Weber Customer Service

el_matt · 01-14-2013, 05:06 PM

I wanted to get the new mini Weber chimney, but didn't want to pay shipping. I called Weber to see if there was a local retailer that had one. They couldn't locate one, but said it's off-season and they might later on. Off season, what's that? Anyhoo, long story short...I get the chimney ordered, free shipping, and 3 clips for an OTS(date code H)ashpan, added to the order for free.

I love their products and their customer service. Thanks Sue, you did me a solid!

Matt

Pappy · 01-14-2013, 07:41 PM

They have great customer service most of the time. They can get weird if you want to buy a replacement part and you don't own that model of weber grill.

chriscw81 · 01-14-2013, 07:48 PM

wait!?!?!? there are grilling and BBQ seasons? Am i crazy for doing it all year long?

martyleach · 01-14-2013, 08:12 PM

Quote:

Originally Posted by Pappy

They have great customer service most of the time. They can get weird if you want to buy a replacement part and you don't own that model of weber grill.

Agreed about not wanting to sell you the replacement part if you don't own the grill. I just tell them I bought it used and make sure I have a code off the lid vent to convince them...... my bad!!

Bluesman · 01-14-2013, 08:22 PM

All you have to do is go on their site register the grill and you're in....DONE

mbshop · 01-15-2013, 12:09 AM

strange how some stuff is out and other struff is not.
customer service to me is up and down. the last time after the lady said i was trying to cheat them really put me off on them, probably for life. nothing special anymore, just another company.

01-14-2013, 05:06 PM	#1
el_matt is One Chatty Farker Join Date: 12-08-09 Location: Turlock, California Downloads: 0 Uploads: 0	Weber Customer Service I wanted to get the new mini Weber chimney, but didn't want to pay shipping. I called Weber to see if there was a local retailer that had one. They couldn't locate one, but said it's off-season and they might later on. Off season, what's that? Anyhoo, long story short...I get the chimney ordered, free shipping, and 3 clips for an OTS(date code H)ashpan, added to the order for free. I love their products and their customer service. Thanks Sue, you did me a solid! Matt __________________ 22.5 OTS(H), 22.5 OTG(DA), 22.5 Daisy Wheel Kettle(EE), NBBD, UDS, MUDS, 6-burner gasser

01-14-2013, 07:41 PM	#2
Pappy is One Chatty Farker Join Date: 05-09-11 Location: Granite City, Illinois (Near St. Louis "GO CARDS") Downloads: 0 Uploads: 0	They have great customer service most of the time. They can get weird if you want to buy a replacement part and you don't own that model of weber grill. __________________ Performer, UDS, 1983 WSM, Frank-in-Weber, 120 Gallon Offset, IQ-110, ET-732

01-14-2013, 07:48 PM	#3
chriscw81 is One Chatty Farker Join Date: 07-01-12 Location: Fredericksburg, VA Downloads: 4 Uploads: 0	wait!?!?!? there are grilling and BBQ seasons? Am i crazy for doing it all year long? __________________ *A Texan transplant* UDS \| Blue Weber Performer Platinum \| Chargriller Akorn \| 22.5 Weber OTG \| WSJ Gold \| Mini WSM \| Maverick ET-73 \| Blue Thermapen \| Maverick PT-100 \| Master Forge gasser(charcoal chimney starter)

01-14-2013, 08:22 PM	#5
Bluesman is One Chatty Farker Join Date: 01-01-10 Location: Fond du Lac, WI Downloads: 0 Uploads: 0	All you have to do is go on their site register the grill and you're in....DONE __________________ "98" Green Weber Performer "95" Black Weber Platinum - Dumpster find workin' on it "00" Weber Simpsons OTG 22.5 WSM Smokin' Bucky UDS Weber Q100 Weber Q200 Faster than the Speed of Light Red Thermapen, Certified MOINK Ball Maker Proud Member of the Zero's Club with Voodoo Soup..

01-15-2013, 12:09 AM	#6
mbshop Babbling Farker Join Date: 06-24-07 Location: visalia, ca Downloads: 0 Uploads: 0	strange how some stuff is out and other struff is not. customer service to me is up and down. the last time after the lady said i was trying to cheat them really put me off on them, probably for life. nothing special anymore, just another company. __________________ george spam, can't live without it