Anyone dealt with Maverick customer service?

GC8 · Jul 21, 2013

How was your experience?

Back story: Did a cook last night and at the end, the smoker probe started flashing "HHH" which we all know mean it died. I tried untangling any small tangles, probe didn't get wet, heat was only at about 350, wires run through holes in mini-wsm and not pinched, etc and it still showing the dreaded "HHH".

I know I can purchase a new probe, but there is a 90 day warranty. Thing is, yesterday, when it died, was day 92 of me owning it :mmph: I just sent an e-mail to Mavericks since their office isn't open on weekends.

I was hoping others who have dealt with Maverick before could chime in and let me know if they're the type of company to honor the warranty despite being 2 days expired.

Otherwise, looks like I'm $12 poorer!

PanamaExpat · Jul 21, 2013

You can get new ET-73s on ebay for under $40 with free shipping. Why bother with replacing the probe? Throw the head end in a box and get another. If the head end dies you have a spare.

Untraceable · Jul 21, 2013

I had a grease fire in my grill once that burnt out the probes. well fast forward to spring, I bought new probes but couldnt find the transmitter. couldnt remember if in a rage I **** canned it or what. I called Maverick to see if I could buy just the transmitter and they just mailed me a new one free. Id call that pretty good customer service. I believe one to the head guys at maverick even competes (possibly with 5-0 BBQ?)

this was a few years ago

GC8 · Jul 21, 2013

PanamaExpat said:
You can get new ET-73s on ebay for under $40 with free shipping. Why bother with replacing the probe? Throw the head end in a box and get another. If the head end dies you have a spare.

Because the warranty would be FREE. Why spend $40 to solve the problem when I could not spend anything?

Dreggs · Jul 21, 2013

maverick didn't work for me

SmokerKing · Jul 21, 2013

I buy from this guy, he price matches as well;

http://stores.ebay.com/JenTek-e-Store

I just bought a set of the new hybrid probes, basically the smoker type probe with the pointed end like the food probe, no curve in the probe.

So either can be used for the food or the smoker.

Happy Hapgood · Jul 21, 2013

Sometimes you have to make sure that the probe jack is really seated well into the transmitter. That and new batteries are the problem more than probe failure most of the time. Worth a try.

ssv3 · Jul 21, 2013

I had them replace a probe by just emailing on a Monday and had the probe on Friday. No sending back the bad probe or anything like that. Great service!

GC8 · Jul 21, 2013

Thanks for the input everyone. If I can't get one out of the warranty, I'll check out that hybrid probe. That sounds like it would come in pretty handy.

GC8 · Jul 24, 2013

Update: Got on e-mail Monday morning asking for my address so they can send me a replacement probe (under warranty) ASAP. They said moisture during a cook may have caused a short in the probe.

Very helpful and I wanted to be sure follow up with this thread.

Thanks Maverick!

SmokerKing · Jul 24, 2013

I silicone the wire entry point on all of my Maverik probes with the Rutland High Temp Silicone to prevent inadvertent moisture intrusion. Worked for 3 years on 3 Maverick's so far.

ButtBurner · Jul 24, 2013

ssv3 said:
I had them replace a probe by just emailing on a Monday and had the probe on Friday. No sending back the bad probe or anything like that. Great service!

exactly my experience. did not even question the bad probe

now if they only used good ones from the start...

Stoke&Smoke · Jul 24, 2013

I had great service the one time I used them. Had a probe read HHH right out of the box. They had a replacement to me in about 7 working days

Outnumbered · Jul 24, 2013

I have had similar problems, including a broken remote. They were not responsive at first, but after a second e-mail they were great. I sent in the broken one, they tried to fix it, couldn't do it, and they sent me a new one. Pretty good service.

Anyone dealt with Maverick customer service?

GC8

Knows what a fatty is.

PanamaExpat

Got Wood.

Untraceable

Babbling Farker

GC8

Knows what a fatty is.

Dreggs

Full Fledged Farker

SmokerKing

is One Chatty Farker

Happy Hapgood

somebody shut me the fark up.

ssv3

somebody shut me the fark up.

GC8

Knows what a fatty is.

GC8

Knows what a fatty is.

SmokerKing

is One Chatty Farker

ButtBurner

Babbling Farker

Stoke&Smoke

Babbling Farker

Outnumbered

is One Chatty Farker

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