M
Manny69
Guest
I am wanting to know what everyone feels sets them apart from their local competition? What makes your BBQ better than theirs?
txschutte
Quintessential Chatty Farker
I really think this is a question better dealt to my customers. I feel I have a very loyal client base that seems to be growing.
My stuff speaks for itself.
jbrink01
is One Chatty Farker
It tastes better.
landarc
somebody shut me the fark up.
As an experience BBQ customer...and for background, I have three places I will buy BBQ from and all are at least 20 minutes farther away from me than 4 closer locations.
1. Fresh food, I hate getting food that was cooked 8 hours ago and just sitting there getting hard and dry. I have been served some real garbage and then been told 'that hard surface is the bark', 'BBQ is supposed to be dry', 'we chop our brisket, that's how it is in Texas'...
2. Show some pride in your food, I don't want to have to dig through the pork to eat some brisket. And if it has to be drowned in sauce or hidden by fries, then I won't be back.
3. Treat me nicely, not like a VIP, but, act like my business is appreciated. So many of the places out here, the person at the counter makes me feel like I an interrupting their day.
1. Fresh food, I hate getting food that was cooked 8 hours ago and just sitting there getting hard and dry. I have been served some real garbage and then been told 'that hard surface is the bark', 'BBQ is supposed to be dry', 'we chop our brisket, that's how it is in Texas'...
2. Show some pride in your food, I don't want to have to dig through the pork to eat some brisket. And if it has to be drowned in sauce or hidden by fries, then I won't be back.
3. Treat me nicely, not like a VIP, but, act like my business is appreciated. So many of the places out here, the person at the counter makes me feel like I an interrupting their day.
Bbq Bubba
somebody shut me the fark up.
The passion and love i put into my BBQ.
The great reviews help too. :thumb:
The great reviews help too. :thumb:
Bamabuzzard
is Blowin Smoke!
Amen! :clap2:
Though I haven't won any bbq competitions or have owned any restaurants I do know the difference between high quality bbq and low quality bbq. From a consumer standpoint:
1. I want tender fresh bbq. Don't serve me something that looks like its been sitting under a heating lamp all day.
2. DON'T SHORT ME ON MY SIDES!!! This is the most common complaint I have (even with the good Q joints) with most Q joints. If I order potato salad and beans then by god I want a helpin' of potato salad and beans. Not some sample size that after two or three bites its gone.
3. Friendly staff. BBQ traditionally is done around a pit with family and friends having a good time. Just because someone has brought it inside a restaurant and trying to make money doesn't mean they have to have staff that when you ask for something "looks like it ruined their day."
Though I haven't won any bbq competitions or have owned any restaurants I do know the difference between high quality bbq and low quality bbq. From a consumer standpoint:
1. I want tender fresh bbq. Don't serve me something that looks like its been sitting under a heating lamp all day.
2. DON'T SHORT ME ON MY SIDES!!! This is the most common complaint I have (even with the good Q joints) with most Q joints. If I order potato salad and beans then by god I want a helpin' of potato salad and beans. Not some sample size that after two or three bites its gone.
3. Friendly staff. BBQ traditionally is done around a pit with family and friends having a good time. Just because someone has brought it inside a restaurant and trying to make money doesn't mean they have to have staff that when you ask for something "looks like it ruined their day."
Gowan
is One Chatty Farker
The owners are at the restaurant daily.
Practically all of our fare is homemade in our kitchen, right down to the salad dressings.
Full table service with china.
Diverse menu features BBQ, but includes seafood, salads, steaks... even a nice wine list.
Strong investment in the community we serve.
Practically all of our fare is homemade in our kitchen, right down to the salad dressings.
Full table service with china.
Diverse menu features BBQ, but includes seafood, salads, steaks... even a nice wine list.
Strong investment in the community we serve.
Especially since you got your yellow banana hammock. :becky:
I was in the restaurant industry for years - though never a Q place. Any successful place will have fresh food, clean eating area/serving window, and friendly people. It's a shame, but too often those basics seem to be completely ignored.
I always greeted my patrons with real gratitude. I knew that they had other choices of places to eat that meal, but chose to come into mine - helping me pay my bills instead of someone else. Why would I not show them appreciation???
Nuff said, Outstanding response :thumb:
landarc
somebody shut me the fark up.
Indeed, it makes sense, and yet, all to often I find that people on the counter lack exactly that. I do not need to be treated like a king, just with some level of happiness that I am there.
I do have to say, I really do like a little passion with my food. If the person serving or cooking appears to genuinely love that they are doing, even more so if they are willing to talk with me, I will come back as I believe they will get better.
On an aside, I am not the most foodie or wine snob looking guy, I do not reek of money (which is not odd, since I am not wealthy
) but, I know food and beverage and I really detest being talked down to. And I get it often. The surest way to never see me again...when I comment or complain that something is not right, don't cop an attitude that I don't know what I am talking about.OL' Timer
Knows what a fatty is.
"I know food and beverage and I really detest being talked down to. And I get it often. The surest way to never see me again...when I comment or complain that something is not right, don't cop an attitude that I don't know what I am talking about."
You hit the nail on the head with that statement. With 40 years as an executive chef and I still get talked down to because he is a cook or owner who knows everything. I'm still learning and only a fool thinks he knows everything and has nothing to learn.
You hit the nail on the head with that statement. With 40 years as an executive chef and I still get talked down to because he is a cook or owner who knows everything. I'm still learning and only a fool thinks he knows everything and has nothing to learn.
landarc
somebody shut me the fark up.
40 years as a chef, geez, when are you get serious and get a real job? :heh:
Bigmista
somebody shut me the fark up.
The love that goes into the food.
42BBQ
is Blowin Smoke!
I don't own or operate a place to eat, I have never competed. However, I can speak to why, I believe, my family and friends LOVE what I make. Tender, Loving, Care. I put all the passion and love I have for food into every time I Que. I do everything I can think of to make it the best dang Que they ever had. I am not perfect, I don't always "nail the brisket" etc. But when you are passionate about what you put out there, it is bound to make folks happy. I love every time I get to fire up my drum or pit, it always brings me joy.
OL' Timer
Knows what a fatty is.
Thays why I had the mini strokes was the pressure and the doc retired me as I sure didn't want to. Love doing what my grand dad did, smoking and its a lot less stressfull.
Bamabuzzard
is Blowin Smoke!
What I "hear" from people that are in the business of bbq is ONE of the keys to being successful is being able to produce a consistent product. A lot of complaints (I know this is one of mind) from customers about bbq joints is "It's hit and miss". Well "hit and miss" can eventually close the doors or severely limit a business' potential to grow.
And obtaining consistency when producing Q in very large quantities can be tough.
And obtaining consistency when producing Q in very large quantities can be tough.
Lake Dogs
Quintessential Chatty Farker
I've been asked many times to recommend a BBQ joint around here (within
an hour drive) and sadly I almost always decline, but give a list of those
not-to-hit and why. There is ONE, however, that I might recommend with
a huge caveat: they're inconsistent. When good, they're REALLY good,
otherwise it's just so-so and is dry. Nice friendly people, good service,
decent sides, good sauces. The Q, when *on*, is really on and probably
right up there with any competitor. But when it's not *on*, it's just
not worth purchasing....
chromestacks
Full Fledged Farker
I believe the quality of service I give to the customer. I make them comfortable, listen to all of their concerns, suggestions and, needs. I make them feel like their event is special. I usually throw in something for free (minimal but, free is free) so it makes them feel i am giving them an "extra". The quality of my Que. The experience I offer. I never show up with the food cooking or all ready done. The customer is paying for my service so thats what I sell. Standing round the smoker, chatting, meeting new peolpe, drinking their beer, and eating good food is all just an added bonus.
landarc
somebody shut me the fark up.
In the restaurant business in general, the rule is you must first be consistent with your food. People have to feel they can depend on getting a certain quality and quantity of food each time they come in.
That is exactly why a small bbq chain around here continues to do well. Their brisket and pulled porked is very consistent.
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