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Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, equipment and outdoor cookin' . ** Other cooking techniques are welcomed for when your cookin' in the kitchen. Post your hints, tips, tricks & techniques, success, failures, but stay on topic and watch for that hijacking.


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Old 06-21-2013, 01:50 AM   #1
Scottydont81
On the road to being a farker
 
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Join Date: 12-10-12
Location: Portland OR
Thumbs up Vision kamado grill customer service

Great service so far. I sent them an email about my grill not coming with a cover and chipped paint, I am have been the one to chip it. One day later I got and email with a tracking number. I received a great cover, better than the weber smokey mountain covers, has a Velcro strip up the side for easy covering, and ceramic patch and touch up paint. Any one think about a Vision kamado from Costco, Canadian Tire (for those up north) I have had great service.

Thanks Vision CS
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Old 06-21-2013, 07:15 AM   #2
kenthanson
is one Smokin' Farker
 
Join Date: 07-10-11
Location: Saskatoon, SK
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That's good to hear, a friend of mine is contemplating between a wsm+performer or a vision or a bge, but I couldn't tell him many positives about the Vision because I have zero experience with the product so ill pass that along to him.
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Old 06-21-2013, 09:55 AM   #3
Sawdustguy
Quintessential Chatty Farker
 
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Join Date: 09-14-05
Location: Vernon, Connecticut
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Not me, I love my Xlarge BGE.
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Stupidity for Dummies

…because sometimes, you just can’t dumb it down enough…
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Old 06-21-2013, 10:04 AM   #4
Smoothsmoke
Babbling Farker
 
Join Date: 01-20-10
Location: Monterey, CA
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I hear nothing but great things about Vision.
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Old 06-21-2013, 10:30 AM   #5
johnbia
Found some matches.
 
Join Date: 08-01-12
Location: Cream Ridge
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I also have had a great experience with Vision. They sent me some extra gaskets and also a new cast iron vent top (my old stainless one was sticking). They always respond quickly. I'm glad I bought a vision. With all the money you save over other brands, you can buy a bunch of other stuff for the grill.
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Old 06-21-2013, 10:37 AM   #6
Tsevg9
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Join Date: 05-02-13
Location: Saint Louis, MO
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I have looked at the one CostCo has on sale right now... But for that kind of money, I could build 6 UDS. Can someone tell me why these cookers are worth the money? Just curious. Thanks!
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