I called them, they emailed me immediately requesting pictures which I sent right back. I didn't have pictures of the bowl though so as soon as I got off work I sent those pictures at 5:15, by 5:30 they returned the call saying the new parts were on the way.
Im hoping that all of the other parts are there, they all seem to be intact.
For those that asked it is the 18.5, I ordered it from Essex Technology through Amazon because they had the lowest price. 289 with free shipping if i remember correctly. No stores within an hour of me stock them from what i understand.
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