BuckN BBQ
Knows what a fatty is.
Getting my Smoker from Shirley Fabrication (TuscaloosaQ) up to Minneapolis MN didn't come without issues. I worked with Paul who gave me the name of a local shipper from his area. Craters and Freighters did a fabulous job packaging and shipping the smoker. Once the smoker was handed off somewhere between AL and MN the packaging started disappearing. The crate that protected the smoker was gone by the time it arrived at my house. The end results are the pictures below. The local Minneapolis shipper was horrible, they attempted delivery three different times using a lift gate truck and each time the driver didn't think he could unload it without breaking the lift gate. Finally after a week of my smoker being local it was delivered on a Uhaul trailer by one guy. Fortunately I'm a big enough guy to help him remove the smoker from the trailer. The packaging at this point was just foam wrap and plastic. I couldn't see most of the damage until the wrap was removed. 
I wasn't about to refuse delivery. Fortunately for me the damage was all cosmetic and wouldn't affect cooking on this beast.
Within an hour of noticing the damage I contacted both the shipper and Paul, both were very concerned about what happened. Paul took charge and asked me for pictures and itemized list of what was wrong. Within a week Paul and Tyler fabricated all parts and had them sent to me making my smoker look brand new. Everyone that has a SF smoker raves about how Paul and Tyler are first class people that build first class smokers. They also give first class support to their customers. I can't thank Paul and Tyler enough for the ongoing support. :clap2::clap2:
If any of you brethren are on the fence about purchasing a smoker from Shirley Fabrication send me and IM, I can't say enough good things about these guys. :thumb:
Pic #1 Pull handle had a 45 degree welded piece completely broken off and missing
Pic #2 Cool touch handle on cooking chamber completely bent
Pic #3, 4 Damage to stack on warming cabinet
Pic #5 Damage to warming cabinet handle and temp gauge.
I wasn't about to refuse delivery. Fortunately for me the damage was all cosmetic and wouldn't affect cooking on this beast. Within an hour of noticing the damage I contacted both the shipper and Paul, both were very concerned about what happened. Paul took charge and asked me for pictures and itemized list of what was wrong. Within a week Paul and Tyler fabricated all parts and had them sent to me making my smoker look brand new. Everyone that has a SF smoker raves about how Paul and Tyler are first class people that build first class smokers. They also give first class support to their customers. I can't thank Paul and Tyler enough for the ongoing support. :clap2::clap2:
If any of you brethren are on the fence about purchasing a smoker from Shirley Fabrication send me and IM, I can't say enough good things about these guys. :thumb:
Pic #1 Pull handle had a 45 degree welded piece completely broken off and missing
Pic #2 Cool touch handle on cooking chamber completely bent
Pic #3, 4 Damage to stack on warming cabinet
Pic #5 Damage to warming cabinet handle and temp gauge.
