moocow
is Blowin Smoke!
Just want your guys opinion!
We ordered a new stoker a month ago and it took about a week to get it here(Pretty good) Went to fire it up on the weekend and the fan was broken, so we sent it back on Tuesday and they received it on Thursday. Here is where we start to get upset. We had to pay $13 to ship it back, I think that should have been on them not us. Its been almost two weeks and we have not gotten the new fan yet. We think we should have gotten it by now. They also charge $60 for a fan upgrade and after getting the fan I can not see where the cost is. When you pay almost $400 for the stoker you would think they would check the fan before they send it out and not stick you with the shipping to sent the broken one back. Just wanted to vent! Thanks:|
We ordered a new stoker a month ago and it took about a week to get it here(Pretty good) Went to fire it up on the weekend and the fan was broken, so we sent it back on Tuesday and they received it on Thursday. Here is where we start to get upset. We had to pay $13 to ship it back, I think that should have been on them not us. Its been almost two weeks and we have not gotten the new fan yet. We think we should have gotten it by now. They also charge $60 for a fan upgrade and after getting the fan I can not see where the cost is. When you pay almost $400 for the stoker you would think they would check the fan before they send it out and not stick you with the shipping to sent the broken one back. Just wanted to vent! Thanks:|