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| Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, equipment and outdoor cookin' . ** Other cooking techniques are welcomed for when your cookin' in the kitchen. Post your hints, tips, tricks & techniques, success, failures, but stay on topic and watch for that hijacking. |
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04-25-2011, 10:01 PM
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#1 |
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Babbling Farker
Join Date: 08-07-06
Location: huntington, ny
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Customer Service
The BBQ world is pretty small, and word of bad customer service gets around quickly.
I thought that I would offer up a positive experience instead. The thermometer on the lge WSM decided that WilliePallooza would be a good place to tender it's resignation. Phil was kind enough to take a look, but it had given up the ghost. It was annoying, but not a major problem. I sent Weber's customer service an email explaining what the problem was. They got back to me VERY quickly and said that they would be sending out a replacement at no charge. I asked if if they had replacement handles for the door to the small WSM and if so, could I pay for it and have them include it in the shipment. They wrote back and said that it would be included gratis. I know that Weber was purchased recently, so it's nice to see that they still have a commitment to customer service. Eric
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2 Thessalonians 2:15 Exodus 12:9 |
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| Thanks from:---> |
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04-25-2011, 10:02 PM
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#2 |
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somebody shut me the fark up.
Join Date: 01-26-10
Location: Virginia
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Way to go Weber!
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Operation BBQ Relief Founding Member - I am Obsessive Compulsive about BBQ. Google it. |
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04-25-2011, 10:08 PM
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#3 | |
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is one Smokin' Farker
Join Date: 02-28-11
Location: Dallas, Texas
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Quote:
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BGE large w/ lots of accessories; Lyfe Tyme offset; RED Termapen |
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04-25-2011, 10:13 PM
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#4 |
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On the road to being a farker
Join Date: 04-10-11
Location: Jacksonville, Florida
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Love to hear these things
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Robert "Barney" Fife [B]Master-built Electric Smoker 40[/B] |
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04-25-2011, 11:22 PM
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#5 |
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Babbling Farker
  Join Date: 02-07-10
Location: Tequesta, Florida
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Yes sir, can't beat Weber Customer Service.
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Judge Jim, Given to me by Terry @ Git R Smoked. Chef Jim, Gym, Jim, or CJ. [B][COLOR=Black] I'm not a Chef, but I play one on the internet.[/COLOR][/B] [URL]http://www.chef-jim.com[/URL] [FONT=Tahoma][SIZE=3][FONT=Tahoma]A veteran is Someone who, at one point in his life, wrote a blank check made payable to "The United States of America", for an amount of "up to and including my life." That is honor, and there are far too many people in this country who no longer understand it. Author unknown.[/FONT][/SIZE][/FONT] [COLOR=Red][COLOR=Black] [/COLOR][/COLOR] |
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04-25-2011, 11:27 PM
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#6 |
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Babbling Farker
Join Date: 01-20-10
Location: Monterey, CA
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Top notch.
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Kamado Big Joe [COLOR=Red]Kamado Classic Joe Kamado Joe Jr. [/COLOR] A bunch of Webers |
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04-25-2011, 11:27 PM
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#7 |
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Babbling Farker
Join Date: 06-24-07
Location: visalia, ca
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i can't get weber to do anything. not happy with them at all.
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george spam, can't live without it |
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04-26-2011, 12:51 AM
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#8 | |
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Full Fledged Farker
Join Date: 06-11-09
Location: Plano, TX
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Quote:
Details? I've dealt with Weber customer service on 3 separate occasions and have always had great customer service. They seem to go beyond what's required to ensure the customer is happy.
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Weber Performer / Weber Genesis S-320 / 22.5" WSM / XL BGE |
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04-26-2011, 01:01 AM
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#9 |
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is One Chatty Farker
Join Date: 01-13-10
Location: Houston, TX
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Agreed. Awesome CS. Say hi to Janice if she takes your call!
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[FONT=Arial Narrow][B]EZ wood handled 3 wheeler | OTS | OTS mod to OTG | [COLOR=red]Ladybug[/COLOR] SS Performer | UglyDrumTandoor | UDS v1 | midi UDS with [COLOR=red]red[/COLOR] [COLOR=black]nipples[/COLOR] | SJG smoker mod | Simpsons SJS | [COLOR=black]Simpsons[/COLOR] OTG | WGA charcoal | SJP | Stacked brick WFO | Lodge Logic Sportsman's Grill cast iron hibachi/sigri | [COLOR=green]LBGE | sbge | [SIZE="1"]mini bge[/SIZE] [/COLOR] [/B][/FONT] |
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