Weber display models

expatpig · Mar 15, 2012

Someone I know purchased a Weber Genesis on sale from Lowes. It was a floor display model, when he got it home he noticed that one of the burner regulators was bent and the knob rubs against the fascia when turning. He contacted Weber and was told that since it was a display model that it had no warranty, Lowes will not help either. This sounds out of character for Weber, is that actually their policy?

billm · Mar 15, 2012

that has not been my experience

Po'k · Mar 15, 2012

Contact your credit card company. I find AMEX warranty to be second to none.

I'd not waste another minute with Weber or Home Depot.

rexbbq · Mar 15, 2012

I purchased a Lowes display model and Weber sent me new parts right away without any question. They even paid shipping.

expatpig · Mar 15, 2012

Po'k said:
Contact your credit card company. I find AMEX warranty to be second to none.

I'd not waste another minute with Weber or Home Depot.

I don't know if he paid by credit card, and not sure what HD has to do with this.

early mornin' smokin' · Mar 15, 2012

call back, don't tell them it's a display model and try again.

Stoke&Smoke · Mar 15, 2012

^^^+1

rexbbq · Mar 15, 2012

Completely agree. +1

early mornin' smokin' said:
call back, don't tell them it's a display model and try again.

KnucklHed BBQ · Mar 15, 2012

That sounds totally out of character for weber - I bought a well used pre-1979 red kettle last year that needed new lower vents - they sent them out at no charge and even paid the freight!

+1 on the call back and "forget" to mention the floor model part...

Po'k · Mar 15, 2012

expatpig said:
I don't know if he paid by credit card, and not sure what HD has to do with this.

HD/Lowes/Big Box...whatever....and who wouldn't buy merchandise with a credit card these days?

I'll take the free, extended, no hassle warranty and avoid the issue here.

But I do agree, I find it odd Weber won't back this up...

.....but then again everyone is cutting corners everywhere these days and the consumer is the one getting screwed.

expatpig · Mar 15, 2012

thanks, I'll pass on the advice.

Weber display models

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