My WSM arrived today :(

GAdams005

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I don't know where to start. I was so excited to get it and cook this weekend.
 

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Weber will make you whole again. Explain to them that you have a cook this weekend and maybe they can get you a part in time.
 
They'll make it right I'm sure but SERIOUSLY....Someone from Weber packaged that thing up and some quality control person obviously didn't check it. If you're as mad as i would have been I'd demand a full refund and put a UDS or two together....use all your money savings for meat.
 
That looks almost exactly like the lid I got when I picked mine up two weeks ago. The box looked like they tried to pick a stack up with a pallet jack, but unfortunately, they weren't on a pallet. Mine had one hole in it, maybe yours was on the other side?

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Oh, and they told me they could over night a replacement to me, but this was late Friday and they didn't have anyone that worked weekends. Hurry and call them and they might be able to get one out today that gets to you tomorrow.
 
THoey, looks like a forklift or something went right through it.
 

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Sorry about that.

I'm thinking some forklift driver owes you a few slabs of baby backs at the least.
 
I feel sorry for you! But I hope, as others recommended, you called Webber and complained.
 
Dang...I thought I was the only one that had luck like that. But as the others said, call them right away and I'm sure they'll make it right.
 
Wow. I was expecting to see a ding of some sort or a scratch. That looks brutal. Weber is usually solid when it comes to customer service and typically doesn't play the "that must have happened during delivery and is the carrier's fault...you'll have to take it up with them" game.
 
That's disappointing. Sorry to see that. I am sure Weber will make it right.
 
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