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The Atlanta BBQ Store The Atlanta BBQ Store offers a great selection of rubs, sauces, injections and accessories at competitive prices with lightning fast and reasonable shipping. In addition, ABS is a dealer for Humphrey’s Smokers (vertical water cookers) and Deep South Smokers (gravity fed), providing a resource for those interested in either of these top notch cookers. Check back here often for Brethren only discounts, sales, and updates on new products!


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Old 06-07-2017, 04:32 PM   #1
IamMadMan
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Default Best Customer Service yet from a BBQ Distributor

I am still in awe over the customer service afforded me by a BBQ Distributor, and I am at a loss for words.

I am getting ready to leave for a trip to Germany, Bavaria, Austria, and Switzerland. I wanted to take some items with me but I am running out of room in my suit case for half gallon jugs of sauce. So I thought, why not send them directly to my son's APO box and save the hassle of transporting it.

I messaged Randy from the Atlanta BBQ Store asking about APO shipping along with the items I wanted to order and the address I wanted to ship them to. Not sure if he could ship the order as I had requested, and I did not tell him that due my procrastination I am almost near the last few days to ship.

I returned home from work to find an e-mail that it was no problem to ship to an APO / FPO address. That was great news... But as I read further into the message I saw that Randy had already shipped the package for me, thus expediting the shipment to arrive a couple days prior to my arrival. This alleviates the back and forth conversations to get the package shipped.

I truly appreciate a vendor who is here to serve me as a valued customer; But I also appreciate the fact that the person receiving the order, can also quickly facilitate the task of shipping the order for me in a timely manner.

Keep in mind that I never mentioned that I needed the order expedited in any of my conversations, as I was saving that part of the discussion when I received notification of the fact that they did ship to an APO....

This is totally awesome and by far the best customer service I have ever received from any BBQ Supply Distributor!!!

Thanks a million Randy, I truly appreciate your speedy fast service. Your service was so remarkable, I am at a loss for words, other than Thank You, which I feel is an inferior response to such superior customer service.
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Old 06-07-2017, 04:56 PM   #2
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That sounds awesome. Now, there is no reason not to have good bbq while you are abroad. Kudos to Randy, and even though I have yet to do business with him, he just leapfrogged everyone that I have in the past.
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Old 06-07-2017, 05:07 PM   #3
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Strong work there!
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Old 06-07-2017, 05:42 PM   #4
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I love great customer service!
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Old 06-08-2017, 02:55 PM   #5
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Randy is really great to work with. One of the best things I like about ordering from him is that he'll deliver to any contest he's going to (sometimes even ones he's not), which doesn't save him any time/effort but saves me on shipping.
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Old 06-08-2017, 04:18 PM   #6
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Randy is the man!

Glad he could come through for you again, Bob!

I remember you having problems a while back with some other Vendors and Randy came to the rescue! His service is impeccable.
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Old 06-09-2017, 07:31 AM   #7
IamMadMan
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Quote:
Originally Posted by PatAttack View Post
Randy is the man!

Glad he could come through for you again, Bob!

I remember you having problems a while back with some other Vendors and Randy came to the rescue! His service is impeccable.

Yes I have had problems with other distributors not following directions as to addresses and enclosures.... I have never had a problem with Atlanta BBQ Store following any of my requests or directions. It's refreshing to have someone who actually sees the customer and listens to them, rather than just seeing a sale at hand.

I agree about his service being impeccable......... It's like he can read my mind and think one step ahead of me. I may pay a couple cents more on an item or two if compared to others, but the speed of shipping and absolute quality far exceeds the value of a extra few cents.


What is amazing with his service, is that 5 years ago, I tried to send some rubs to my son stationed in Korea from another Brethren Distributor. They were not sure if they could ship to an APO / FPO (which is a legitimate US Mail address). Sadly the other distributor was going to call me back and let me know... 5 years later - I am still waiting for that call... However after a couple days it was obvious they had dropped the ball and I made other arrangement to ship to the deployed troops for their holiday cook. Yet Atlanta BBQ Store managed to ship the same day as I asked....


Randy if far beyond what any other distributor offers in customer service and in product line selection. In fact I no longer look to see what other distributors offer, Atlanta BBQ Store is the only one in my opinion.

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Old 06-09-2017, 08:24 AM   #8
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Too cool Bob....love hearing stories like that.
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Old 06-09-2017, 08:29 AM   #9
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God to know. Ill go take a gander at his site. We should make a sticky thread to promote good CS......Ill gladly give my business to someone over the reviews of CS on this site....
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Old 06-09-2017, 10:56 AM   #10
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Sounds like he has a lot of pride in himself and his work.Not many left around anymore.
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Old 06-09-2017, 04:06 PM   #11
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