MMMM.. BRISKET..
The BBQ BRETHREN FORUMS.  



Our Homepage Donation to Forum Overhead Recipes Smoke Signals Magazine Welocme Merchandise Associations Purchase Subscription Amazon Affiliate
Go Back   The BBQ BRETHREN FORUMS. > Discussion Area > Q-talk

Notices

Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, equipment and outdoor cookin' . ** Other cooking techniques are welcomed for when your cookin' in the kitchen. Post your hints, tips, tricks & techniques, success, failures, but stay on topic and watch for that hijacking.


Reply
 
Thread Tools
Old 02-08-2018, 11:26 PM   #1
Blue Kettle
On the road to being a farker
 
Join Date: 12-23-17
Location: Oklahoma
Name/Nickname : TK
Default Anyone dealt w/Cabela's returns/warranty service?

Anyone dealt with Cabela's before? From what I understand they have a lifetime guarantee as to manufacturing defects (not ordinary wear and tear) for all their branded merchandise. They are currently selling a pellet grill that is the same grill as the Camp Chef Smokepro DLX (though they've added a window to the lid because ... reasons) which looks like a pretty good deal. I just wasn't sure if they really stood behind their stuff like they say or how they were to deal with.
Blue Kettle is offline   Reply With Quote




Old 02-09-2018, 03:34 AM   #2
ebijack
is Blowin Smoke!

 
ebijack's Avatar
 
Join Date: 08-23-13
Location: Slums of Warren Mi
Default

Their life time warranty isn't worth the paper it is printed on. They change those policies when ever they want. Had that happen many times over the years there.
I don't buy much of anything there anymore.
They used to be great back 15-20 yrs ago.
__________________
007 Stubby UDS wood burning grill. Horizontal drum offset smoker/grill. Vertical cabinet that burns wood or coal. Mini Wsm. WGA.
ebijack is offline   Reply With Quote


Thanks from:--->
Old 02-09-2018, 04:56 AM   #3
Dweverett
is One Chatty Farker

 
Join Date: 11-28-13
Location: North Granby, CT
Name/Nickname : Bill
Default

No experience with their warranty treatment but when I think about a pellet grill I’m not sure how much value that type of warranty would be. Obviously there is a small chance that welds could fail at some point etc, but I would think that most of what goes wrong would be categorized as wear and tear. Beyond some initial period, any of the moving parts, the controller and even paint wouldn’t be a manufacturing defect.
__________________
Rec Tec, Weber Genesis, OTG, Blackstone pizza oven, Blacksone 36" Griddle, Kamado Joe Classic -- gifted to daughter
Dweverett is online now   Reply With Quote


Thanks from:--->
Old 02-09-2018, 05:23 AM   #4
Blue Kettle
On the road to being a farker
 
Join Date: 12-23-17
Location: Oklahoma
Name/Nickname : TK
Default

Quote:
Originally Posted by Dweverett View Post
No experience with their warranty treatment but when I think about a pellet grill I’m not sure how much value that type of warranty would be. Obviously there is a small chance that welds could fail at some point etc, but I would think that most of what goes wrong would be categorized as wear and tear. Beyond some initial period, any of the moving parts, the controller and even paint wouldn’t be a manufacturing defect.
That's kind of what I'm thinking too. If the auger goes out in year three after I've used it multiple times a week that seems like something they'd probably just tell me to get lost over.

Which is not to say it might not still be a good buy. It's just a bummer they're trying to tell people about this warranty that probably isn't worth much more than camp chef's typical factory warranty.

Last edited by Blue Kettle; 02-09-2018 at 05:29 AM..
Blue Kettle is offline   Reply With Quote


Old 02-09-2018, 07:05 AM   #5
frognot
somebody shut me the fark up.

 
frognot's Avatar
 
Join Date: 03-22-04
Location: Allen, Texas
Name/Nickname : Charles
Default

Bass Pro bought Cabelas last year so how is BPS with their warranties?
__________________
Texas Bash at Belton Lake Oct 27, 2018 (link)

Pics from 2018 SoCal Bash (link)

Large Big Green Egg

"If you really care about this place, you'll show some respect for it." deguerre

"Bludawg looks just like I thought he would. Frognot looks like Tuffy Stone's dad!" aawa
frognot is offline   Reply With Quote


Old 02-09-2018, 07:42 AM   #6
Whisky
Full Fledged Farker
 
Join Date: 12-12-14
Location: Pingree, ND
Default

Cabelas customer service IME has been exceptional. Ive had many dealings with them over the years..Heck, myy brother dropped is 10+year old discontinued Cabelas brand spotting scope and broke it in half. They gave him store credit without hesitation.
Whisky is offline   Reply With Quote


Old 02-09-2018, 07:55 AM   #7
ebijack
is Blowin Smoke!

 
ebijack's Avatar
 
Join Date: 08-23-13
Location: Slums of Warren Mi
Default

Quote:
Originally Posted by frognot View Post
Bass Pro bought Cabelas last year so how is BPS with their warranties?
One example of Bass Pro warranty. 10-$90 their brand fishing rods. Lifetime warranty when purchased. 6 yrs later after 4 broke (they found that whole line of rods had breaking problems) $10 off another rod. No replacements.
__________________
007 Stubby UDS wood burning grill. Horizontal drum offset smoker/grill. Vertical cabinet that burns wood or coal. Mini Wsm. WGA.
ebijack is offline   Reply With Quote


Old 02-09-2018, 09:21 AM   #8
nmeyer414
is one Smokin' Farker

 
Join Date: 09-07-13
Location: Nebraska
Default

__________________
Nate. a pellet pooper and a gasser
nmeyer414 is offline   Reply With Quote


Old 02-09-2018, 09:34 AM   #9
T&S BBQ
is One Chatty Farker

 
T&S BBQ's Avatar
 
Join Date: 08-28-13
Location: Matherville IL
Default

Got their large outfitter series dome tent years ago, and had it for 3 years. One spring it started leaking, I called them, and they said send it in and we’ll check it. A week later they called and said , yep it really leaks, and sent me a new tent, and apologized for the inconvenience.
__________________
David & Nancy

Peoria Custom Cooker, Brinkman Smokin Pit,
Webber 22 1/2" Kettle,Smokin-it #3,Smoky Joe,Orange super fast Thermapen ,Awesome Brethren Mini, 18.5" WSM, Blackstone Pizza oven, Weber Genesis Premium Grill
T&S BBQ is offline   Reply With Quote


Old 02-09-2018, 09:55 AM   #10
legendaryhog
is One Chatty Farker
 
Join Date: 03-08-13
Location: LawrenceFarkingKansas
Default

Cabela's customer service used to be legendary. Now it sucks. Took a pair of "lifetime" guarantee boots back due to separation of leather upper from the rubber bottom. These boots were Cabela's brand boots. They were my 1600 insulated deer stand boots, so not worn very often. They actually had "Cabela's" branded into the leather.

They told me to go pound sand. No refund, no replacement, no nothing.
__________________
-jeremiah
LG BGE-Brinkman Cimmaron-Custom Pull-behind (old grade school boiler)-Weber Kettle-DCS 30"

some say he's dead...some say he never will be.
legendaryhog is offline   Reply With Quote


Old 02-09-2018, 10:02 AM   #11
Dweverett
is One Chatty Farker

 
Join Date: 11-28-13
Location: North Granby, CT
Name/Nickname : Bill
Default

Quote:
Originally Posted by Blue Kettle View Post
That's kind of what I'm thinking too. If the auger goes out in year three after I've used it multiple times a week that seems like something they'd probably just tell me to get lost over.

Which is not to say it might not still be a good buy. It's just a bummer they're trying to tell people about this warranty that probably isn't worth much more than camp chef's typical factory warranty.
Agree. Might be a god deal but wouldn’t make a “defect” warranty the deciding factor.

Shameless plug, I have been really happy with Rectec’s handling of the 6 year warranty their unit came with.
__________________
Rec Tec, Weber Genesis, OTG, Blackstone pizza oven, Blacksone 36" Griddle, Kamado Joe Classic -- gifted to daughter
Dweverett is online now   Reply With Quote


Old 02-09-2018, 12:57 PM   #12
dgaddis1
Full Fledged Farker
 
Join Date: 11-15-16
Location: Macon
Default

I thought they were going out of business, didn't realize Bass Pro had bought them and was keeping the doors open.
__________________
Why do people feel the need to list all their cookers in their signature?
dgaddis1 is offline   Reply With Quote


Old 02-12-2018, 10:14 AM   #13
riverratdave
Is lookin for wood to cook with.
 
Join Date: 06-28-17
Location: Derby City, KY
Default

Last month I returned a 10 year old 15" vacuum sealer that was not sealing very well any more. After some initial resistance and an offer of a $200 dollar discount on a new one I pointed out the Cabelas lifetime warranty sticker on the counter.

She made a quick call to a manager and I was walking out with a new top of the line $400 sealer.
riverratdave is offline   Reply With Quote


Old 02-12-2018, 01:54 PM   #14
Smokin' Greene
Take a breath!

 
Smokin' Greene's Avatar
 
Join Date: 07-12-12
Location: TX
Default

Last month I returned a 3 year old 15" vacuum sealer. Told me to go get one off the shelf. No questions asked.
__________________
Smokin' Greene
LSG Mini IV
LSG PeeWee IV
Custom 24"x60" Insulated Offset
36" Assassin Grill
48" Custom Assassin Grill
A whole family of Webers.
Smokin' Greene is offline   Reply With Quote


Old 02-13-2018, 09:44 AM   #15
nmeyer414
is one Smokin' Farker

 
Join Date: 09-07-13
Location: Nebraska
Default

let me preface with this.......

for many (most likely 99%) of you that say bad things about cabelas return policy:

1. I will bet that you went in there acting like a JACKASS and started DEMANDING stuff like you were entitled to something!

2. I will bet that you went in there with absolutely no receipt!

3. I will bet that you went in there and started treating the customer service representative as if it was their fault for whatever happened!


As for me, I have never had an issue with anything I returned to cabelas, but then again I keep my receipts and don't go in there acting like a JACKASS or looking to treat people like crap!

***and no I do not work for cabelas or in any sort of customer service capacity for anybody or company.***
__________________
Nate. a pellet pooper and a gasser
nmeyer414 is offline   Reply With Quote


Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


Forum Custom Search: Enter your Search text below. GOOGLE will search ONLY the BBQ Brethren Forum.
Custom search MAY not work(no display box) in some configurations of Internet Explorer. Please use compliant version of Firefox or Chrome.







All times are GMT -5. The time now is 04:12 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
2003 -2012 © BBQ-Brethren Inc. All rights reserved. All Content and Flaming Pig Logo are registered and protected under U.S and International Copyright and Trademarks. Content Within this Website Is Property of BBQ Brethren Inc. Reproduction or alteration is strictly prohibited.
no new posts