Vision Grills Contacted Me Today - Page 2

JMSetzler · 10-25-2013, 01:08 AM

That's awesome! That's how good customer service should be :)

sliding_billy · 10-25-2013, 03:11 AM

Holy Crap!

Diesel Dave · 10-25-2013, 06:08 AM

That is some great customer service for sure.
Also I'm glad to see your blog getting that kind of traffic.
Your cooks are always great and are inspiring.

Drunk Monkey · 10-25-2013, 06:35 AM

Good to hear. I have not had a reason to contact them since I bought mine 2 years ago.

NickTheGreat · 10-25-2013, 08:35 AM

That's crazy.

I assume they were free? Otherwise that is effective marketing.

charrederhead · 10-25-2013, 10:00 AM

Quote:

Originally Posted by mrbill

wow! it's one thing to call and ask, but to be contacted w/offer is really a cut above!

^^^^^^^^^^^^^^^^^^^^

Mugsterdad · 10-25-2013, 10:20 AM

Very cool! I will be in the market for a Kamado soon and will definitly check them out.

CtTradArcher · 10-25-2013, 10:32 AM

That really is great customer service. Talk about proactive!

And I have a Vision Classic, so doubly nice to hear!

slow-smoker · 10-25-2013, 12:12 PM

Good for you Jed, and kudos to Vision for caring about their brand and customers. Love hearing stuff like this.

Grimm5577 · 10-25-2013, 02:54 PM

a free set of gaskets is nothing compared to how you just increased their credibility and possible sales. Why don't more companies think and act this way.

LMAJ · 10-25-2013, 02:58 PM

Quote:

Originally Posted by oifmarine2003

It is good marketing on their part. They figured you would give them a shout out and also, they don't want their product on your blog with faulty or damaged seals. Very smart business on their part. Great company!

^^^^^^
Exactly what I was thinking...

Right after I called them stalkers...

Big George's BBQ · 10-25-2013, 07:36 PM

WOW That is awesome You dont hear/see that very often

bbqbull · 10-25-2013, 09:18 PM

Outstanding customer service!

Banjoe · 10-26-2013, 07:20 AM

That is truly exceptional customer service! Wish the manufacturers I've dealt with were 2% as good.

By the way, can you give me their email address? I'm going to send them a picture of my car and see what happens.

DjPorkchop · 10-26-2013, 11:48 AM

That is great! Sounds like Vision is an outstanding company with a "Vision" for success. Glad to hear they take such good care of customers.

10-25-2013, 01:08 AM	#16
JMSetzler Babbling Farker Join Date: 04-25-11 Location: Valdese, NC Name/Nickname : John	That's awesome! That's how good customer service should be :) __________________ [URL="http://facebook.com/mancavemeals"]http://facebook.com/mancavemeals[/URL]

10-25-2013, 06:08 AM	#18
Diesel Dave Quintessential Chatty Farker Join Date: 08-23-13 Location: In the woods	That is some great customer service for sure. Also I'm glad to see your blog getting that kind of traffic. Your cooks are always great and are inspiring. __________________ [B][COLOR=Blue]Help us raise funds to feed our Veterans and Homeless [/COLOR][/B][COLOR=Blue][COLOR=Black][URL="https://www.gofundme.com/2s8fv5qs"][B][COLOR=Red]HERE[/COLOR][/B][/URL][/COLOR][/COLOR] Imperfection is beauty, madness is genius and it's better to be absolutely ridiculous than absolutely boring ― Marilyn Monroe

10-25-2013, 06:35 AM	#19
Drunk Monkey is one Smokin' Farker Join Date: 06-28-12 Location: Lantana, TX Name/Nickname : Drunk Monkey	Good to hear. I have not had a reason to contact them since I bought mine 2 years ago. __________________ Weber 26 , Q100, Mini UDS, Bayou Classis Stick Burner, Blaze Built in, Fornetto Basso

10-25-2013, 08:35 AM	#20
NickTheGreat is Blowin Smoke! Join Date: 05-08-12 Location: Iowa	That's crazy. I assume they were free? Otherwise that is effective marketing. __________________ 18.5" WSM ; 22" Kettle ; Weber E-330 ; Weber Q200 (for tailgating), Weber Performer

10-25-2013, 10:20 AM	#22
Mugsterdad Knows what a fatty is. Join Date: 08-27-13 Location: Pleasant Prairie, Wi	Very cool! I will be in the market for a Kamado soon and will definitly check them out. __________________ Jeff XL BGE WPS UDS Maverick ET-732

10-25-2013, 03:11 AM	#17
sliding_billy somebody shut me the fark up. Join Date: 08-27-13 Location: Princeton, TX Name/Nickname : )	Holy Crap!

10-25-2013, 10:32 AM	#23
CtTradArcher On the road to being a farker Join Date: 05-20-13 Location: West Cornwall, Ct	That really is great customer service. Talk about proactive! And I have a Vision Classic, so doubly nice to hear! __________________ All that you bring into the lives of others will come back to you in your own. Good or Bad. Large UDS, Small UDS, CG Akorn, NB Bandera, NB Black Diamond, Home Built Offset, Vision Classic Kamado, Green Mountain Daniel Boone, Weber Gasser, Smokey Mountain Cabinet, and several Weber kettles of various sizes.

10-25-2013, 12:12 PM	#24
slow-smoker is one Smokin' Farker Join Date: 04-05-12 Location: Charlottesville, VA	Good for you Jed, and kudos to Vision for caring about their brand and customers. Love hearing stuff like this. __________________ __ -[B]Mike[/B] [SIZE="3"][COLOR="SeaGreen"]48" Klose Backyard Chef[/COLOR], Primo Oval XL[/SIZE] Stealth-Grey Thermapen, Maverick ET-732

10-25-2013, 02:54 PM	#25
Grimm5577 is One Chatty Farker Join Date: 08-09-12 Location: Bucks County, PA	a free set of gaskets is nothing compared to how you just increased their credibility and possible sales. Why don't more companies think and act this way.

10-25-2013, 07:36 PM	#27
Big George's BBQ somebody shut me the fark up. Join Date: 02-07-08 Location: Framingham, MA Name/Nickname : George	WOW That is awesome You dont hear/see that very often __________________ Large BIG Green EGG- Hatched 8/17/09 Backwoods Extented Party- sold Weber Genesis Gasser Mid Atlantic BBQ Association KCBS Back Porch BBQ Competition BBQ Team Proud Member of the Zero Club When all else fails ask yourself WWGALD

10-25-2013, 09:18 PM	#28
bbqbull Watching over us. Join Date: 12-27-05 Location: Mid Michigan	Outstanding customer service! __________________ "You have never really lived until you have done something for someone who can never repay you." "I wish my mind could forget what my eyes have seen. :shocked:" "Heavily medicated for your protection. :doh:" Klose Mobile Pit Klose Owners Reccomended Pit Cookshack Smokette Gasser Little Chief Smoker Large BGE Gifted to me my Pit Barrel Smoker :mrgreen::clap:[URL="http://www.bbq-brethren.com//www.pinterest.com/pin/create/extension/"][/URL]

10-26-2013, 07:20 AM	#29
Banjoe On the road to being a farker Join Date: 04-25-13 Location: Winnipeg, Manitoba	That is truly exceptional customer service! Wish the manufacturers I've dealt with were 2% as good. By the way, can you give me their email address? I'm going to send them a picture of my car and see what happens.

10-26-2013, 11:48 AM	#30
DjPorkchop is one Smokin' Farker Join Date: 09-24-13 Location: Marion,IL	That is great! Sounds like Vision is an outstanding company with a "Vision" for success. Glad to hear they take such good care of customers. __________________ UDS \| BP UDS \| Weber OTS \| Weber Smokey Joe Never be afraid to try something new. Amateurs built the Ark, Professionals built the Titanic