Problems with Maverick ET 733
- Thread starter sportsnut
- Start date
KingofTheCoals
Knows what a fatty is.
+1 :amen:..... had a bad temp probe with my 732 and they sent me a replacement within a few days.
Well, he's having to pay to ship a faulty unit back. To me, that's not very good customer service.
sportsnut
is one Smokin' Farker
ButtBurner
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well, then they blew it
I retract my statement
when I contacted them with a bad probe they shipped one out no questions asked. Did not even ask how old it was or any info on it
KingofTheCoals
Knows what a fatty is.
Sure did, sucks they will not pay to ship it back. I don't agree with it, I was just agreeing with a previous poster about MY experience with customer service.
Looks like a temp probe is an easier matter... compared to a new unit.
Unit weighs what... 2lbs. Shouldn't break the bank to get it back to them.
sportsnut
is one Smokin' Farker
sliding_billy
somebody shut me the fark up.
Contact Amazon. They are pretty cooperative about helping with resolution with bad sellers.
5-0 BBQ
is one Smokin' Farker
Just wondering what brand batteries you are putting in it? Also being the unofficial go to guy for Maverick issues I may be able to help even if you bought it from someone other than me.
martyleach
Quintessential Chatty Farker
I have just had bad luck I guess with the Mavericks. The temps lose their accuracy after awhile to the point I just don't trust them anymore. I now only use Thermoworks stuff because it is quality stuff, not toys. More expensive, but I don't want to be second guessing my temps.
sportsnut
is one Smokin' Farker
Duracell Procell, Duracell Coppertop, Sony Stamina Plus and what ever the cheap ones that came with it.
5-0 BBQ
is one Smokin' Farker
That is a strange one. I get around 2 months of being on 24-7 on dollar store batteries. I have one that runs all day as a demo unit at the store.
The reason why they ask for the unit back is so they can figure out what is wrong. If you put the transmitter in a small USPS flat rate box it would be a little over $5, if you put it in a small box or padded envelope and ship First Class it will be even less.
sportsnut
is one Smokin' Farker
Copy that. It's the receiver that is bad. I might of said transmitter earlier, my bad.:doh:
Should I call them and make sure it's only the defective receiver and not the whole package I need to send in?
Should I call them and make sure it's only the defective receiver and not the whole package I need to send in?
5-0 BBQ
is one Smokin' Farker
Call and see if Darren is available. He is my competition teammate and a VP at Maverick. Great guy and he is the one who designed the ET-733.
Merry Christmas. I hope I was able to help a little.
sportsnut
is one Smokin' Farker
I appreciate your help, Thanks.:thumb:
I called for Darren this morning , but he is out till next Monday.
smokeswirl
Full Fledged Farker
I have the same experience as quoted. I go weeks leaving them on in the cold weather and have yet to replace the battery
sportsnut
is one Smokin' Farker
I called and talked to Darren this morning and he said ship it to him and he will take care of it. Boxed it up in a small flat rate box and sent it on it's way.
Thanks for your help Steve!
Ron
In other words, you still had to pay to send it back.?
I know one time, a friend had a problem with a Thermoworks unit and they sent him a shipping label for it to be returned to them. Then they shipped it back all on their dime. Not his.
Don't get me wrong, I like the Maverick units but I'd like for them to stand behind their products a little better. (Not just the probes.):tape:
I know one time, a friend had a problem with a Thermoworks unit and they sent him a shipping label for it to be returned to them. Then they shipped it back all on their dime. Not his.
Don't get me wrong, I like the Maverick units but I'd like for them to stand behind their products a little better. (Not just the probes.):tape:
sportsnut
is one Smokin' Farker
sportsnut
is one Smokin' Farker
Maverick sent me a new unit which I received 4 days ago. I have left it turned on just for ****s and giggles since I received it and the batteries are still going strong. :bow:
With the defective unit the batteries would be dead after two days with the unit turned off...:wacko:
Thank you Steve for directing me to Darren @ Maverick.
With the defective unit the batteries would be dead after two days with the unit turned off...:wacko:
Thank you Steve for directing me to Darren @ Maverick.
