Smelly Boston Butts - Page 2

ButchB · 12-06-2012, 02:41 PM

I went on RD website and sent a feedback/comment to them explaining what happened. Within 10 minutes the manager from the Charlotte store calls me and apologizes and says to find him next time I come into the store and he will replace them free of charge. I was like wow I never expected that just wanted to give you a heads up. I wish everywhere had that kind of customer service.

daninnewjersey · 12-06-2012, 02:46 PM

Quote:

Originally Posted by ButchB

I went on RD website and sent a feedback/comment to them explaining what happened. Within 10 minutes the manager from the Charlotte store calls me and apologizes and says to find him next time I come into the store and he will replace them free of charge. I was like wow I never expected that just wanted to give you a heads up. I wish everywhere had that kind of customer service.

THAT is customer service.....

PatAttack · 12-06-2012, 02:54 PM

Quote:

Originally Posted by ButchB

I went on RD website and sent a feedback/comment to them explaining what happened. Within 10 minutes the manager from the Charlotte store calls me and apologizes and says to find him next time I come into the store and he will replace them free of charge. I was like wow I never expected that just wanted to give you a heads up. I wish everywhere had that kind of customer service.

Yahtzee!!

aawa · 12-06-2012, 02:57 PM

That is some great costumer service right there! It never hurts to contact stores where you get bad product from. I have found even if it is to just notify them so they can go through their stock and check for any expired product, letting them know always help. But the stores will normally take care of the issue and try to make it right with you.

Johnny_Crunch · 12-06-2012, 03:07 PM

Nice service!

flyingbassman5 · 12-06-2012, 03:23 PM

Same thing happened to me with a pack of spares I bought. Got them from a locally owned grocery store and when I got them home and opened up to rub em down, the rack smelt of rotten eggs. Needless to say, I was weary about cooking em up. I called the store and talked with the head butcher and he had me bring back the rack so he could give it an official inspection. He took one wiff and said, "Nope! Don't eat those!" and handed me 3 fresh cut racks free of charge plus his personal business card. Told me that next time I needed an order of meat, just head to the butcher counter instead of the freezer, show them his card, and they would cut it fresh for me right then and there with an added 10% off!! I've been getting my meat from there ever since, minus the 10% off.

Just goes to show you that with good, friendly, customer service you can keep a customer even after they have a bad experience with a product. For those also in St. Louie who might be curious, the store I'm talking about is a Dierbergh's Market.

luke duke · 12-07-2012, 12:26 PM

I got a rotten pork loin from Sam's once. It looked fine, I stored it properly and the cryovac was still intact. The smell almost knocked me over when I opened it.

Cayman1 · 12-07-2012, 04:38 PM

Same problem with one of the three packages of spares last weekend. All came from same store, same sell by date, etc., but one stunk terrible. Saved the tag and store refunded price. Not hard to tell if pork is bad. Any funky smell and I don't use it, not worth the risk.

Toast · 12-07-2012, 05:07 PM

I'm going to be the dummy to ask here but how should pork smell right out of cryovac? Any smell at all? I did a butt afew weeks back and it had a slight odor. After washing I could smell it just a tad. Not an offputting smell or anything like that.

It smoked up well. I tried it out on the wife with no ill effects so I chowed down.

ps: just kidding about the wife part ;D

It did turn out good.

DJnKY · 12-07-2012, 07:47 PM

Agree with all the good info you have already received. If it smells bad after a few minutes out of the cryo it's time to throw.
Had some spares in the fridge for 4-5 days, not past date, but they smelled bad! Really was looking forward to the ribs and I had the uds gettin hot, so I ran to kroger to pick up some ribs. Smoked the bad ones on the lower rack while the new ones where on the top rack. My dog ate well for a few days!!!
He seemed to really like Q. Smart dog!

landarc · 12-07-2012, 08:13 PM

Toast, often pork that comes out of plastic has a funk to it, it can linger a bit, but, should dissapate after a few to several minutes. I always wash all of the meat I buy, and I now give it a quick scrape as well. If the smell persists after washing and scraping, I return it.

Funtimebbq · 12-07-2012, 08:30 PM

At RD, the stores use the Julian Calender for dating their meats. Today is day 342. If you still have the label, you can compare that number with today's and see if the date was past due. Also, those numbers on the packages reflect when the meats get weighed and put on the shelf. The cases still have the kill dates on them. It is possible for the case to sit a while unsold and then the meats put on the shelf with a current date. Going 5 days out from the date on the meat may be risky. I usually buy my butts for competitons from RD on Wednesdays before the comp.

It is great that they took care of you, no questions asked. I have had great experiences at RD.

Benny

12-06-2012, 02:41 PM	#16
ButchB Full Fledged Farker Join Date: 02-11-12 Location: Rockingham, NC Downloads: 0 Uploads: 0	I went on RD website and sent a feedback/comment to them explaining what happened. Within 10 minutes the manager from the Charlotte store calls me and apologizes and says to find him next time I come into the store and he will replace them free of charge. I was like wow I never expected that just wanted to give you a heads up. I wish everywhere had that kind of customer service. __________________ THE PIT QUE- Backwoods Party, Rec Tec Pellet grill, BBQ Guru, Red Thermapen, KCBS CBJ

12-06-2012, 02:57 PM	#19
aawa is one Smokin' Farker Join Date: 07-03-12 Location: Virginia Beach Downloads: 0 Uploads: 0	That is some great costumer service right there! It never hurts to contact stores where you get bad product from. I have found even if it is to just notify them so they can go through their stock and check for any expired product, letting them know always help. But the stores will normally take care of the issue and try to make it right with you. __________________ Weber Mini WSM x2 Weber 22.5in OTG x2 Weber Touch and Go Performer *Sublime Smoke UDS* Maverick ET-732 World's Fastest Blue Thermapen *

12-06-2012, 03:07 PM	#20
Johnny_Crunch Babbling Farker Join Date: 04-03-10 Location: Cypress TX Downloads: 0 Uploads: 0	Nice service! __________________ J Crunch

12-06-2012, 03:23 PM	#21
flyingbassman5 is one Smokin' Farker Join Date: 11-26-12 Location: Saint Louis MO Downloads: 0 Uploads: 0	Same thing happened to me with a pack of spares I bought. Got them from a locally owned grocery store and when I got them home and opened up to rub em down, the rack smelt of rotten eggs. Needless to say, I was weary about cooking em up. I called the store and talked with the head butcher and he had me bring back the rack so he could give it an official inspection. He took one wiff and said, "Nope! Don't eat those!" and handed me 3 fresh cut racks free of charge plus his personal business card. Told me that next time I needed an order of meat, just head to the butcher counter instead of the freezer, show them his card, and they would cut it fresh for me right then and there with an added 10% off!! I've been getting my meat from there ever since, minus the 10% off. Just goes to show you that with good, friendly, customer service you can keep a customer even after they have a bad experience with a product. For those also in St. Louie who might be curious, the store I'm talking about is a Dierbergh's Market. __________________ 18.5" OTS, 22.5" OTG, CB Silver(Rip), Vintage Coleman Bullet, Pit Barrel, UDS Last edited by flyingbassman5; 12-06-2012 at 03:24 PM.. Reason: Hit enter too early!

12-07-2012, 04:38 PM	#23
Cayman1 Full Fledged Farker Join Date: 07-20-12 Location: Springfield, MO Downloads: 0 Uploads: 0	Same problem with one of the three packages of spares last weekend. All came from same store, same sell by date, etc., but one stunk terrible. Saved the tag and store refunded price. Not hard to tell if pork is bad. Any funky smell and I don't use it, not worth the risk. __________________ Smooth Smoke BBQ Team, KCBS CBJ, 2-WSM, wsm 2880, Smokey Joe Mini wsm, Old Country Offset, Red Weber OTG, Blue Weber OTG.

12-07-2012, 12:26 PM	#22
luke duke is one Smokin' Farker Join Date: 01-16-10 Location: Dallas, TX Downloads: 0 Uploads: 0	I got a rotten pork loin from Sam's once. It looked fine, I stored it properly and the cryovac was still intact. The smell almost knocked me over when I opened it.

12-07-2012, 05:07 PM	#24
Toast Babbling Farker Join Date: 03-17-12 Location: Shreveport, LA Downloads: 1 Uploads: 0	I'm going to be the dummy to ask here but how should pork smell right out of cryovac? Any smell at all? I did a butt afew weeks back and it had a slight odor. After washing I could smell it just a tad. Not an offputting smell or anything like that. It smoked up well. I tried it out on the wife with no ill effects so I chowed down. ps: just kidding about the wife part ;D It did turn out good. __________________ Cooking Equipment: Weber WSM Weber Spirit S-320 Charbroil Oilless Turkey Fryer Weber GA Wife LuzziAnn 1956 model. Maverick ET-732 Superfast LSU Purple Thermapen

12-07-2012, 07:47 PM	#25
DJnKY Knows what a fatty is. Join Date: 06-12-12 Location: Louisville,KY Downloads: 0 Uploads: 0	Agree with all the good info you have already received. If it smells bad after a few minutes out of the cryo it's time to throw. Had some spares in the fridge for 4-5 days, not past date, but they smelled bad! Really was looking forward to the ribs and I had the uds gettin hot, so I ran to kroger to pick up some ribs. Smoked the bad ones on the lower rack while the new ones where on the top rack. My dog ate well for a few days!!! He seemed to really like Q. Smart dog! __________________ Homemade offset stick-burner, UDS -- sorta slow Deltatrak , Maverick ET-732

12-07-2012, 08:13 PM	#26
landarc somebody shut me the fark up. Join Date: 06-26-09 Location: San Leandro, CA Downloads: 0 Uploads: 0	Toast, often pork that comes out of plastic has a funk to it, it can linger a bit, but, should dissapate after a few to several minutes. I always wash all of the meat I buy, and I now give it a quick scrape as well. If the smell persists after washing and scraping, I return it. __________________ "perhaps...but then again...maybe not..." careful there son, those ribs are boiling hot... \_\|_/ (='.'=) Here there be bunnies... (")_(")ooo Pacific Rim BBQ Bob's Brew and Que

12-07-2012, 08:30 PM	#27
Funtimebbq Full Fledged Farker Join Date: 11-19-09 Location: Whittier, CA Downloads: 0 Uploads: 0	At RD, the stores use the Julian Calender for dating their meats. Today is day 342. If you still have the label, you can compare that number with today's and see if the date was past due. Also, those numbers on the packages reflect when the meats get weighed and put on the shelf. The cases still have the kill dates on them. It is possible for the case to sit a while unsold and then the meats put on the shelf with a current date. Going 5 days out from the date on the meat may be risky. I usually buy my butts for competitons from RD on Wednesdays before the comp. It is great that they took care of you, no questions asked. I have had great experiences at RD. Benny