P
pdxRandy
Guest
First off I hope this is in the proper area. Semi rant and a question of the Brethren.
I bought a Char-Griller SuperPro w/Side firebox from Lowe's.
One of the things that I noted in the store where I purchesed this thing was the way they had welded the end caps to the main body at the bottom raidus of the round bottom part. I asumed that it was to stop grease from seeping out in the spot welded seam between the end cap and the main bottom body. They make a nice little grease cup holder and cut two holes for the grease to go into the grease cup. Fair. No leaks, nice and clean, good design IMHO.
The first one leaked like it was not welded. I called Char-Griller and they wanted me to send them a copy of my sales invoice and a letter of explaination, fair. Their customer service folk agreed to my thought that the six inch bead was to "stop" hot grease from excaping through that seam and not dripping into the gease cup. I did this and they sent me a second bottom. Great. I get to looking at the replacement part and it is just as bad as the first one, in fact worse! Both ends are poorly welded. The welding bead is on the end cap and misses the main body of the cooker. This one is going to leak as well. I an different life I was a metal fabricator and know what is good and what is bad.
So what do I do? Contact Char-Griller "again" and send them pictures or do it just haul it back to the store were I purchesed this mess and dump in on them? I am about fed up with poor guality, my dollar bills were of high quality and I expect the same in return. If they and not attempted to seal the bottom of the cooker then it was "bad on me" for buying a design that was flawed. It is not their design! It would work great if their craftsmanship was equal to their design.
This it really chaps my hide. :icon_pissed:icon_pissed
So what do I do?
I don't think that I should have to take this unit over to my old shop and weld it up. If I wanted to build a cooker that is what I would have done from the git go. How about all the people that don't have a welding shop and welding knowlage and are just getting stiffed.
Thanks for the help.
I bought a Char-Griller SuperPro w/Side firebox from Lowe's.
One of the things that I noted in the store where I purchesed this thing was the way they had welded the end caps to the main body at the bottom raidus of the round bottom part. I asumed that it was to stop grease from seeping out in the spot welded seam between the end cap and the main bottom body. They make a nice little grease cup holder and cut two holes for the grease to go into the grease cup. Fair. No leaks, nice and clean, good design IMHO.
The first one leaked like it was not welded. I called Char-Griller and they wanted me to send them a copy of my sales invoice and a letter of explaination, fair. Their customer service folk agreed to my thought that the six inch bead was to "stop" hot grease from excaping through that seam and not dripping into the gease cup. I did this and they sent me a second bottom. Great. I get to looking at the replacement part and it is just as bad as the first one, in fact worse! Both ends are poorly welded. The welding bead is on the end cap and misses the main body of the cooker. This one is going to leak as well. I an different life I was a metal fabricator and know what is good and what is bad.
So what do I do? Contact Char-Griller "again" and send them pictures or do it just haul it back to the store were I purchesed this mess and dump in on them? I am about fed up with poor guality, my dollar bills were of high quality and I expect the same in return. If they and not attempted to seal the bottom of the cooker then it was "bad on me" for buying a design that was flawed. It is not their design! It would work great if their craftsmanship was equal to their design.
This it really chaps my hide. :icon_pissed:icon_pissed
So what do I do?
I don't think that I should have to take this unit over to my old shop and weld it up. If I wanted to build a cooker that is what I would have done from the git go. How about all the people that don't have a welding shop and welding knowlage and are just getting stiffed.
Thanks for the help.