Email can be weird as you mentioned. Did you also call to talk to someone directly? Their number is on the site's contact page.
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-Jason
I didn't choose D-Canoe life.......... 
SF 24x36 On Order (it's here now)
3 Hunsaker Drums (technically just 2)
Big Green Egg XL
Pitboss Copperhead 5
Pitboss Whiskey Still
Pitboss Tailgater
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