My WSM arrived today :( - Page 3

Jack Daniels · 02-13-2014, 06:16 PM

I had an issue with my 26.5" weber kettle. When it arrived the lid had four dings in it through the paint down to bare metal from the four charcoal grate tabs in the bottom section. It was on a Saturday morning, I called Weber customer service, submitted a claim with them, emailed them pics right there and then showing the damage for their claim report (gotta love technology). Easy peasy in under 20 minutes including taking and sending pics. They approved the claim and shipped the replacement lid immediately. I had the replacement on Monday. Not too shabby IMO.

robbq · 02-13-2014, 08:06 PM

Sad sight.

GAdams005 · 02-13-2014, 08:10 PM

I called them, they emailed me immediately requesting pictures which I sent right back. I didn't have pictures of the bowl though so as soon as I got off work I sent those pictures at 5:15, by 5:30 they returned the call saying the new parts were on the way.

Im hoping that all of the other parts are there, they all seem to be intact.

For those that asked it is the 18.5, I ordered it from Essex Technology through Amazon because they had the lowest price. 289 with free shipping if i remember correctly. No stores within an hour of me stock them from what i understand.

Smokesignalsfromtx · 02-13-2014, 08:52 PM

That ain't right...

crimsonaudio · 02-13-2014, 09:33 PM

Good to hear Weber is taking care of you, though not surprising based on their reputation. Bummer that you had this happen, but you'll be whole again soon and loving your new WSM!

GAdams005 · 02-26-2014, 11:37 AM

For anyone who cares, the replacement lid and bowl showed up a few days later, and I have used it a few times already. Did a couple racks of baby backs first, then some MOINK balls just because I already had everything laying around.

My maverick et732 had a faulty probe right out of the box, so I am waiting on a new one now.

If it werent for bad luck, I wouldnt have any.

bbqgeekess · 02-26-2014, 11:39 AM

Quote:

Originally Posted by GAdams005

For anyone who cares, the replacement lid and bowl showed up a few days later, and I have used it a few times already. Did a couple racks of baby backs first, then some MOINK balls just because I already had everything laying around.

My maverick et732 had a faulty probe right out of the box, so I am waiting on a new one now.

If it werent for bad luck, I wouldnt have any.

Glad you got the WSM sorted out. Wow you are having a rough start, poor thang.

Look forward to some pics of some cooks with this.

I bought a 732 yesterday and I'll have it tomorrow--hope I don't have problems with it.

IlliniQ · 02-26-2014, 12:03 PM

Quote:

Originally Posted by GAdams005

I called them, they emailed me immediately requesting pictures which I sent right back. I didn't have pictures of the bowl though so as soon as I got off work I sent those pictures at 5:15, by 5:30 they returned the call saying the new parts were on the way.

Im hoping that all of the other parts are there, they all seem to be intact.

For those that asked it is the 18.5, I ordered it from Essex Technology through Amazon because they had the lowest price. 289 with free shipping if i remember correctly. No stores within an hour of me stock them from what i understand.

I know you already worked this out with Weber, and it was two weeks ago...BUT, if you didn't already let Amazon know, you should. They're also fantastic about dealing with damage in shipping/packaging. My wife ordered my smoker from Amazon as well as some accessories so I'd have everything I needed when she gave it to me - and they packaged some bags of wood chunks in the same box as a book on smoking. Scratched up the book and covered it in wood dust. They offered her the option of either a replacement at no cost, or a 40% refund. You already got the replacement part from Weber, but you might still be able to swing the 40% discount from Amazon for the inconvenience of it all... I wouldn't mind waiting for a replacement dome if I could get a WSM for 40% off

Offthehook · 02-26-2014, 12:13 PM

Glad you got it all figured out

Thespanishgrill · 02-26-2014, 12:38 PM

Sigh.. How disappointing but I've spoken with Weber for other things and they stand behind their products but even a worry

GAdams005 · 02-26-2014, 05:16 PM

Quote:

Originally Posted by IlliniQ

I know you already worked this out with Weber, and it was two weeks ago...BUT, if you didn't already let Amazon know, you should. They're also fantastic about dealing with damage in shipping/packaging. My wife ordered my smoker from Amazon as well as some accessories so I'd have everything I needed when she gave it to me - and they packaged some bags of wood chunks in the same box as a book on smoking. Scratched up the book and covered it in wood dust. They offered her the option of either a replacement at no cost, or a 40% refund. You already got the replacement part from Weber, but you might still be able to swing the 40% discount from Amazon for the inconvenience of it all... I wouldn't mind waiting for a replacement dome if I could get a WSM for 40% off

I bought it from Essex Technology through Amazon. Essex's solution was that I purchase a new lid and they would give me a discount on it.

Toast · 02-26-2014, 05:22 PM

Quote:

Originally Posted by GAdams005

I bought it from Essex Technology through Amazon. Essex's solution was that I purchase a new lid and they would give me a discount on it.

Lay a one star review on Essex and watch what happens. Amazon will be all over them.

castlepines · 02-26-2014, 06:20 PM

Quote:

Originally Posted by GAdams005

I bought it from Essex Technology through Amazon. Essex's solution was that I purchase a new lid and they would give me a discount on it.

WTF? Seriously? Morons. Get all over them through Amazon. Unacceptable in every way imaginable.

wjwheeler · 02-26-2014, 06:26 PM

Amazon won't stand for that attitude from Essex. Fire them up!

02-13-2014, 08:06 PM	#32
robbq is one Smokin' Farker Join Date: 06-03-12 Location: Westborough, MA	Sad sight. __________________ LBGE, WSM 18.5, Smokin-It Model #1, Napoleon Prestige Gas Grill, MHP Grill, [COLOR="purple"]Purple[/COLOR] and [COLOR="red"]Red[/COLOR] Thermapens

02-13-2014, 08:52 PM	#34
Smokesignalsfromtx is one Smokin' Farker Join Date: 07-29-13 Location: Fort Worth, Tx	That ain't right... __________________ Backwoods Party G2, Backwoods Chubby G2, Weber OTG 22.5 (Homer series, RIP), Weber OTG 22.5, WSM 22.5, WSM 18.5, Weber Jumbo Joe, Weber Smokey Joe, Guru DX2 (X3), Insainly *Fast* *RED* THERMOPEN MK4, Super, Duper Fast *RED* THERMOPEN, Maverick 732,733, Weber S-330, Blackstone Flat Grill, Brinkman Electric Gourmet(X2) "The Twins" Rick

02-26-2014, 12:13 PM	#39
Offthehook is One Chatty Farker Join Date: 12-04-12 Location: Los Angeles, CA	Glad you got it all figured out __________________ Taylor-WSM 18.5 with Wifi Stoker, Kamado Smoker BBQ, and lots of charcoal. 180 club-Chicken

02-26-2014, 06:26 PM	#44
wjwheeler Full Fledged Farker Join Date: 05-30-11 Location: Cleveland TN	Amazon won't stand for that attitude from Essex. Fire them up! __________________ Bill Wheeler - Cleveland TN competition team member: Jack's Old South, Myron Mixon Smokers, Myron Mixon BBQ Myron Mixon Smokers Independent Rep MMS Vulcan V33 Gravity Feed with Stoker Myron Mixon 72XC - Sold Jumbo J3 - Sold Jacks Old South Original Patio Smoker Myron Mixon Pitmaster Q3 36" Barrell & 24" Square

02-13-2014, 06:16 PM	#31
Jack Daniels On the road to being a farker Join Date: 10-19-10 Location: Carol Stream, IL	I had an issue with my 26.5" weber kettle. When it arrived the lid had four dings in it through the paint down to bare metal from the four charcoal grate tabs in the bottom section. It was on a Saturday morning, I called Weber customer service, submitted a claim with them, emailed them pics right there and then showing the damage for their claim report (gotta love technology). Easy peasy in under 20 minutes including taking and sending pics. They approved the claim and shipped the replacement lid immediately. I had the replacement on Monday. Not too shabby IMO.

02-13-2014, 08:10 PM	#33
GAdams005 Is lookin for wood to cook with. Join Date: 02-10-14 Location: Kokomo, IN	I called them, they emailed me immediately requesting pictures which I sent right back. I didn't have pictures of the bowl though so as soon as I got off work I sent those pictures at 5:15, by 5:30 they returned the call saying the new parts were on the way. Im hoping that all of the other parts are there, they all seem to be intact. For those that asked it is the 18.5, I ordered it from Essex Technology through Amazon because they had the lowest price. 289 with free shipping if i remember correctly. No stores within an hour of me stock them from what i understand.

02-13-2014, 09:33 PM	#35
crimsonaudio On the road to being a farker Join Date: 12-26-13 Location: Memphis	Good to hear Weber is taking care of you, though not surprising based on their reputation. Bummer that you had this happen, but you'll be whole again soon and loving your new WSM!

02-26-2014, 11:37 AM	#36
GAdams005 Is lookin for wood to cook with. Join Date: 02-10-14 Location: Kokomo, IN	For anyone who cares, the replacement lid and bowl showed up a few days later, and I have used it a few times already. Did a couple racks of baby backs first, then some MOINK balls just because I already had everything laying around. My maverick et732 had a faulty probe right out of the box, so I am waiting on a new one now. If it werent for bad luck, I wouldnt have any.

02-26-2014, 12:38 PM	#40
Thespanishgrill On the road to being a farker Join Date: 09-28-13 Location: Los angeles	Sigh.. How disappointing but I've spoken with Weber for other things and they stand behind their products but even a worry