone could provide more color on the company or people. I'm in FL not TX so I do not know them beyond our dealings on this smoker. Thought maybe someone could offer some insight.

Sorry but there is life outside TX. I have no idea what this rodeo event is and didn't feel the need to research it to justify what PM was doing. I'm not following the FB page. OK there is a big event for them. Pete could have said that on the phone Monday - Something like "Sorry about the vent issue. We are all leaving for the rest of the week and nobody will be around to deal with this." While a lame excuse at least the level of expectation would have been set. Instead they just went dark.

Pitmaster T- I don't know you and have no idea why you feel the need to make assumptions about what did or didn't happen and assassinate my character here when you don't know me or have any knowledge of what took place. Feel free to call PM and ask them if I have been polite with Pete or Jud. Lets deal with facts not accusations.

I never said they were not at the event. I'm quite sure they were. What their guy Jud at the shop told me on Friday was they were at this rodeo and had no internet or cell service. I have never been to Reliant Park there but feel pretty confident that statement was intended to buy them time and and was not true. I was correct in that. Not once did I say or imply they were simply not there. I was sure that the statement about no phone/internet service was false. I guess you misunderstood...its ok I forgive you. I also have zero idea where you come up with the 2 week time frame. If you had spent just a little time looking at my post from a week ago where I showed the pics of the cooker still sitting in the crate you would clearly see that I just received on the 21st.

For the record I got it FRIDAY THE 21ST. I called them MONDAY the 24th. I got zero response despite being told he would call me back. I emailed and called again on Friday the 28th at which time I was told no one was at the shop and they had no cell or internet access at this rodeo. I was told it would take 2 weeks to get me a new door. There was no point being ugly to the guy I spoke with, he was just the one left behind to answer the phone. I asked to be called back and left my number. I emailed Victor and Pete about the situation and yes I actually told them I was disappointed in their customer service. Oh the humanity of being so direct. I probably caused hurt feelings.

It was at that point that I turned to the forum to see if this was typical from them or if anyone else had any issues. Please re-read what I wrote. It is factual and also repeatedly speaks to the quality of the product. It was not as supportive of the customer service. How is it that I'm impatient about not getting a call back all week? Is that the service we all think is normal especially after the vendor created a problem?

I have no idea what you are talking about regarding everyone else crapping on them. The only person here crapping is you Pitmaster T. Cyber Bully all you want, I think you are childish. The funny part to me is you have no idea what is really going on.

Everyone that has commented gave examples of their experiences with PM. I didn't blast their product. Actually the contary, it is a GREAT PRODUCT. Please throw in some names if that will make you feel better since you insulted my intelligence, integrity and character all because I asked if anyone else had a bad experience. Wow. Not sure what the whole yoga pants reference is but someone needs to take their Prozac and chill out. You are way more worked up about this than I am and its my money and my cooker. I'll ask again for you to find any slanderous comments in my posts. If others have had poor experience and shared those that's not my fault. Hornnumb2- has had similar communications issues with them.

Now sorry for the rest of you for having to suffer through that.:drama:

The entire reason I logged on was to post the update as promised: Pete called me today and said they would make a new door. Said their phones and internet were all down today and gave me his cell number. When asked about the time frame he said they should be able to get it out this week. So definitely a step in the right direction. Lets see how it plays out.

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bshell7 said:

First sorry I didn't look up this thread over the weekend or I would have responded to Pitmaster T who has no idea what he is talking about. For those not needing to read my response to him just go to the bottom paragraph for the update.

Getting flamed by someone that has made wild assumptions and has no direct knowledge of the deal was not my idea of what this forum was about. I posted this here, as have others who have had issues with vendors to see if someone could provide more color on the company or people. I'm in FL not TX so I do not know them beyond our dealings on this smoker. Thought maybe someone could offer some insight.

Sorry but there is life outside TX. I have no idea what this rodeo event is and didn't feel the need to research it to justify what PM was doing. I'm not following the FB page. OK there is a big event for them. Pete could have said that on the phone Monday - Something like "Sorry about the vent issue. We are all leaving for the rest of the week and nobody will be around to deal with this." While a lame excuse at least the level of expectation would have been set. Instead they just went dark.

Pitmaster T- I don't know you and have no idea why you feel the need to make assumptions about what did or didn't happen and assassinate my character here when you don't know me or have any knowledge of what took place. Feel free to call PM and ask them if I have been polite with Pete or Jud. Lets deal with facts not accusations.

I never said they were not at the event. I'm quite sure they were. What their guy Jud at the shop told me on Friday was they were at this rodeo and had no internet or cell service. I have never been to Reliant Park there but feel pretty confident that statement was intended to buy them time and and was not true. I was correct in that. Not once did I say or imply they were simply not there. I was sure that the statement about no phone/internet service was false. I guess you misunderstood...its ok I forgive you. I also have zero idea where you come up with the 2 week time frame. If you had spent just a little time looking at my post from a week ago where I showed the pics of the cooker still sitting in the crate you would clearly see that I just received on the 21st.

For the record I got it FRIDAY THE 21ST. I called them MONDAY the 24th. I got zero response despite being told he would call me back. I emailed and called again on Friday the 28th at which time I was told no one was at the shop and they had no cell or internet access at this rodeo. I was told it would take 2 weeks to get me a new door. There was no point being ugly to the guy I spoke with, he was just the one left behind to answer the phone. I asked to be called back and left my number. I emailed Victor and Pete about the situation and yes I actually told them I was disappointed in their customer service. Oh the humanity of being so direct. I probably caused hurt feelings.

It was at that point that I turned to the forum to see if this was typical from them or if anyone else had any issues. Please re-read what I wrote. It is factual and also repeatedly speaks to the quality of the product. It was not as supportive of the customer service. How is it that I'm impatient about not getting a call back all week? Is that the service we all think is normal especially after the vendor created a problem?

I have no idea what you are talking about regarding everyone else crapping on them. The only person here crapping is you Pitmaster T. Cyber Bully all you want, I think you are childish. The funny part to me is you have no idea what is really going on.

Everyone that has commented gave examples of their experiences with PM. I didn't blast their product. Actually the contary, it is a GREAT PRODUCT. Please throw in some names if that will make you feel better since you insulted my intelligence, integrity and character all because I asked if anyone else had a bad experience. Wow. Not sure what the whole yoga pants reference is but someone needs to take their Prozac and chill out. You are way more worked up about this than I am and its my money and my cooker. I'll ask again for you to find any slanderous comments in my posts. If others have had poor experience and shared those that's not my fault. Hornnumb2- has had similar communications issues with them.

Now sorry for the rest of you for having to suffer through that.:drama:

The entire reason I logged on was to post the update as promised: Pete called me today and said they would make a new door. Said their phones and internet were all down today and gave me his cell number. When asked about the time frame he said they should be able to get it out this week. So definitely a step in the right direction. Lets see how it plays out.

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Jaspaq said:

People not from tx might not understand how important the HLSR is. they wate all year for it.

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