Problems with Maverick ET 733 - Page 2

PatAttack · 12-23-2013, 03:10 PM

Quote:

Originally Posted by sportsnut

I got a hold of customer service today and have to ship the unit back on my dime. I know it's only like $10 to ship it back, but it kinda leaves a sour taste in my mouth being that the unit is brand new and I've had it for less than a month.

Oh well I'll keep throwing batteries in it and ship it back after the holiday cook's are complete.

Well, that's not right. You should have asked them to ship you a return label.

Who did you purchase it from?

sportsnut · 12-23-2013, 03:13 PM

Quote:

Originally Posted by PatAttack

Well, that's not right. You should have asked them to ship you a return label.

Who did you purchase it from?

SVM products through Amazon.

PatAttack · 12-23-2013, 03:16 PM

Quote:

Originally Posted by sportsnut

SVM products through Amazon.

I'd ask them for a return shipping label. You shouldn't have to pay to send a faulty product back.

sportsnut · 12-23-2013, 03:35 PM

Quote:

Originally Posted by PatAttack

I'd ask them for a return shipping label. You shouldn't have to pay to send a faulty product back.

I did ask for them to pay shipping, but was told "Im sorry".

---k--- · 12-23-2013, 03:39 PM

It totally sucks, but that is the way it is with most manufacturers. I've had to pay to ship a 60# stereo amp back once. ...

sportsnut · 12-23-2013, 03:41 PM

Quote:

Originally Posted by ---k---

It totally sucks, but that is the way it is with most manufacturers. I've had to pay to ship a 60# stereo amp back once. ...

Yep, unfortunately....

Made in China strikes again....

KingofTheCoals · 12-23-2013, 03:44 PM

Quote:

Originally Posted by ButtBurner

just contact them

they have very good customer service

+1

..... had a bad temp probe with my 732 and they sent me a replacement within a few days.

PatAttack · 12-23-2013, 03:46 PM

Quote:

Originally Posted by KingofTheCoals

+1

..... had a bad temp probe with my 732 and they sent me a replacement within a few days.

Well, he's having to pay to ship a faulty unit back. To me, that's not very good customer service.

sportsnut · 12-23-2013, 03:47 PM

Quote:

Originally Posted by KingofTheCoals

+1

..... had a bad temp probe with my 732 and they sent me a replacement within a few days.

Did you read the above posts ?

ButtBurner · 12-23-2013, 03:52 PM

Quote:

Originally Posted by sportsnut

Yep, unfortunately....

Made in China strikes again....

well, then they blew it

I retract my statement

when I contacted them with a bad probe they shipped one out no questions asked. Did not even ask how old it was or any info on it

KingofTheCoals · 12-23-2013, 04:07 PM

Quote:

Originally Posted by sportsnut

Did you read the above posts ?

Sure did, sucks they will not pay to ship it back. I don't agree with it, I was just agreeing with a previous poster about MY experience with customer service.

Looks like a temp probe is an easier matter... compared to a new unit.

Unit weighs what... 2lbs. Shouldn't break the bank to get it back to them.

sportsnut · 12-23-2013, 04:15 PM

Quote:

Originally Posted by KingofTheCoals

Sure did, sucks they will not pay to ship it back. I don't agree with it, I was just agreeing with a previous poster about MY experience with customer service.

Looks like a temp probe is an easier matter... compared to a new unit.

Unit weighs what... 2lbs. Shouldn't break the bank to get it back to them.

Yeah copy that. It's not really about the $$$ just the principle.

sliding_billy · 12-23-2013, 04:29 PM

Contact Amazon. They are pretty cooperative about helping with resolution with bad sellers.

5-0 BBQ · 12-23-2013, 08:55 PM

Just wondering what brand batteries you are putting in it? Also being the unofficial go to guy for Maverick issues I may be able to help even if you bought it from someone other than me.

martyleach · 12-23-2013, 11:12 PM

I have just had bad luck I guess with the Mavericks. The temps lose their accuracy after awhile to the point I just don't trust them anymore. I now only use Thermoworks stuff because it is quality stuff, not toys. More expensive, but I don't want to be second guessing my temps.

12-23-2013, 03:39 PM	#20
---k--- is Blowin Smoke! Join Date: 09-07-10 Location: Chicago, IL - West burbs	It totally sucks, but that is the way it is with most manufacturers. I've had to pay to ship a 60# stereo amp back once. ... __________________ -Ryan Proudly Smoking on a UDS, PBC & Accidental Winner of the 2012 "Saucy" Throwdown.

12-23-2013, 04:29 PM	#28
sliding_billy somebody shut me the fark up. Join Date: 08-27-13 Location: Princeton, TX Name/Nickname : )	Contact Amazon. They are pretty cooperative about helping with resolution with bad sellers. __________________ Custom Offset/GMG Davy Crockett/Vision Kamado/Blackstone 36"/Weber 22" "redhead"/WSM 14.5" X2/Jumbo Joe/Pit Boss Copperhead/KCBS

12-23-2013, 08:55 PM	#29
5-0 BBQ is one Smokin' Farker Join Date: 08-27-10 Location: Hampstead, MD	Just wondering what brand batteries you are putting in it? Also being the unofficial go to guy for Maverick issues I may be able to help even if you bought it from someone other than me. __________________ Steve Rogers 5-0 BBQ Competition Team [URL="http://www.facebook.com/?ref=logo#%21/pages/Hampstead-MD/5-0-BBQ/71788844692"]Facebook[/URL] Owner [B]The BBQ Equipment Store[/B] [URL="http://www.BBQEQUIPMENTSTORE.COM/?sourceCode=bbq-brethren"]www.bbqequipmentstore.com[/URL] [COLOR=red][B][COLOR=red][B]Proud 2015 Sponsor of Christmas City BBQ, Astro Pigs and Drilling and Grilling[/B][/COLOR][/B] [/COLOR]No Thermapen Here, I have a Water & Shock Resistant Backlit Maverick PT-100BBQ 500 Gal Stickburner - Backwoods Gator, Red Kamado Joe, Primo Oval XL, Maverick Competition Smoker CS-55 and Many Others

12-23-2013, 11:12 PM	#30
martyleach Quintessential Chatty Farker Join Date: 12-17-10 Location: Pleasanton, Ca	I have just had bad luck I guess with the Mavericks. The temps lose their accuracy after awhile to the point I just don't trust them anymore. I now only use Thermoworks stuff because it is quality stuff, not toys. More expensive, but I don't want to be second guessing my temps. __________________ XL BGE, Kamado Joe Jr, Santa Maria pit, 26" Weber custom performer, MAK One Star pellet cooker, 14.5" WSM, Jumbo Joe, WGA, Arte Flame griddle insert for the 26" Weber. Custom wooden handles for BBQ's made by Marty Leach (oh, that's me) [url]http://www.amlwoodart.com[/url]