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Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, Equipment and just outdoor cookin' in general, hints, tips, tricks & techniques, success, failures... but stay on topic. And watch for that hijacking.


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Unread 04-18-2014, 07:20 AM   #31
daninnewjersey
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Quote:
Originally Posted by BillyCal View Post
Just to answer some peoples question I have not paid anything to date. Payment was going to be when I picked it up. I will call and speak with Ben today.
Definitely talk with him. If he's the customer service oriented guy I read about he should take care of you. Let us know what happens...
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Unread 04-18-2014, 07:39 AM   #32
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I will absolutely guarantee your whining will not get you that Lang any sooner. CHILL OUT and think about cooking on it.
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Unread 04-18-2014, 07:48 AM   #33
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Originally Posted by captndan View Post
I will absolutely guarantee your whining will not get you that Lang any sooner. CHILL OUT and think about cooking on it.
Sure. You can easily say that when it's not YOUR MONEY!

I'd ask to speak to Ben himself. If that doesn't work, get your money back.
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Unread 04-18-2014, 08:39 AM   #34
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Quote:
Originally Posted by captndan View Post
I will absolutely guarantee your whining will not get you that Lang any sooner. CHILL OUT and think about cooking on it.
I've had nothing but great customer service from Lang, so I can't speak to what's happening now.

I will say that I don't think it's the fact that BillyCal has to wait for the smoker, it's that he's been told time and time again that it will be ready to pickup/deliver/whatever and then told he has to wait longer. Having gone through this recently with a business related manufacturer, it really makes me not want to ever do business with them again.
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Unread 04-18-2014, 09:10 AM   #35
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Quote:
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I will absolutely guarantee your whining will not get you that Lang any sooner. CHILL OUT and think about cooking on it.
Seriously!?!? Im pretty sure if it was you in the OP situation you would be singing a different tune. He clearly is getting the runaround and came here asking for opinions on how to handle the situation at hand not to be called a whiner
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Unread 04-18-2014, 10:25 AM   #36
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I was just getting ready to order a Lang a few months ago. Then on this forum I ran across a thread on Shirley Fabrication. The thread said Paul was a fellow Brethren and he would talk to anyone about smokers if you bought from him or not. So i gave him a call and the rest is history. Mine is being shipped next week. I am so sorry for what is happening to you. I know what the anticipation is like when it gets so close to getting your cooker. I have seen on this forum that the people who have Lang's like them a lot. But there have been complaints about the service. If you end up not getting the Lang, try giving Paul a call at Shirley Fabrication. He is a top notch guy, and I have never heard a negative comment about him or his smokers. Good luck.
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Unread 04-18-2014, 11:00 AM   #37
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Quote:
Originally Posted by Bigr314 View Post
I was just getting ready to order a Lang a few months ago. Then on this forum I ran across a thread on Shirley Fabrication. The thread said Paul was a fellow Brethren and he would talk to anyone about smokers if you bought from him or not. So i gave him a call and the rest is history. Mine is being shipped next week. I am so sorry for what is happening to you. I know what the anticipation is like when it gets so close to getting your cooker. I have seen on this forum that the people who have Lang's like them a lot. But there have been complaints about the service. If you end up not getting the Lang, try giving Paul a call at Shirley Fabrication. He is a top notch guy, and I have never heard a negative comment about him or his smokers. Good luck.
Best advice yet.
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Unread 04-18-2014, 11:56 AM   #38
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Quote:
Originally Posted by 2001Heel View Post
A lot of people on here would disagree whole heartedly with this statement, myself included. In fact, I'd say you could get a better product for less money out of Tuscaloosa, AL.
I've looked at their site looks good have never heard of untill joined this forum have never seen one in person have been to the Lang
factory seen their process If I buy another I will take a look at Shirley's
Untill then I be cooking on a Lang Hot Dang.
pic below me and my bud picking up my Lang at the factory photo taken by Ben Lang Himself
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Unread 04-18-2014, 12:28 PM   #39
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Ben is a good guy, tell him all the brethren are waiting for the answer to this, a lot of potential customers here.

Its worth the wait and hassle, I love my Lang and wouldn't trade it for anything else.
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Unread 04-18-2014, 02:22 PM   #40
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Update
Just got off the phone with Ben and he is making things good on his end so I am satisfied. I will update again when I have the cooker. Thanks everyone for the comments.
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Unread 04-18-2014, 03:15 PM   #41
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Glad to hear he made it right. Looking forward to seeing pics of the new smoker in action!
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Unread 04-18-2014, 03:28 PM   #42
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Glad to hear you got it worked out and congrats on your new smoker
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Unread 04-18-2014, 04:14 PM   #43
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Congrats, glad it all worked out for you.
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Unread 04-18-2014, 04:41 PM   #44
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That's great news
.
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Unread 04-18-2014, 04:45 PM   #45
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I was sure he would you will love it
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