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Unread 09-10-2008, 09:13 AM   #13
big brother smoke
somebody shut me the fark up.

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Originally Posted by timzcardz View Post
10. Refunds on cancellations by the Caterer due to extenuating circumstances will be made in full.

A couple of suggestions that I thought were worthwhile as noted above.

In all fairness if you should have to cancel, the customer already has a problem and customer should receive a full refund rather than it being at your sole discretion as it reads now. On the other hand if customer cancels that should not be your problem and you may have already incurred costs or turned down other bookings. Edit to 9 and addition of 10 clarifies that.

For natural disaster, are you insured for that? If not, and if you wouldn't expect to issue a complete refund, then you may want to have a source for event insurance to provide to the customer if they wish to alleviate themselves of the risk.

Who provides you a dry place to work? If outside do you provide your own shelter?

Thanks man! This is the type of thing I need. Are you a lawyer or did you stay at the Holiday Inn Express last night?
Peace and Smoke,

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