Excellent customer service

forrest2906 · 11-29-2011, 06:21 PM

I recently made my first order from Simply Marvelous. During the shipment the USPS or someone on the way dropped the box resulting in the jar of blue hog to get demolished. So I sent a picture and a note to the owner just to let them know this occcured. Needless to say, I received a new jar of sauce no charge.

EXCELLENT CUSTOMER SERVICE!!! Greatly appreciated, but not expected. I love the cherry rub that we bought in the 6 pack of rubs, and can not wait to try the others. I will be a longtime customer due to this fact alone.

Just sharing my experience as a newbie here, but treated like long time valued family member.

Chuckster

big brother smoke · 11-29-2011, 09:48 PM

Glad the new jar made it to you without them playing rugby this time, Chuckster!

cpw · 11-30-2011, 12:51 PM

Quote:

Originally Posted by forrest2906

I recently made my first order from Simply Marvelous. During the shipment the USPS or someone on the way dropped the box resulting in the jar of blue hog to get demolished. So I sent a picture and a note to the owner just to let them know this occcured. Needless to say, I received a new jar of sauce no charge.

EXCELLENT CUSTOMER SERVICE!!! Greatly appreciated, but not expected. I love the cherry rub that we bought in the 6 pack of rubs, and can not wait to try the others. I will be a longtime customer due to this fact alone.

Just sharing my experience as a newbie here, but treated like long time valued family member.

Chuckster

Same EXACT thing happened to me. Must be something in the Blues Hog that makes the postal workers drunk and drop things.

Steph promptly hooked me up with a replacement order, and I am a happy, repeat customer.

Ryan Chester · 11-30-2011, 01:40 PM

Steph is the man!

11-29-2011, 06:21 PM	#1
forrest2906 On the road to being a farker Join Date: 11-16-11 Location: Kuna, Idaho Downloads: 0 Uploads: 0	Excellent customer service I recently made my first order from Simply Marvelous. During the shipment the USPS or someone on the way dropped the box resulting in the jar of blue hog to get demolished. So I sent a picture and a note to the owner just to let them know this occcured. Needless to say, I received a new jar of sauce no charge. EXCELLENT CUSTOMER SERVICE!!! Greatly appreciated, but not expected. I love the cherry rub that we bought in the 6 pack of rubs, and can not wait to try the others. I will be a longtime customer due to this fact alone. Just sharing my experience as a newbie here, but treated like long time valued family member. Chuckster

11-29-2011, 09:48 PM	#2
big brother smoke somebody shut me the fark up. Join Date: 05-03-06 Location: Ventura, CA Downloads: 0 Uploads: 0	Glad the new jar made it to you without them playing rugby this time, Chuckster! __________________ Peace and Smoke, BBS https://www.bigpoppasmokers.com/stor...nufacturer=314 My Weapons: Custom rig - Kandi, UDS; Bubba Keg; 22.5 WSM x 2; 18.5 WSM; BWS extended party; BWS Gator and an Onyx Oven; 29' ft Coachmen Leprechaun (Lola); Avatar by Grillman. Dan Chambers get well soon, so we can tell you to "Shut up Chambers"

11-30-2011, 01:40 PM	#4
Ryan Chester is One Chatty Farker Join Date: 02-06-09 Location: Orange County, CA Downloads: 0 Uploads: 0	Steph is the man! __________________ Ryan Chester - The Rub Company & Smoqued California BBQ

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