Simply Marvelous Service!!!!!

zwylde1 · 04-13-2012, 12:25 PM

I know alot of you guys love the SM products and service. I also have to say how good the customer service is. I ordered up their 7 pack of rubs a week or so ago. Within 10 minutes of placing my order I got an email reply from them that the one rub was on back order for a few days and was I in a hurry to recieve me order. I said yes, but if it was more convienent for them, I would wait until the out of stock item came in. Well yet again a short time later I got a reply that they would send out 6 of the rubs and include a few sample pack of the Cherry rub that was on back order. Got my package a few days later and was very happy. Now I get home yesterday and found my package that had my back ordered Cherry rub, open the package up and not only was there my rub, but also included was a pair of the BBQ gloves. Did not order them. Included as a gesture because a rub was on backorder! OUTSTANDING service I will say. Got one happy customer here!!!

deguerre · 04-13-2012, 12:27 PM

That's Steph for you.

Now get to cookin' with them new rubs!

Pappy Q · 04-13-2012, 12:36 PM

Quote:

Originally Posted by zwylde1

I know alot of you guys love the SM products and service. I also have to say how good the customer service is. I ordered up their 7 pack of rubs a week or so ago. Within 10 minutes of placing my order I got an email reply from them that the one rub was on back order for a few days and was I in a hurry to recieve me order. I said yes, but if it was more convienent for them, I would wait until the out of stock item came in. Well yet again a short time later I got a reply that they would send out 6 of the rubs and include a few sample pack of the Cherry rub that was on back order. Got my package a few days later and was very happy. Now I get home yesterday and found my package that had my back ordered Cherry rub, open the package up and not only was there my rub, but also included was a pair of the BBQ gloves. Did not order them. Included as a gesture because a rub was on backorder! OUTSTANDING service I will say. Got one happy customer here!!!

I agree, awesome customer service! Being in the business of customer service, it's always great to do business with someone else who understands the right way of doing business.

nexpress · 04-13-2012, 12:52 PM

I got my order in yesterday and it had 2 pair of gloves in it. I PM'd Steph and told him I was happy to pay for the extra set. I got up today and had a message that said "enjoy".

Ryan Chester · 04-13-2012, 01:04 PM

Steph is the man and his rubs are the bomb!

razrbakcrzy · 04-13-2012, 01:10 PM

SM is a Class Act! all the way...!

msuman · 04-13-2012, 02:15 PM

Maybe Ill have the same experience when I go to the post office today, dont think we have checked it in a few days. Ordered the 7 pack as well and they were out of cherry.

aquablue22 · 04-13-2012, 02:17 PM

Yep, look in the dictionary for "Perfect Customer Service" and Steph and Companies picture is there!

porkingINpublic · 04-13-2012, 02:29 PM

I too have experienced this great service! My 7 pack didn't have Season all but instead 2 Cherry rubs... contacted Steph and he said he would rush me a SEason all and I could keep the cherry! great people and marvelouse rubs!!!

Johnny_Crunch · 04-13-2012, 02:35 PM

Good folks for sure!

msuman · 04-13-2012, 08:05 PM

Mine didn't come today, maybe tomorrow.

Sent from my SCH-I500 using Tapatalk

PatAttack · 04-13-2012, 08:38 PM

Steph is a stand-up dude no question about it!

He will have my business for a long time to come.

04-13-2012, 12:25 PM	#1
zwylde1 Take a breath! Join Date: 12-17-10 Location: Cape Cod, MA	Simply Marvelous Service!!!!! I know alot of you guys love the SM products and service. I also have to say how good the customer service is. I ordered up their 7 pack of rubs a week or so ago. Within 10 minutes of placing my order I got an email reply from them that the one rub was on back order for a few days and was I in a hurry to recieve me order. I said yes, but if it was more convienent for them, I would wait until the out of stock item came in. Well yet again a short time later I got a reply that they would send out 6 of the rubs and include a few sample pack of the Cherry rub that was on back order. Got my package a few days later and was very happy. Now I get home yesterday and found my package that had my back ordered Cherry rub, open the package up and not only was there my rub, but also included was a pair of the BBQ gloves. Did not order them. Included as a gesture because a rub was on backorder! OUTSTANDING service I will say. Got one happy customer here!!! __________________ 2-Weber 22.5 OTS, Green Weber Performer, WSJG, Mini WSM, Char Griller Kamado, Weber Gasser, UDS awaiting production! [FONT=Arial Black]Of everything I have lost in this life...I miss my mind the most![/FONT]

04-13-2012, 12:27 PM	#2
deguerre somebody shut me the fark up. Join Date: 07-15-09 Location: Memphis, TN...Formerly of Decatur, AL	That's Steph for you. Now get to cookin' with them new rubs! __________________ Guerry [FONT=Book Antiqua]Pit Beeatch for Team Munchkin[/FONT] [FONT=Book Antiqua][B]Avatar by Northwest BBQ [/B][/FONT]"...In nature, there are predators. I believe the common denominator of the universe is not harmony, but chaos, hostility and murder..." Werner Herzog

04-13-2012, 12:52 PM	#4
nexpress Full Fledged Farker Join Date: 05-11-11 Location: lexington ky	I got my order in yesterday and it had 2 pair of gloves in it. I PM'd Steph and told him I was happy to pay for the extra set. I got up today and had a message that said "enjoy". __________________ Large BGE, Ique110

04-13-2012, 01:04 PM	#5
Ryan Chester is One Chatty Farker Join Date: 02-06-09 Location: Orange County, CA	Steph is the man and his rubs are the bomb! __________________ Ryan Chester - The Rub Company & Smoqued California BBQ

04-13-2012, 01:10 PM	#6
razrbakcrzy is one Smokin' Farker Join Date: 09-13-11 Location: Fort Smith, Ar.	SM is a Class Act! all the way...! __________________ [SIZE=2][B]Jim Boston[/B][/SIZE] [B][COLOR=black]Current Smoker[/COLOR][/B] [COLOR=red]"The most reliable, easiest to make at home, Smoker [B]"The UDS"[/B] W/ an Auber temp. Controller w/ 20CFM Blower.[/COLOR] [FONT=Arial][B]Future Smoker [/B][/FONT] [FONT=Arial]$5438.25 Total BYC Smoker!![/FONT] [SIZE=2]Some people spend an entire lifetime wondering if they made a difference in the world. But, the Marines don't have that problem. [/SIZE] [SIZE=1]Ronald Reagan, President of the United States; 1985 [/SIZE]

04-13-2012, 02:15 PM	#7
msuman Knows what a fatty is. Join Date: 02-24-12 Location: MS	Maybe Ill have the same experience when I go to the post office today, dont think we have checked it in a few days. Ordered the 7 pack as well and they were out of cherry.

04-13-2012, 02:17 PM	#8
aquablue22 Babbling Farker Join Date: 11-26-08 Location: Ormond Beach, Florida	Yep, look in the dictionary for "Perfect Customer Service" and Steph and Companies picture is there! __________________ Weber Spirit E-310 Gasser 1 - Big Green Egg - Large 2 - 22.5 Weber Kettles 2 - 18.5 Weber Kettle 1 - WSM Mini I live in fear that my Wife will sell all my "TOYS" when I die for WHAT I told her I paid for them!!

04-13-2012, 02:29 PM	#9
porkingINpublic is one Smokin' Farker Join Date: 09-30-11 Location: Beebe, ar	I too have experienced this great service! My 7 pack didn't have Season all but instead 2 Cherry rubs... contacted Steph and he said he would rush me a SEason all and I could keep the cherry! great people and marvelouse rubs!!! __________________ Myron Mixon Smoker 60 h2o

04-13-2012, 02:35 PM	#10
Johnny_Crunch Babbling Farker Join Date: 04-03-10 Location: Cypress TX	Good folks for sure! __________________ J Crunch

04-13-2012, 08:05 PM	#11
msuman Knows what a fatty is. Join Date: 02-24-12 Location: MS	Mine didn't come today, maybe tomorrow. Sent from my SCH-I500 using Tapatalk

04-13-2012, 08:38 PM	#12
PatAttack somebody shut me the fark up. Join Date: 07-19-11 Location: In the Marsh	Steph is a stand-up dude no question about it! He will have my business for a long time to come.