Kudo's to Tel-Tru

tortaboy · 08-21-2012, 09:46 PM

I recently had a fogging problem with a $40 Tel-Tru Thermometer that I had installed on my stick burner. I emailed Tel-Tru about it and they asked me to send it to them so they could check out the unit....somehow the seal was not holding up properly, and water had gotten inside. They wanted the unit returned to do some testing.

A week after I sent my Thermometer in, they sent a replacement. Good to go.

Tel-Tru then emailed me apologizing for the issue and asked me if there was anything else they could do for me. I said, as a matter of fact there is. I've only owned my BGE for a couple of months and I'm having the same fogging issue. Should I deal BGE for a replacement Thermometer or did Tel-Tru want to deal with it. She asked me to take a pic of the Thermometer and email it to her. Today, I received my BGE replacement Thermometer.

Kudo's to Tel-Tru. They stand by their products.

chagovatoloco · 08-22-2012, 12:21 AM

It is always nice to hear from companies who stand by their product. Posts like tell people what is worth buying and what is not. Thanks for the heads up.

tortaboy · 08-22-2012, 12:32 AM

Agreed. And since most of us will be buying thermometers eventually, it's nice to buy with confidence from Tel-Tru.

BGEMike · 08-22-2012, 02:12 AM

Used their online store the other day simple fair prices it's good to see they also have good product support.

08-21-2012, 09:46 PM	#1
tortaboy is One Chatty Farker Join Date: 06-04-11 Location: San Jose, Ca.	Kudo's to Tel-Tru I recently had a fogging problem with a $40 Tel-Tru Thermometer that I had installed on my stick burner. I emailed Tel-Tru about it and they asked me to send it to them so they could check out the unit....somehow the seal was not holding up properly, and water had gotten inside. They wanted the unit returned to do some testing. A week after I sent my Thermometer in, they sent a replacement. Good to go. Tel-Tru then emailed me apologizing for the issue and asked me if there was anything else they could do for me. I said, as a matter of fact there is. I've only owned my BGE for a couple of months and I'm having the same fogging issue. Should I deal BGE for a replacement Thermometer or did Tel-Tru want to deal with it. She asked me to take a pic of the Thermometer and email it to her. Today, I received my BGE replacement Thermometer. Kudo's to Tel-Tru. They stand by their products. Last edited by tortaboy; 09-24-2014 at 01:47 AM..

08-22-2012, 12:21 AM	#2
chagovatoloco Full Fledged Farker Join Date: 08-05-11 Location: castro valley, ca.	It is always nice to hear from companies who stand by their product. Posts like tell people what is worth buying and what is not. Thanks for the heads up. __________________ mini wsm, weber 22.5 kettle, uds, kamado, jumbo joe

08-22-2012, 12:32 AM	#3
tortaboy is One Chatty Farker Join Date: 06-04-11 Location: San Jose, Ca.	Agreed. And since most of us will be buying thermometers eventually, it's nice to buy with confidence from Tel-Tru.

08-22-2012, 02:12 AM	#4
BGEMike Got Wood. Join Date: 09-12-11 Location: Brandon MS	Used their online store the other day simple fair prices it's good to see they also have good product support.